Our engineering team is investigating an issue with support ticket routing, and our support portal. At this time, users who have recently signed up with DigitalOcean may experience an error when attempting to access the support portal or submit tickets at https://cloudsupport.digitalocean.com/s/
. Existing users should not be affected, and may continue to use the support portal normally.
To work around any issues with the support portal, users may submit tickets via our contact form here: https://www.digitalocean.com/company/contact/#support
We apologize for the inconvenience and will share an update once we have more information.