Our email vendor has resolved the issue that impacted inbound emails to our support team. Tickets sent to firstname.lastname@example.org are now being added to our queues. We apologize for any inconvenience caused and thank you for your patience while we worked through this.
Posted Feb 06, 2019 - 15:41 UTC
Our email vendor has resolved the issue on their side, and mail has begun arriving to our systems again. Emailed tickets sent to email@example.com are now properly being added to our queues. Mail messages that were sent to us while the issue was ongoing have been received, and our support team are working through the backlog. We apologize for the inconvenience and appreciate your patience thus far.
Posted Feb 05, 2019 - 23:21 UTC
Our email vendor is currently experiencing issues with incoming messages, and as a result tickets submitted to us via email are not being added to our queue. According to the vendor, this issue may last several days or longer. While we await a resolution, we ask that you please open a ticket from your account via: https://cloudsupport.digitalocean.com/s/createticket. We apologize for the inconvenience and any extended wait time you may have experienced awaiting a response from our support team.
Posted Feb 05, 2019 - 16:23 UTC
Our engineering team has identified the cause of the issue with opening support tickets via firstname.lastname@example.org and is actively working on a fix. We will post an update as soon as additional information is available.
Our engineering team is investigating issues with opening support tickets via email@example.com. In the meantime, we request you to create tickets from your account via: https://cloudsupport.digitalocean.com/s/createticket We apologize for the inconvenience and will share an update once we have more information. During this time, tickets can still be created via customer portal.
Posted Feb 04, 2019 - 08:32 UTC
This incident affected: Regions (Global) and Services (Support Center).