All Systems Operational
Regions Operational
Global   Operational
AMS2   Operational
AMS3   Operational
BLR1   Operational
FRA1   Operational
LON1   Operational
NYC1   Operational
NYC2   Operational
NYC3   Operational
SFO1   Operational
SFO2   Operational
SGP1   Operational
TOR1   Operational
Services Operational
API   Operational
Block Storage   Operational
Cloud Control Panel   Operational
Cloud Firewall   Operational
Community   Operational
DNS   Operational
Droplets   Operational
Event Processing   Operational
Load Balancers   Operational
Monitoring   Operational
Networking   Operational
Spaces   Operational
Support Center   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 21, 2018

No incidents reported today.

Jul 20, 2018

No incidents reported.

Jul 19, 2018

No incidents reported.

Jul 18, 2018
Completed - The scheduled maintenance has been completed.
Jul 18, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 14:16 UTC
Scheduled - Our storage engineering team will be performing maintenance on portions of the Block Storage cluster in NYC1. Customers may experience intermittent, short-lived drops in throughput, though no significant performance impact is expected. Updates will follow as work progresses.
Jul 18, 14:15 UTC
Resolved - Our engineering team has resolved the issue with reduced API availability for Spaces in our NYC3 region. If you continue to experience problems, please open a ticket with our support team. We apologize for the inconvenience.
Jul 18, 20:39 UTC
Monitoring - We have received reports from some users of Spaces in our NYC3 region who continue to experience intermittent API errors when attempting to access or manage their files. Our Cloud Operations team is implementing short-term fixes to restore service when these errors occur, and we are monitoring the situation as we work towards a permanent fix. If you receive an error, please try your request again in a few minutes. We apologize for any inconvenience and will share additional updates once we have more information.
Jul 12, 19:56 UTC
Completed - We have completed maintenance work in NYC3.
Jul 18, 17:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 14:01 UTC
Scheduled - Our network engineering team will be implementing private network changes in NYC3. No customer impact is expected, but we will monitor closely and share updates as work progresses.
Jul 18, 13:29 UTC
Resolved - Our engineering team has resolved the issue with private networking that was causing malfunctions for Droplets created with the Debian 9.5 image. Newly created droplets using this image should now be operating normally. Any users still seeing this problem, with previously created droplets using the image, can fully resolve the issue by removing the "source" line in /etc/network/interfaces and reboot to fully resolve. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jul 18, 16:22 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with private networking that is causing malfunctions for Droplets created with the Debian 9.5 image and is monitoring the situation. Any users still seeing this problem can fully resolve the issue by removing the "source" line in /etc/network/interfaces and reboot to fully resolve. We will post an update as soon as the issue is fully resolved for new creates using this image.
Jul 18, 15:46 UTC
Identified - Our engineering team has identified an issue with private networking not functioning on droplets created with the Debian 9.5 image and we are actively working on a fix. We will post an update as soon as additional information is available.
Jul 18, 14:12 UTC
Jul 17, 2018
Resolved - Our engineering team has resolved the issue with event processing. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jul 17, 19:41 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with event processing delays and is monitoring the situation. Event processing has been re-enabled at this time. We will post an update as soon as the issue is fully resolved.
Jul 17, 18:37 UTC
Update - Our engineering team continues to investigate an issue with global event processing. As part of moving towards a resolution, all event processing has been temporarily paused. Users will not be able to initiate new events during this time. We apologize for the inconvenience and will share an update once we have more information.
Jul 17, 17:13 UTC
Investigating - Our engineering team is investigating an issue with event processing delays. During this time, you may experience significantly slower event processing and timeouts when accessing the control panel. We apologize for the inconvenience and will share an update once we have more information.
Jul 17, 16:51 UTC
Completed - The scheduled maintenance has been completed.
Jul 17, 16:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 14:00 UTC
Scheduled - Our storage engineering team will be performing maintenance on portions of the Block Storage cluster in TOR1. Customers may experience intermittent, short-lived drops in throughput, though no significant performance impact is expected. Updates will follow as work progresses.
Jul 17, 13:54 UTC
Completed - We have completed maintenance work in NYC2.
Jul 17, 16:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 14:00 UTC
Scheduled - Our network engineering team will be implementing private network changes in NYC2. No customer impact is expected, but we will monitor closely and share updates as work progresses.
Jul 17, 13:51 UTC
Completed - The scheduled maintenance has been completed.
Jul 17, 13:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 13:10 UTC
Scheduled - Our network engineering team will be performing maintenance on portions of the cloud firewall infrastructure in NYC3. Cloud firewalls will continue to function, but will be read only for about 30 minutes. No other impact is expected. Updates will follow as work progresses.
Jul 17, 13:09 UTC
Jul 16, 2018
Resolved - Our engineering team has resolved the issue with selecting non-default image versions from the 'Droplet create' page. The dropdown to select an image version should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jul 16, 19:18 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with selecting non-default image versions from the 'Droplet create' page and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Jul 16, 18:29 UTC
Investigating - Our engineering team is investigating an issue with the dropdown to select a non-default version of an image from the 'Droplet Create' page in the Control Panel. We apologize for the inconvenience and will share an update once we have more information.
Jul 16, 17:06 UTC
Completed - We have completed maintenance work in NYC1.
Jul 16, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 14:14 UTC
Scheduled - Our network engineering team will be implementing private network changes in NYC1. No customer impact is expected, but we will monitor closely and share updates as work progresses.
Jul 16, 14:13 UTC
Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018
Resolved - Our engineering team has resolved the issue with Droplet creates. They should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jul 13, 21:35 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with problematic Droplet creates and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Jul 13, 20:56 UTC
Investigating - Our engineering team is investigating an issue with Droplet creates in all regions. During this time, you may experience delays or errors with Droplet creates. We apologize for the inconvenience and will share an update once we have more information.
Jul 13, 20:42 UTC
Jul 12, 2018
Completed - We have completed maintenance work in SFO1 and SGP1.
Jul 12, 20:06 UTC
Update - We have completed work in SFO1 and we are starting in SGP1 now.
Jul 12, 17:14 UTC
In progress - We are starting work in SFO1. SGP1 will follow after SFO1 is completed.
Jul 12, 14:31 UTC
Scheduled - Our network engineering team will be implementing private network changes in SFO1 and SGP1. No customer impact is expected, but we will monitor closely and share updates as work progresses.
Jul 12, 13:24 UTC
Completed - The scheduled maintenance has been completed.
Jul 12, 17:56 UTC
In progress - Scheduled maintenance is now under way. We will provide additional updates as necessary.
Jul 12, 13:59 UTC
Scheduled - Our storage engineering team will be performing maintenance on portions of the Block Storage cluster in BLR1. Customers may experience intermittent, short-lived drops in throughput, though no significant performance impact is expected. Updates will follow as work progresses.
Jul 12, 13:25 UTC
Completed - The scheduled maintenance has been completed.
Jul 12, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 23:00 UTC
Scheduled - Our Spaces engineering team will be performing pro-active maintenance on elements of the Spaces components in NYC3.

We expect there to be no noticeable impact; however, customers may experience punctuated but short-lived dips in throughput.

Periodic updates will follow as work progresses. Do not hesitate to contact support if you have any additional questions or concerns.
Jul 11, 22:45 UTC
Completed - The scheduled maintenance has been completed.
Jul 12, 04:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 02:00 UTC
Scheduled - Our networking team will be upgrading core networking equipment to improve performance and reliability for our TOR1 location.

There may be a few minutes of increased latency as well as small amounts of packet loss while we shift traffic to redundant devices. We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions or concerns, please reach out to our support team by opening up a ticket on your account.
Jul 12, 00:53 UTC
Jul 11, 2018
Completed - The scheduled maintenance has been completed.
Jul 11, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 14:00 UTC
Scheduled - Our network engineering team will be implementing private networking changes in LON1, AMS3, FRA1, and SFO2. No customer impact is expected. Updates will follow as work progresses.
Jul 11, 13:29 UTC
Resolved - Our engineering team has resolved the issue with Spaces in our NYC3 region. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jul 11, 20:55 UTC
Update - While Spaces availability in our NYC3 region is stable for most users and currently averaging 99%, we are still experiencing issues with an affected cluster, resulting in periodic errors for some users. Overnight, we implemented a change suggested by the Ceph community, and performed emergency maintenance on the cluster. Around 7am UTC, the cluster had stabilized and we paused maintenance for a few hours. There continue to be instances of errors and slow requests and we have a temporary workaround in place to address these drops while we continue to work towards full resolution. Our continued maintenance is structured to keep clusters online and limit impact to our users. Again, we appreciate your patience as we work through this issue and will continue to post updates here.
Jul 11, 15:00 UTC
Update - We continue to work to resolve the issues impacting Spaces availability in our NYC3 region, and have confirmed an issue in a recently upgraded Ceph cluster. Our engineering team is performing an emergency maintenance for the affected nodes in the cluster, which we expect will last over the next several hours. While some users may continue to experience errors during this time, we are performing this emergency maintenance in a way that enables us to keep the cluster online. In an effort to maintain availability, we have also put temporary workarounds in place; if you receive an error when attempting to access your Spaces, we suggest that you wait for a moment and then reattempt. We apologize for the inconvenience and will share an update in the morning, or as soon as the issue is fully resolved.
Jul 11, 02:58 UTC
Update - While we continue to experience issues with Spaces availability for some users in our NYC3 region, our engineering team has implemented mitigations that have reduced the frequency of errors for users attempting to access their Spaces. We continue to work towards a complete resolution and will post updates here as they become available.
Jul 10, 19:18 UTC
Update - Our engineering team has identified an issue impacting Ceph clusters in our NYC3 region. At this time, users with Spaces accounts hosted in this region may receive an error message when they try to access their Spaces. We are actively working on a fix and will post an update as soon as possible.
Jul 10, 18:00 UTC
Identified - Our engineering team has identified the cause of the issue with Spaces availability in our NYC3 region and is actively working on a fix. We will post an update as soon as additional information is available.
Jul 10, 17:02 UTC
Update - We are continuing to investigate this issue. You will likely continue to see degraded performance and request failures to Spaces in our NYC3 region at this time. We will share additional details when we have them.
Jul 10, 16:01 UTC
Investigating - Our engineering team is investigating an issue with decreased Spaces availability in our NYC3 region. During this time you may experience intermittent request failures to Spaces in NYC3. You may also experience slower load times for objects in that region. We apologize for the inconvenience and will share an update once we have more information.
Jul 10, 15:03 UTC
Jul 10, 2018
Completed - The scheduled maintenance has been completed.
Jul 10, 19:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 14:01 UTC
Scheduled - Our network engineering team will be implementing private networking changes in TOR1, BLR1, and AMS2. No customer impact is expected. Updates will follow as work progresses.
Jul 10, 12:30 UTC
Completed - The scheduled maintenance has been completed.
Jul 10, 15:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 14:00 UTC
Scheduled - Our storage engineering team will be performing maintenance on portions of the Block Storage cluster in SFO2. Customers may experience intermittent, short-lived drops in throughput, though no significant performance impact is expected. Updates will follow as work progresses.
Jul 10, 12:12 UTC
Resolved - Our engineering team has resolved the issue with Droplet creates in our SGP1 region. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jul 10, 03:40 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with Droplet creates in our SGP1 region and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Jul 10, 03:05 UTC
Identified - Our engineering team has identified an issue with Droplet creates in our SGP1 region and is actively working on a fix. We will post an update as soon as additional information is available.
Jul 10, 01:51 UTC
Jul 9, 2018
Resolved - Our engineering team has resolved the issue with Droplet creates. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jul 9, 08:13 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with Droplet create processing and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Jul 9, 07:38 UTC
Identified - Our engineering team has identified the cause of the issue with create events and is actively working on a fix. We will post an update as soon as additional information is available.
Jul 9, 07:24 UTC
Update - Our engineering team continues to investigate the issue with create event processing. We appreciate your patience and will post an update as soon as additional information is available.
Jul 9, 06:21 UTC
Investigating - Our engineering team is investigating an issue with issues processing create events. We apologize for the inconvenience and will share an update once we have more information.
Jul 9, 05:33 UTC
Jul 8, 2018
Resolved - Our engineering team has resolved the issue with block storage availability in the FRA1 region. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jul 8, 04:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 03:55 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 8, 02:57 UTC
Investigating - We are currently investigating a problem with block storage availability in the FRA1 region. Our engineering team is aware of this issue and is actively working on a resolution. We will be sure to post an update as soon as more information becomes available.
Jul 8, 01:30 UTC
Jul 7, 2018
Resolved - Our engineering team has resolved the issue affecting Droplet creations in our NYC3 region. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jul 7, 00:52 UTC
Monitoring - Our engineering team has identified the issue affecting Droplet provisions in our NYC3 region and has since implemented a fix. We are now monitoring the situation and will post an update as soon as the issue is fully resolved.
Jul 6, 23:36 UTC
Identified - Our Engineering team has identified the cause of the issue, and is now working on implementing a solution. At this time users may continue to experience delayed processing when attempting to create new Droplets in the NYC3 region. We apologize for the inconvenience and will share an update once we have more information.
Jul 6, 21:12 UTC
Investigating - Our engineering team is investigating an issue with Droplets failing to provision correctly. During this time, users may experience delayed processing when attempting to create new Droplets in the NYC3 region. We apologize for the inconvenience and will share an update once we have more information.
Jul 6, 21:04 UTC