DigitalOcean Status

FRA1 Block Storage Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 18:00 UTC

Scheduled - On April 1, 2018, one of the Block Storage clusters in our FRA1 datacenter experienced an availability outage.

We took immediate measures to reduce impact to our users, but to fully resolve the issue and avoid future outages, there are additional steps we need to take to ensure reliable service.

To avoid prolonged and unpredictable performance impact, our team will first migrate unattached volumes to other clusters in FRA1. This is expected to entail little or no impact, but each affected volume will be briefly locked during migration. This means that attaching affected volumes to a droplet will be disabled for a few minutes until the migration is completed. These migrations will run until Jan 20, and we will post an update once this maintenance has completed.

If you have any questions or concerns, please open a support ticket with us.

Regions Operational

Global Operational

AMS2 Operational

AMS3 Operational

BLR1 Operational

FRA1 Operational

LON1 Operational

NYC1 Operational

NYC2 Operational

NYC3 Operational

SFO1 Operational

SFO2 Operational

SGP1 Operational

TOR1 Operational

Services Operational

API Operational

Billing Operational

Block Storage Operational

Cloud Control Panel Operational

Cloud Firewall Operational

Community Operational

DNS Operational

Droplets Operational

Event Processing Operational

Load Balancers Operational

Monitoring Operational

Networking Operational

Spaces Operational

Support Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 20, 2019

Errors when accessing the DigitalOcean control panel

Resolved - Our engineering team has resolved the issue with accessing the DigitalOcean control panel and all systems should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jan 20, 02:55 UTC

Update - We are continuing to monitor for any further issues.
Jan 20, 02:38 UTC

Monitoring - Our engineering team has implemented a fix to resolve the issue with accessing the DigitalOcean control panel and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Jan 20, 02:26 UTC

Jan 19, 2019

No incidents reported.

Jan 18, 2019

FRA1 Block Storage issues

Resolved - Our engineering team has resolved the issue with Block Storage in our FRA1 region. Now the Block Storage Volume should be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jan 18, 11:00 UTC

Monitoring - Our engineering team has implemented a fix to resolve the issue with Block Storage in FRA1 and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Jan 18, 10:43 UTC

Identified - Our engineering team has identified the cause of issues with Block Storage in FRA1 Region and is actively working on a fix. We will post an update as soon as additional information is available.
Jan 18, 10:18 UTC

Investigating - Our engineering team is investigating an issue with a Block Storage in our FRA1 region. During this time you may experience issues communicating to Block Storage Volumes. We apologize for the inconvenience and will share an update once we have more information.
Jan 18, 09:35 UTC

NYC3 Upgrade

Completed - The scheduled maintenance has been completed.
Jan 18, 00:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 23:11 UTC

Scheduled - During this time our Engineering Team will be performing upgrades in our NYC3 region, which will update some of our internal flows. There should be no impact from this upgrade, but our Engineers will stand by, in case a restart of some services is needed. If this should occur, you may see issues with creating Load Balancers or Droplets, or be unable to update your Load Balancer configuration.

If you have any questions or concerns, please reach out to us by opening up a support ticket.
Jan 17, 23:10 UTC

Jan 17, 2019

Email issues with support@digitalocean.com address

Resolved - Our engineering team has resolved the issue with opening support tickets via support@digitalocean.com and it should now be operating normally. Tickets emailed to us while the issue occurred were delayed but have been received normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jan 17, 22:26 UTC

Monitoring - Our engineering team has implemented a fix to resolve the issues with opening support tickets via support@digitalocean.com and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Jan 17, 21:55 UTC

Investigating - Our engineering team is investigating issues with opening support tickets via support@digitalocean.com. We apologize for the inconvenience and will share an update once we have more information. During this time, tickets can still be created via customer portal.
Jan 17, 21:17 UTC

Jan 16, 2019

No incidents reported.

Jan 15, 2019

SGP1 Network Maintenance

Completed - The scheduled maintenance has been completed.
Jan 15, 17:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 14:30 UTC

Scheduled - During the above window, the networking team will be making changes to our core networking equipment to improve performance for our SGP1 location

There may be a few minutes of increased latency as well as small amounts of packet loss while they shift traffic to redundant devices. They will endeavor to keep this to a minimum for the duration of the change.

If you have any questions or concerns, please reach out to us by opening up a ticket on your account.
Jan 15, 14:20 UTC

Droplet Event Processing Issues

Resolved - Our engineering team has resolved the issue with global event processing delays. Droplet events should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jan 15, 06:16 UTC

Monitoring - Our engineering team has implemented a fix to resolve the issue with delayed event processing and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Jan 15, 05:35 UTC

Identified - Our engineering team has identified the cause of the issue with global event processing delays and is actively working on a fix. We will post an update as soon as we have more information.
Jan 15, 04:33 UTC

Investigating - Our engineering team is investigating issues affecting event processing for some Droplets across all regions. At this time, you may experience delays or failures when attempting to power cycle, resize, and delete Droplets. We apologize for the inconvenience this may cause and will post an update as soon as we have more information.
Jan 15, 03:58 UTC

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

FRA1 Network Maintenance

Completed - The scheduled maintenance has been completed.
Jan 11, 00:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 21:01 UTC

Scheduled - During the above window, our networking team will be making changes to our core networking equipment to improve performance for our FRA1 location

There may be a few minutes of increased latency as well as small amounts of packet loss while we shift traffic to redundant devices. We will endeavour to keep this to a minimum for the duration of the change.

If you have any questions or concerns, please open up a ticket on your account.
Jan 10, 20:52 UTC

Jan 9, 2019

Email issues with support@digitalocean.com address

Resolved - Our engineering team has resolved the issue with opening support tickets via support@digitalocean.com and it should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jan 9, 06:11 UTC

Identified - Our engineering team has identified the cause of the issues with opening support tickets via support@digitalocean.com and is actively working on a fix. Please use customer portal to create tickets during this time. We sincerely apologize for any inconvenience this may have caused.
Jan 9, 04:48 UTC

Cloud Control Panel and API Connectivity

Resolved - Issues affecting our Cloud Control Panel and API have been resolved. If you continue to experience any problems, please open a ticket with our support team.
Jan 9, 02:41 UTC

Monitoring - Services have been brought back online. We are actively monitoring the situation and will update once the issue has been completely resolved.
Jan 9, 02:06 UTC

Identified - Our team has identified the cause of the issue and has implemented a fix. We are working to bring services back online and will provide updates as we continue working to resolve the issue.
Jan 9, 01:35 UTC

Investigating - Our engineering team is actively investigating connectivity issues to our cloud platform and API. Currently, users are experiencing difficulty accessing the platform. We will provide updates as we assess the issue.
Jan 9, 01:02 UTC

Jan 8, 2019

AMS3 Network Maintenance

Completed - The scheduled maintenance has been completed.
Jan 8, 23:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 21:01 UTC

Scheduled - During this window, our networking team will be making changes to our core networking equipment to improve performance for our AMS3 location

There may be a few minutes of increased latency as well as small amounts of packet loss while they shift traffic to redundant devices. They will endeavor to keep this to a minimum for the duration of the change.

If you have any questions or concerns, please reach out to us by opening up a ticket on your account.
Jan 8, 20:37 UTC

Jan 7, 2019

No incidents reported.

Jan 6, 2019

Networking Issues in TOR1 Region

Resolved - Our engineering team has resolved the issue with networking in our TOR1 region. Our services should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jan 6, 18:30 UTC

Monitoring - Our engineering team has implemented a fix to resolve the issue with networking in our TOR1 region and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Jan 6, 18:15 UTC

Identified - Our engineering team has identified the cause of the issue with networking in our TOR1 region and is actively working on a fix. We will post an update as soon as additional information is available.
Jan 6, 18:00 UTC

Investigating - Our engineering team is investigating an issue with networking in our TOR1 region. During this time you may experience connectivity issues and delays in using some of our services. We apologize for the inconvenience and will share an update once we have more information.
Jan 6, 17:48 UTC

Networking Issues in TOR1/AMS3/SGP1/LON1/BLR1 regions

Resolved - Our engineering team has resolved the issue with networking across TOR1/AMS3/SGP1/LON1/BLR1 regions. Our services should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jan 6, 13:52 UTC

Monitoring - Our engineering team has implemented a fix to resolve the issue with networking in our TOR1/AMS3/SGP1/LON1/BLR1 regions and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Jan 6, 12:57 UTC

Identified - Our engineering team has identified the cause of the issue with networking across TOR1/AMS3/SGP1/LON1/BLR1 regions and is actively working on a fix. We will post an update as soon as additional information is available.
Jan 6, 11:49 UTC

Investigating - Our engineering team is investigating an issue with networking across TOR1/AMS3/SGP1/LON1/BLR1 regions. During this time you may experience connectivity issues and delays in using some of our services. We apologize for the inconvenience and will share an update once we have more information.
Jan 6, 11:03 UTC

Droplet password email issues.

Resolved - Our engineering team has resolved the issue with root password emails sent during Droplet create & password reset events. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jan 6, 03:07 UTC

Monitoring - Our engineering team has implemented a fix to resolve the issue with root password emails sent during Droplet create & password reset events and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Jan 6, 02:32 UTC

Investigating - Our engineering team is investigating an issue with root password emails sent during Droplet create & password reset events. We apologize for the inconvenience and will share an update once we have more information. Please set all passwords via recovery mode for the time being
Jan 6, 00:03 UTC

API and Cloud Control Panel Event Processing Delay

Resolved - Our engineering team has resolved the issue with event processing. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jan 6, 02:10 UTC

Monitoring - Our engineering team has implemented a fix to resolve the issue with with delayed events with our API and Cloud Control Panel and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Jan 5, 20:27 UTC

Investigating - Our engineering team is investigating an issue with delayed events with our API and Cloud Control Panel. During this time, you may experience delayed or failed events. We apologize for the inconvenience and will share an update once we have more information.
Jan 5, 19:53 UTC

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