Multiple services down and API availability
Incident
Report for DigitalOcean
Resolved
Our Engineering team has confirmed the full resolution of the issue impacting multiple services. The impact has been completely subsided and everything is back to normal for all the impacted services. Users should now be able to process events normally for Droplets, App Platform, and Cloud Control panel.
If you continue to experience problems, please open a ticket with our support team from your Cloud Control Panel.
Thank you for your patience and we apologize for any inconvenience.
If you continue to experience problems, please open a ticket with our support team from your Cloud Control Panel.
Thank you for your patience and we apologize for any inconvenience.
Monitoring
Our Engineering team confirmed that the fix applied has mitigated the issue impacting multiple services.
Users should no longer experience issues with the App platform, Droplet creation from the Cloud Control Panel, and API.
We are monitoring the situation and will post an update once we confirm the issue is fully resolved.
Users should no longer experience issues with the App platform, Droplet creation from the Cloud Control Panel, and API.
We are monitoring the situation and will post an update once we confirm the issue is fully resolved.
Update
Our Engineering team is investigating reports impacting multiple services.
At this time, users may experience errors while accessing, deploying, and updating existing Apps from the Cloud Control Panel. However, the traffic to deployed apps is not impacted.
Users may also experience issues in accessing the Cloud Control Panel. Additionally, we have also received reports on droplet creation failures via the Cloud Control Panel and API. Cloud firewall services are also impacted.
We will provide an update as soon as we have additional information.
At this time, users may experience errors while accessing, deploying, and updating existing Apps from the Cloud Control Panel. However, the traffic to deployed apps is not impacted.
Users may also experience issues in accessing the Cloud Control Panel. Additionally, we have also received reports on droplet creation failures via the Cloud Control Panel and API. Cloud firewall services are also impacted.
We will provide an update as soon as we have additional information.
Investigating
As of 06:40 UTC, our Engineering team is investigating reports of an issue with our App Platform service.
At this time users may experience errors while accessing, deploying, and updating existing Apps from the Cloud Control Panel. However, the traffic to deployed apps is not impacted.
We will provide an update as soon as we have additional information.
At this time users may experience errors while accessing, deploying, and updating existing Apps from the Cloud Control Panel. However, the traffic to deployed apps is not impacted.
We will provide an update as soon as we have additional information.
This incident affected: API, Cloud Control Panel, Cloud Firewall, Droplets (AMS2, AMS3, BLR1, FRA1, LON1, NYC1, NYC2, NYC3, SFO1, SFO2, SFO3, SGP1, SYD1, TOR1), App Platform (Global), and Event Processing (Global).