Postmortem -
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Jul 26, 20:42 UTC
Resolved -
As of 04:49 UTC our Engineering team has confirmed full resolution of the issue impacting network connectivity in multiple regions. Users should now be able to process events normally for Droplets and Droplet-based services like Load Balancers, Kubernetes or Database clusters, etc.
If you continue to experience problems, please open a ticket with our support team from your Cloud Control Panel.
Thank you for your patience and we apologize for any inconvenience.
Jul 25, 05:48 UTC
Monitoring -
Our Engineering teams have applied a fix to all impacted hypervisors. Customers should no longer see networking issues with their Droplets and other Droplet-based resources.
We continue to monitor the situation closely and will post another update once we're confident that the issue is fully resolved.
Jul 25, 04:55 UTC
Identified -
Our Engineering teams have identified the cause of the issue with network connectivity in multiple regions and are actively working on a fix.
We apologize for any inconvenience, and we will share more information as soon as it's available.
Jul 25, 02:57 UTC
Update -
Multiple Engineering teams are continuing to investigate the cause of the issue impacting networking in multiple regions. At this time, we have identified that the issue impacts FRA1, AMS3, LON1, SGP1, and NYC1. We are actively remediating hypervisors in order to restore connectivity to customer resources, while working on determining root cause and a long-term remediation.
Users who have resources on affected hypervisors (Droplets and Droplet-based services) may continue to experience loss of network connectivity, loss of monitoring graphs, errors when processing events like power off/on, and/or inability to access the recovery console for Droplets.
We will post another update soon.
Jul 25, 01:47 UTC
Investigating -
Our Engineering team is currently investigating an issue impacting networking in multiple regions, especially FRA1 and AMS3. Users may experience network connectivity loss to Droplets and Droplet-based services, like Managed Kubernetes and Database Clusters, as well as encounter errors when trying to process events like power off/on, etc.
We apologize for the inconvenience and will share an update once we have more information.
Jul 25, 00:33 UTC