Emailed Support Tickets Are Not Being Received
Incident Report for DigitalOcean
Resolved
Our engineering team has resolved the issue with emails not being received by our Support team. If you continue to experience problems with emailing support, please feel free to reach out to us through the Support Portal. We apologize for the inconvenience and will publish a postmortem to provide more detail about this issues once we've completed our internal review.
Posted 5 days ago. Aug 09, 2018 - 20:25 UTC
Monitoring
Our engineering team has implemented a fix to resolve the issue with emails sent to our Support team. Emails sent during the course of the incident, and any new emails being sent, are now being processed, though there may be a delay as our system processes the backlog of emails. We are continuing to monitor the situation and we will post an update as soon as we confirm full resolution.
Posted 5 days ago. Aug 09, 2018 - 19:50 UTC
Investigating
Our engineering team is investigating an issue with emails sent to our Support team not being properly received. If you have emailed our Support team after 8:32PM UTC yesterday, we may not have received your email. The alternate method of reaching our Support team is through the Support Portal; however, Salesforce is experiencing an unrelated issue causing significant delays with tickets being submitted through the Support Portal. We apologize for the inconvenience and will share an update once we have more information.
Posted 6 days ago. Aug 09, 2018 - 19:09 UTC
This incident affected: Regions (Global) and Services (Support Center).