All Systems Operational
Regions Operational
Global Operational
AMS2 Operational
AMS3 Operational
BLR1 Operational
FRA1 Operational
LON1 Operational
NYC1 Operational
NYC2 Operational
NYC3 Operational
SFO1 Operational
SFO2 Operational
SGP1 Operational
TOR1 Operational
Services Operational
API Operational
Block Storage Operational
Cloud Control Panel Operational
Cloud Firewall Operational
Community Operational
DNS Operational
Droplets Operational
Event Processing Operational
Load Balancers Operational
Monitoring Operational
Networking Operational
Support Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 24, 2017
Resolved - This incident has been resolved.
Jul 24, 16:18 UTC
Monitoring - We have confirmed that all payments are processing as expected and users are able to add cards to their accounts. If you had trouble making a payment or adding a card in the past few hours, please try again. If you should experience any further issues, please reach out to our support team for assistance.
Jul 24, 15:44 UTC
Update - We have widened the scope of the issue to include all payments being made with credit or debit cards. These payments are currently failing to process and we are working to resolve the problem.
Jul 24, 15:09 UTC
Identified - We have identified the cause of the issue and are currently working to resolve it. We appreciate your patience and understanding in the meantime.
Jul 24, 14:23 UTC
Investigating - We're aware of an issue affecting current and newly created accounts where users are receiving an error message when attempting to add any payment card to their account. We are investigating and hope to have this resolved shortly, thank you for your patience.
Jul 24, 13:35 UTC
Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.

Jul 18, 2017
Resolved - At this time network connectivity has been resolved by our networking team and we are continuing to monitor connectivity. We appreciate your patience as we worked through this and apologize for any issues this may have caused for you. If you continue to experience any issues please open a support ticket.
Jul 18, 03:46 UTC
Monitoring - At this time networking connectivity in NYC3 is restored. We are continuing to investigate and work towards resolving the root cause. We appreciate your patience during this time.
Jul 18, 03:14 UTC
Investigating - Our engineering team is investigating reports of network connectivity issues in NYC3. During this time you may experience slow, or no connection to your droplets. We will provide an update soon.
Jul 18, 02:53 UTC
Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017
Resolved - Maintenance in the NYC3 region has completed successfully.
Jul 14, 07:20 UTC
Monitoring - NYC3 Network Maintenance Scheduled

Start: 2017-07-14 06:00 UTC
End: 2017-07-14 08:00 UTC

During this maintenance window the network engineering team will be performing a software upgrade on border Internet routers in NYC3. This is pro-active maintenance to ensure optimal performance of the networking infrastructure and enable further capacity expansion.

Expected Impact: We expect there to be no noticeable impact, however; you may experience brief periods of increased latency and a small amount of packet loss lasting up to 2 minutes as traffic is re-routed.

Do not hesitate to contact support if you have any additional questions or concerns.
Jul 14, 05:34 UTC
Resolved - Our engineers have fully resolved the issue causing Droplet event processing delays. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.
Jul 14, 06:40 UTC
Monitoring - We have isolated the issue causing event processing delays and events should be proceeding as normal. We have re-enabled Droplet creation and will continue to monitor events. If you're still experiencing delays we ask that you please open a support ticket.
Jul 14, 06:14 UTC
Investigating - Our engineering team is actively investigating event processing delays. During this time, Droplet creation is disabled, and Droplet create events that were already running may take longer than expected to finish.
Jul 14, 05:51 UTC
Resolved - Maintenance in the NYC1 region has completed successfully.
Jul 14, 06:38 UTC
Monitoring - Start: 2017-07-14 04:00 UTC
End: 2017-07-14 06:00 UTC

During this maintenance window the network engineering team will be performing a software upgrade on border Internet routers in NYC1. This is pro-active maintenance to ensure optimal performance of the networking infrastructure and enable further capacity expansion.

Expected Impact: We expect there to be no noticeable impact, however; you may experience brief periods of increased latency and a small amount of packet loss lasting up to 2 minutes as traffic is re-routed.

Do not hesitate to contact support if you have any additional questions or concerns.
Jul 14, 03:29 UTC
Resolved - Maintenance in the NYC2 region has completed successfully.
Jul 14, 04:32 UTC
Monitoring - During this maintenance window the network engineering team will be performing a software upgrade on border Internet routers in NYC2. This is pro-active maintenance to ensure optimal performance of the networking infrastructure and enable further capacity expansion.

Expected Impact: We expect there to be no noticeable impact, however; you may experience brief periods of increased latency and a small amount of packet loss lasting up to 2 minutes as traffic is re-routed.

Do not hesitate to contact support if you have any additional questions or concerns.
Jul 14, 01:44 UTC
Jul 13, 2017
Postmortem - Read details
Jul 14, 18:45 UTC
Resolved - We've resolved the issue causing delays in event processing and errors using the control panel. If you still notice any problems, please open a ticket for our support team.
Jul 13, 16:36 UTC
Identified - We've deployed a fix for the event processing issue - new events that are submitted should complete normally, and we're continuing to investigate events that haven't finished processing yet. Control panel usage and NYC3 network connectivity should be stable at this time.
Jul 13, 16:24 UTC
Investigating - We're investigating network connectivity issues in the NYC3 region. During this time, you may see packet loss or inability to connect to your Droplets there, delays in event processing for those Droplets, or errors managing Cloud Firewalls or Load Balancers.
Jul 13, 16:09 UTC
Jul 12, 2017

No incidents reported.

Jul 11, 2017
Postmortem - Read details
Jul 13, 22:15 UTC
Resolved - Our engineers have fully resolved the issue causing Droplet event processing delays. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.
Jul 11, 21:30 UTC
Monitoring - We have isolated the issue causing Droplet event processing delays and events should be proceeding as normal. We have re-enabled Droplet creation and will continue to monitor events. If you're still experiencing delays we ask that you please open a support ticket.
Jul 11, 20:53 UTC
Investigating - Our engineers are investigating Droplet event processing issues. During this time, Droplet creation is disabled, and Droplet create events that were already running may take longer than expected to finish.
Jul 11, 20:06 UTC
Jul 10, 2017

No incidents reported.