Email issues with support@digitalocean.com address
Incident Report for DigitalOcean
Resolved
Our engineering team has resolved the issue with opening support tickets via support@digitalocean.com and it should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Posted 11 days ago. Jan 09, 2019 - 06:11 UTC
Monitoring
Our engineering team has implemented a fix to resolve the issues with opening support tickets via support@digitalocean.com and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Posted 11 days ago. Jan 09, 2019 - 05:36 UTC
Identified
Our engineering team has identified the cause of the issues with opening support tickets via support@digitalocean.com and is actively working on a fix. Please use customer portal to create tickets during this time. We sincerely apologize for any inconvenience this may have caused.
Posted 11 days ago. Jan 09, 2019 - 04:48 UTC
Investigating
Our engineering team is investigating issues with opening support tickets via support@digitalocean.com. We apologize for the inconvenience and will share an update once we have more information. During this time, tickets can still be created via customer portal.
Posted 12 days ago. Jan 09, 2019 - 03:29 UTC
This incident affected: Regions (Global).