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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 12, 2025

No incidents reported today.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025
DBaaS Cluster Logs
Resolved - Our Engineering team has successfully resolved the issue that was impacting the DBaaS cluster logs. API responses should be successful without any error messages while retrieving logs, and the "Recent Logs" section is also working as expected.

We have continued to monitor the system and have observed stable performance. The issue is now fully resolved.

Thank you for your patience while we worked to address the issue. If you are still facing issues, please open a ticket from within your Cloud Control Panel for further review.
Jun 3, 19:20 UTC
Monitoring - Our Engineering team has now mitigated the issue that affected the DBaaS cluster logs and is currently being monitored. Users should no longer see 500 errors when attempting to retrieve the logs via the API. The "Recent Logs" section in the Logs & Queries tab of the UI should now display logs as expected.

We are continuing to monitor the situation closely to ensure stability. Thank you for your patience during the process and we will provide a final update once we confirm the issue is fully resolved.
Jun 3, 18:29 UTC
Investigating - Our Engineering team is currently investigating an issue with fetching DBaaS cluster logs, affecting all non-MongoDB clusters.

Affected users may encounter 500 errors when attempting to retrieve logs via the API, and no logs will appear in the Recent Logs tab.

We apologize for the inconvenience and will provide updates as soon as we have more information. Thank you for your patience.
Jun 3, 16:26 UTC
Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
GenAI Agents via Cloud
Resolved - Our Engineering team identified an issue impacting GenAI agents via Cloud between 19:55 UTC and 20:36 UTC

During this time, users were unable to view or create GenAI agents in the Cloud Control Panel.

A fix was deployed at 20:36 UTC by our Engineering team and the issue stands resolved now.

We apologize for the inconvenience. If you continue to experience any issues, please open a support ticket from within your account.
May 30, 21:03 UTC
May 29, 2025

No incidents reported.

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