The maintenance completed successfully. Tickets that were raised during the maintenance and new tickets are being submitted to us. If you continue to experience issues, please open a ticket with our support team. We apologize for any inconvenience.
Posted Aug 18, 2019 - 06:23 UTC
The maintenance is complete and we're monitoring our ticketing system. We will update with a resolved status once we've confirmed on our end that tickets are being submitted as normal (and we're receiving the tickets submitted during this window)
Posted Aug 18, 2019 - 05:56 UTC
Our support ticketing vendor is currently performing a planned maintenance. Unfortunately, this has caused an unexpected issue and tickets submitted are not currently being routed to our support team. This maintenance is expected to last until 6:00 UTC, and we expect that tickets will start routing as normal, but likely with an additional delay of up to a couple of hours. We apologize for this, and will post an update once our vendor as updated us on their status.
Posted Aug 18, 2019 - 02:59 UTC
This incident affected: Regions (Global) and Services (Support Center).