Issues in Sending Attachments to Support via Email
Incident Report for DigitalOcean
Our engineering team has resolved the issue with attachments like images, PDFs sent to getting dropped automatically. Users should now be able to send email attachments to If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Posted Nov 28, 2018 - 11:06 UTC
Our engineering team has implemented a fix to resolve the issue with email attachments getting dropped that are being sent to We are monitoring the situation and will post an update as soon as the issue is fully resolved.
Posted Nov 28, 2018 - 10:19 UTC
Our engineering team has identified the cause of the issue with attachments like images, PDFs sent to are being dropped automatically and we are actively working on a fix. As a workaround to send in your attachments, we request you to create or update support tickets via SupportConsole:
Posted Nov 28, 2018 - 09:54 UTC
This incident affected: Services (Support Center).