DigitalOcean Status

Global Networking Maintenance

Update - The maintenance effort continues to progress. Our Engineering team is seeing the expected results, and have not run into any major issues. At this time, we are approximately 25% complete across all regions, and are on schedule for an October 2nd completion date.

As a reminder, if you have any questions or concerns about this maintenance, please open a Support ticket from within your account.
Sep 22, 14:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:31 UTC

Scheduled - Our Engineering team will be performing maintenance across our fleet, in order to reduce bottlenecks that limit network throughput and stability under certain user workloads on DigitalOcean Hypervisors.

We expect this effort to be ongoing from today, September 14, 2020, to October 2, 2020, and will be rolling out incrementally across our fleet. We will post updates on this page as we reach percentages of the maintenance completed across regions.

Expected Impact:

There should be minimal downtime for Droplets on each affected hypervisor during the rollout. The expectation is that most users will not observe any impact, though some users with a sustained high-packets-per-second or high-throughput workload will see a small number of dropped packets.

Should users have questions about specific Droplets and this maintenance, we ask that they open a Support ticket within their account for assistance. Thank you for your patience throughout this process.

Regions Operational

Global Operational

AMS2 Operational

AMS3 Operational

BLR1 Operational

FRA1 Operational

LON1 Operational

NYC1 Operational

NYC2 Operational

NYC3 Operational

SFO1 Operational

SFO2 Operational

SFO3 Operational

SGP1 Operational

TOR1 Operational

Services Operational

API Operational

Billing Operational

Block Storage Operational

Cloud Control Panel Operational

Cloud Firewall Operational

Community Operational

DNS Operational

Droplets Operational

Event Processing Operational

Kubernetes Operational

Load Balancers Operational

Managed Databases Operational

Monitoring Operational

Networking Operational

Spaces Operational

Support Center Operational

Spaces CDN Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 28, 2020

No incidents reported today.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

Networking Issues Relating to Ongoing Global Maintenance

Resolved - Our Engineering team has resolved the issue with impacting networking for a specific subset of Droplets across all regions. The impacting Droplets and resources(DOKS clusters, Managed Databases, Load Balancers) in the LON1 region should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Sep 23, 05:53 UTC

Monitoring - Our Engineering team has implemented a fix to resolve the issue with impacting networking for a specific subset of Droplets across all regions and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Sep 23, 05:13 UTC

Identified - Our engineers have identified the cause of issues affecting networking for Droplets across all regions, and are working on applying a fix. At this time, we have also narrowed down the scope of this issue to only be impacting Droplets and resources(DOKS clusters, Managed Databases, Load Balancers) in the LON1 region, and we are adjusting the scope of this status accordingly. Thank you for your patience, and we will continue to provide updates as more information becomes available.
Sep 22, 20:34 UTC

Investigating - Our engineers are currently investigating an issue impacting networking for a specific subset of Droplets across all regions. This is related to an ongoing global networking maintenance task, which can be referenced at the following URL:

https://status.digitalocean.com/incidents/0gl7pplrsd96

A certain subset of Droplets, which have already completed this maintenance, are experiencing problems related to networking connectivity. During this time, some customers may experience timeouts and/or packet loss while trying to interact with Droplets and other resources (DOKS clusters, Managed Databases, Load Balancers). We apologize for any inconvenience, and we will share more information as soon as it's available.
Sep 22, 19:56 UTC

Managed Database Trusted Sources Changes Failing

Resolved - Our engineering team has resolved the issue with Managed Databases. Trusted sources should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Sep 23, 03:12 UTC

Investigating - Our engineering team is investigating an issue that is causing modifications to the trusted sources of Managed Databases to fail. During this time, you may experience issues setting or modifying trusted sources for Managed Databases. We apologize for the inconvenience and will share an update once we have more information.
Sep 23, 02:30 UTC

Sep 22, 2020

FRA1 Networking Maintenance

Completed - The scheduled maintenance has been completed.
Sep 22, 22:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 20:00 UTC

Scheduled - During the above window, the networking team will be making changes to our core networking equipment to improve performance and reliability for our FRA1 location.

Expected Impact:

There may be a few minutes of increased latency as well as small amounts of packet loss while we shift traffic to redundant devices. We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions or concerns, please reach out to us by opening up a ticket on your account.
Sep 22, 19:17 UTC

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

Spaces issue in FRA1 region

Resolved - Our Engineering team has resolved the issues impacting Spaces in our FRA1 region, and all services should now be operating normally. If you experience any further problems, then please open a ticket with our support team right away. Thank you for your patience, and we apologize for any inconvenience.
Sep 19, 15:20 UTC

Monitoring - Our Engineering team has implemented a fix to resolve the issue impacting Spaces in our FRA1 region and is monitoring the situation closely. We will post an update as soon as the issue is deemed to be fully resolved.
Sep 19, 14:40 UTC

Investigating - Our Engineering team is investigating an issue with Spaces in our FRA1 region. During this time, users may experience issues accessing or creating Spaces in the FRA1 region. We apologize for the inconvenience and will share an update once we have more information.
Sep 19, 14:06 UTC

Sep 18, 2020

NYC3 Maintenance

Completed - The scheduled maintenance has been completed.
Sep 18, 04:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 03:30 UTC

Scheduled - During the above window, we will be performing maintenance in our NYC3 region for our Droplet service.

Expected Impact:

All resource management events in NYC3 will be temporarily disabled during the maintenance. This includes, but is not limited to, events such as Droplet/snapshot/backup creates, Droplet resizes, and power actions. This will also include Droplet-dependent services, such as Managed Databases and Managed Kubernetes. We will endeavor to re-enable events as quickly as possible.

We do not anticipate an impact to connectivity for existing Droplets, on either public or private networks.

If you have any questions or concerns, please reach out to us by opening up a ticket on your account.
Sep 18, 03:04 UTC

Sep 17, 2020

AMS3 Networking Maintenance

Completed - Our Engineering team has resolved the issue that was causing errors via Cloud Control Panel and API, and has also completed this maintenance successfully.

All resource management events are now enabled, and users should not see ongoing issues. If you have any questions or concerns, please open a Support ticket from within your account. Thank you.
Sep 17, 21:00 UTC

Update - An unexpected issue has occurred at this point in the maintenance. Our Engineering team is currently working on diagnosing the issue, but at this time, users may experience issues when interacting with our Cloud Control Panel or API. We have confirmed there are issues with creating new Managed Kubernetes clusters, as well as resizing existing clusters.

As soon as we have an update, we will update this maintenance post. Thank you for your patience.
Sep 17, 20:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 20:00 UTC

Scheduled - During the above window, the networking team will be performing some proactive work in AMS3 for further expansion.

Expected Impact:

All resource management events in AMS3 will be temporarily disabled during the maintenance.

This includes, but is not limited to, events such as Droplet/snapshot/backup creates, Droplet resizes, and power actions. This will also include Droplet-dependent services, such as Managed Databases and Managed Kubernetes. We will endeavor to re-enable events as quickly as possible.

We do not anticipate an impact to connectivity for existing Droplets, on either public or private networks.

If you have any questions or concerns, please reach out to us by opening up a ticket on your account.
Sep 17, 19:04 UTC

NYC3 Maintenance

Completed - The scheduled maintenance has been completed.
Sep 17, 04:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 03:31 UTC

Scheduled - Start: 18/Sep/20 03:30 UTC
End: 18/Sep/20 04:30 UTC

During the above window, we will be performing maintenance in our NYC3 region for our Droplet service.

Expected Impact:

All resource management events in NYC3 will be temporarily disabled during the maintenance. This includes, but is not limited to, events such as Droplet/snapshot/backup creates, Droplet resizes, and power actions. This will also include Droplet-dependent services, such as Managed Databases and Managed Kubernetes. We will endeavor to re-enable events as quickly as possible.

We do not anticipate an impact to connectivity for existing Droplets, on either public or private networks.

If you have any questions or concerns, please reach out to us by opening up a ticket on your account.
Sep 17, 02:34 UTC

Sep 16, 2020

Spaces Maintenance in FRA1

Completed - Scheduled maintenance has been completed ahead of schedule.

Thank you for your patience during this process!
Sep 16, 21:12 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 15:00 UTC

Scheduled - During the above window, our Storage Engineering team will be performing maintenance in our FRA1 region for our Spaces service, in order to improve performance and reliability.

Expected Impact:

Users may experience an increase in HTTP 503 errors, or periods of these errors, as well as increased latency in response times while working with objects in Spaces in FRA1, throughout the course of the maintenance. We will endeavour to keep these periods to a minimum.

If you have any questions or concerns, please reach out to us by opening up a support ticket on your account.
Sep 14, 13:10 UTC

Sep 15, 2020

No incidents reported.

Sep 14, 2020

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