Our engineering team has identified the cause of the issue with support ticket routing and the support portal, and has implemented a fix to resolve the issue. At this time, actions are currently processing to allow users who have recently signed up to correctly submit support tickets. Our team anticipates this process to execute for the next few hours. We will post another update once the process has completed.
If you experience any issues during this time, please submit a ticket via our contact form to work around the issue: https://www.digitalocean.com/company/contact/#support