Our engineering team is investigating an issue with emails sent to our Support team not being properly received. If you have emailed our Support team regarding a ticket that was opened before 3:00 UTC on March 29th, we may not have received your email. The alternate method of reaching our Support team is through the Support Portal, which can be accessed by logging in to https://cloudsupport.digitalocean.com/
. We apologize for the inconvenience and will share an update once we have more information.