Update - We have restored availability to over 90% of the objects that were previously inaccessible. We estimate now that about 0.01% of the objects are inaccessible, and the team is continuing efforts to restore these objects. We appreciate your patience and we will provide another update here when we have more information.
Nov 18, 12:55 UTC
Update - Our Engineering Team continues to work on the issue that has impacted Spaces in our NYC3 region since an emergency maintenance that was started and halted on November 12. Currently, .1% of the Objects stored in this datacenter are unavailable.

Recovery efforts are progressing, and the team is working to restore the cluster; we have made progress bringing up some disk systems. Resolving this issue remains our team's top priority, and we are working diligently to return access to the inaccessible Objects. Our recovery efforts are manual and intensive, and we still expect this effort to continue over the next several days. We apologize for the frustrations caused by this on-going issue and will share another update here tomorrow.
Nov 18, 02:52 UTC
Update - Our Engineering Team continues to work on the issue that has impacted Spaces in our NYC3 region since an emergency maintenance that was started and halted on November 12. Currently, .1% of the Objects stored in this datacenter are unavailable.

Resolving this issue remains our team's top priority; and we are working diligently to return access to the inaccessible objects. Our recovery efforts are manual and intensive, and we still expect this effort to continue over the next several days. We apologize for the frustrations caused by this on-going issue and will share another update here tomorrow.
Nov 17, 02:29 UTC
Update - Our Engineering Team continues to work on the issue that has impacted Spaces in our NYC3 region since an emergency maintenance that was started and halted on November 12. During the maintenance, we had completed a RAM upgrade on a data node, and following the restart several drives on the node failed to come back online. This impacted several Objects that had data on those drives. The issue was compounded when several other processes in the cluster encountered a secondary file system problem that manifested as drives locking up. Several data nodes were affected, and as a result a small percentage of Objects stored in our NYC3 cluster are currently unavailable.

Resolving this issue remains our team's top priority; however, we do expect that our efforts to return access to the inaccessible objects will last at least over the next couple of days. We plan to post our next update tomorrow, and will reach out to impacted users with more information, as it becomes available. We apologize for the frustrations caused by this on-going issue.
Nov 15, 20:33 UTC
Update - Our Engineering Team continues to work on an issue impacting Spaces in our NYC3 region. During the emergency maintenance, we encountered a hardware problem and, as a result, a small percentage of objects are not currently accessible for some users.

Resolving this issue remains our team's top priority; however, we do expect that our efforts to return access to the inaccessible objects will last at least over the next couple of days. Updates about this incident will be posted here, and we will email all impacted users additional information.
Nov 14, 20:35 UTC
Identified - Our Engineering Team is actively working on an issue impacting Spaces in our NYC3 region. Some users may be unable to access Spaces through the API.

Upon identifying this issue yesterday, our team began an emergency maintenance. Unfortunately, we ran into additional issues during that maintenance, thus temporarily halting that operation. We continue to work towards a fix for the issue affecting Spaces, and once we have resolved the situation, we will resume maintenance to improve overall performance and stability for Spaces in our NYC3 region.

While resolving this issue is one of our top priorities, we do expect that resolution to take some time. Updates about this incident will be posted here, and we will email all impacted users additional information about the maintenance once this issue is resolved and plans for the maintenance window are confirmed.
Nov 13, 21:18 UTC
Regions Operational
Global   Operational
AMS2   Operational
AMS3   Operational
BLR1   Operational
FRA1   Operational
LON1   Operational
NYC1   Operational
NYC2   Operational
NYC3   Operational
SFO1   Operational
SFO2   Operational
SGP1   Operational
TOR1   Operational
Services Degraded Performance
API   Operational
Block Storage   Operational
Cloud Control Panel   Operational
Cloud Firewall   Operational
Community   Operational
DNS   Operational
Droplets   Operational
Event Processing   Operational
Load Balancers   Operational
Monitoring   Operational
Networking   Operational
Spaces   Degraded Performance
Support Center   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 17, 2018
Resolved - Our engineering team has resolved the issue with errors when attempting to create Droplets. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Nov 17, 21:36 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with errors when creating Droplets and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Nov 17, 20:48 UTC
Identified - Our engineering team has identified the cause of the issue with errors when creating Droplets and is actively working on a fix. We will post an update as soon as additional information is available.
Nov 17, 20:26 UTC
Investigating - Our engineering team is investigating an issue with errors being reported when attempting to create a Droplet using the Cloud Control Panel and the API. During this time, you may experience trouble deploying new Droplets. We apologize for the inconvenience and will share an update once we have more information.
Nov 17, 19:34 UTC
Nov 16, 2018
Completed - The scheduled maintenance has been completed.
Nov 16, 00:41 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 16, 00:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 00:10 UTC
Scheduled - During the above window the network engineering team will be performing upgrades on core networking equipment to improve performance reliability for our LON1 location.

There may be a few minutes of increased latency as well as small amounts of packet loss while traffic is rerouted. We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions or concerns, please contact our support team.
Nov 16, 00:04 UTC
Nov 15, 2018
Resolved - Our engineering team has deployed a fix that has resolved the Contact page issue, and you should have no trouble using it. If you continue to experience any issues with it, please open a ticket with our support team. We apologize for the inconvenience this may have caused.
Nov 15, 23:26 UTC
Identified - Our engineering team has identified the cause of an issue with our Contact page and is actively working on a fix. We will post an update as soon as additional information is available. In the meantime, email us directly at contact@digitalocean.com for any questions.
Nov 15, 22:54 UTC
Resolved - Our engineering team has resolved the issue causing some portions of the control panel to display incorrectly. If you continue to experience any issues with this, please raise a ticket with our support team. We apologize for the inconvenience this may have caused.
Nov 15, 19:21 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue causing some portions of the control panel to display incorrectly. and is monitoring the situation. We will post an update once the issue is fully resolved.
Nov 15, 18:48 UTC
Identified - Our engineers have identified an issue causing some portions of the control panel to display incorrectly. While we continue to implement a fix, you may experience issues with seeing correct icons and images within the control panel. We apologize for the inconvenience and will update you as soon as we have more information.
Nov 15, 18:18 UTC
Completed - The scheduled maintenance has been completed.
Nov 15, 12:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 06:10 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 15, 06:08 UTC
Scheduled - During the above window, the networking team will be upgrading core networking equipment to improve performance and reliability for our SFO2 region.

Expected Impact:

There may be a few minutes of increased latency as well as small amounts of packet loss while we shift traffic to redundant devices. We will endeavour to keep this to a minimum for the duration of the change.

Periodic updates will follow as work progresses. Do not hesitate to contact support if you have any additional questions or concerns.
Nov 15, 06:08 UTC
Completed - The scheduled maintenance has been completed.
Nov 15, 12:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 10:50 UTC
Scheduled - During the above window, the networking team will continue upgrading core networking equipment to improve performance and reliability for our SFO2 region. We sincerely apologize for any inconvenience this delay may have caused and we are working on completing the maintenance as quickly as possible.

Expected Impact:

There may be a few minutes of increased latency as well as small amounts of packet loss while we shift traffic to redundant devices. We will endeavor to keep this to a minimum for the duration of the change.

Periodic updates will follow as work progresses. Do not hesitate to contact support if you have any additional questions or concerns.
Nov 15, 10:48 UTC
Nov 14, 2018
Resolved - Our engineering team has resolved the issue with networking across NYC1, NYC2 and NYC3 regions. Networking should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Nov 14, 09:02 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with networking across NYC1, NYC2 and NYC3 regions and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Nov 14, 06:19 UTC
Identified - We are aware of connectivity issues from some NYC area network service providers affecting access to our NYC region. We are communicating with impacted service providers and monitoring the situation for our users. We will update when we have additional information.
Nov 14, 04:21 UTC
Investigating - Our engineering team is investigating a network issue in our NYC1, NYC2, and NYC3 regions. During this time, some customers may experience connection issues with corresponding Droplets. We apologize for the inconvenience and will share an update once we have more information.
Nov 14, 02:56 UTC
Nov 13, 2018
Resolved - We have temporarily halted the emergency maintenance on our NYC3 Spaces cluster while we work to address the API availability issue impacting some users. We will communicate updates regarding API availability here on our Status Page. Prior to resuming maintenance, we will send an email to all impacted users.
Nov 13, 21:18 UTC
Identified - At this time, our Engineers will be performing urgent maintenance on our NYC3 Spaces cluster. Customers may experience a small negative impact to API availability while the incident is ongoing. Updates will follow as work progresses.
Nov 12, 23:40 UTC
Nov 12, 2018
Completed - The scheduled maintenance has been completed.
Nov 12, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 17:01 UTC
Scheduled - At this time, our Engineers will be performing urgent maintenance on our NYC3 Spaces cluster. Customers may experience a small negative impact to API availability while the maintenance is ongoing. Updates will follow as work progresses.
Nov 12, 16:26 UTC
Resolved - Our engineering team has resolved the issue with Spaces API availability in our NYC3 region. All systems should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Nov 12, 03:56 UTC
Update - We continue to monitor the issue with availability of the Spaces API in our NYC3 region. We will post an update as soon as more information becomes available, or the issue is fully resolved.
Nov 12, 03:00 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with availability of the Spaces API in our NYC3 region and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Nov 12, 02:04 UTC
Investigating - Our engineering team is investigating an issue with Spaces API availability in our NYC3 region. We apologize for the inconvenience and will share an update once we have more information.
Nov 12, 01:25 UTC
Nov 11, 2018
Resolved - Our engineering team has resolved the issue with receiving messages to the Abuse mailbox. If you continue to experience problems, please submit your abuse report through the Abuse form (https://www.digitalocean.com/company/contact/#abuse) and open a ticket with our support team. We apologize for any inconvenience this may have caused.
Nov 11, 19:15 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with receiving messages to the Abuse mailbox and is monitoring the situation. We will post another update as soon as the issue is fully resolved.
Nov 11, 18:31 UTC
Investigating - We are investigating reports of issues receiving messages to the Abuse mailbox. During this time, you may receive an auto-reply, indicating that the inbox is full or cannot accept emails at this time. If you need to submit an Abuse Report, please do so from the contact form at https://www.digitalocean.com/company/contact/#abuse. We apologize for the inconvenience and will post an update here as soon as we have more information.
Nov 11, 15:40 UTC
Resolved - Our engineering team has resolved the issue with network connectivity in our SGP1 region. Network connectivity should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Nov 11, 10:47 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with network connectivity in our SGP1 region and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Nov 11, 09:55 UTC
Identified - Our engineering team has identified the cause of the issue with network connectivity in our SGP1 region and is actively working on a fix. We will post an update as soon as additional information is available.
Nov 11, 07:59 UTC
Investigating - Our engineering team is investigating a network issue in our SGP1 region. During this time, some customers may experience connection issues with corresponding Droplets. We apologize for the inconvenience and will share an update once we have more information.
Nov 11, 07:05 UTC
Nov 10, 2018

No incidents reported.

Nov 9, 2018
Resolved - Our engineering team has resolved the issue with connectivity in the AMS3 region. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Nov 9, 19:16 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with connectivity in the AMS3 region and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Nov 9, 18:47 UTC
Identified - Our engineering team has identified the cause of the issue with connectivity in the AMS3 region and is actively working on a fix. We will post an update as soon as additional information is available.
Nov 9, 17:49 UTC
Nov 8, 2018
Completed - The scheduled maintenance has been completed.
Nov 8, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 15:00 UTC
Scheduled - Our Spaces engineering team will be performing maintenance on elements of the Spaces components in NYC3.

Customers may experience intermittent, short-lived drops in throughput, though no performance impact is expected for most customers. Updates will follow as work progresses.
Nov 6, 15:18 UTC
Nov 7, 2018
Resolved - Our engineering team has resolved the issue affecting Spaces creation across all regions. If you continue to experience any issues with this, please raise a ticket with our support team. We apologize for the inconvenience this may have caused.
Nov 7, 17:17 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with Spaces creation across all regions and is monitoring the situation. We will post an update once the issue is fully resolved.
Nov 7, 16:37 UTC
Identified - Our engineers have identified the cause of the issue affecting Spaces creation across all regions. While we continue to implement a fix, you may experience issues with creating Spaces. We apologize for the inconvenience and will update you as soon as we have more information.
Nov 7, 16:29 UTC
Update - Our engineering team continues to investigate the issue with Spaces creation across all regions, though a fix has not yet been implemented. During this time, you may experience issues with creating Spaces. We sincerely apologize for the inconvenience and will share another update as soon as more information becomes available.
Nov 7, 16:12 UTC
Investigating - Our engineering team is investigating an issue with Spaces creation across all regions. During this time, you may experience issues with creating Spaces. We apologize for the inconvenience and will share an update once we have more information.
Nov 7, 12:59 UTC
Resolved - Our engineering team has resolved the issue with certificates being created/uploaded via API. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Nov 7, 13:48 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with certificates being created/uploaded via API and is monitoring the situation. We will post an update as soon as the issue is fully resolved and will add a documentation fix for our API documentation.
Nov 7, 13:11 UTC
Investigating - Our engineering team is currently investigating an issue with certificates being created/uploaded via API. We will provide further updates as they become available.
Nov 7, 11:33 UTC
Nov 6, 2018
Completed - The scheduled maintenance has been completed.
Nov 6, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 15:20 UTC
Scheduled - Our Spaces engineering team will be performing maintenance on elements of the Spaces components in NYC3.

Customers may experience intermittent, short-lived drops in throughput, though no performance impact is expected for most customers. Updates will follow as work progresses.
Nov 6, 15:16 UTC
Nov 5, 2018

No incidents reported.

Nov 4, 2018
Resolved - Our engineering team has resolved the issue with network connectivity in our SFO1 region. Network connectivity should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Nov 4, 19:51 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with network connectivity in our SFO1 region and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Nov 4, 19:40 UTC
Identified - Our engineering team has identified the cause of the issue with network connectivity in part our SFO1 region and is actively working on a fix. We will post an update as soon as additional information is available.
Nov 4, 19:23 UTC
Investigating - Our engineering team is investigating an issue with network connectivity in our SFO1 region. During this time, select customers may experience issues accessing their Droplets. We apologize for the inconvenience and will share an update once we have more information.
Nov 4, 19:18 UTC