DigitalOcean Status

Customer Support Ticket Portal

Update - Our Engineering team has made additional changes to our Support Portal implementation, following guidance from our vendor. We've confirmed that logging in to the portal is working correctly at this time and the authentication flow is working as expected. We'll monitor this incident over the next 24 hours to ensure that these changes have successfully remediated this incident.

If you experience any issues with the Support Portal, please continue to use the form here: https://www.digitalocean.com/company/contact/support
Nov 28, 2022 - 18:38 UTC

Update - Our Engineering team has observed recurrences of this incident and we are in communication with our vendor to find a permanent solution. We expect further improvement actions to take place on Monday, November 28.

Over the next two days, users may intermittently continue to experience issues while logging into our Support portal at https://cloudsupport.digitalocean.com/. As a temporary workaround, users may still contact us via the form here:
https://www.digitalocean.com/company/contact/support

We will post another update here by 20:00 UTC Monday, November 28. We appreciate your patience and understanding. If you have any questions or concerns in the meantime, please feel free to let us know.
Nov 25, 2022 - 17:47 UTC

Identified - Our Engineering team has identified a recurrence of this incident and is actively engaging with our vendor to investigate the situation further.

As a reminder, please use our contact form at the following link as a temporary workaround: https://www.digitalocean.com/company/contact/support

We apologize for the inconvenience and will post an update as soon as further information is available.
Nov 24, 2022 - 06:32 UTC

Monitoring - We've completed maintenance on our Support Portal and have verified that users are able to submit tickets via https://cloudsupport.digitalocean.com normally. With the recommended fixes from our vendor now in place, we'll continue to monitor this incident over the next 24 hours to ensure the fixes are successful and prevent the intermittent issues we have been seeing.

We encourage all users to submit tickets normally through their DigitalOcean account Support Portal. If you encounter an error, please feel free to use the alternate form and let us know.

Thank you for your patience throughout this process!
Nov 23, 2022 - 22:27 UTC

Update - We are currently conducting maintenance to implement potential fixes recommended by our vendor. Please follow https://status.digitalocean.com/incidents/spwkwfjgky7r for maintenance updates.
Nov 23, 2022 - 21:13 UTC

Update - Our Engineering team continues to work with our vendor to find a permanent solution.

As this issue is intermittent, we expect users will be able to log support tickets normally. However, during any periods of unavailability, as a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support

Thank you for your patience. We will post an update as soon as more information becomes available.
Nov 22, 2022 - 07:31 UTC

Update - Our Engineering team will continue to work with our vendor over the weekend to find a permanent solution. Users may continue to observe an "Oops, Something Went Wrong" error when trying to access the support portal.

As this issue is intermittent, we expect users will be able to log support tickets normally. However, during any periods of unavailability, as a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support

Thank you for your patience. We will post an update as soon as more information becomes available.
Nov 19, 2022 - 02:15 UTC

Update - Our Engineering team has observed recurring instances of this incident that intermittently continue to impact our Support portal at https://cloudsupport.digitalocean.com/. We are aware of these events and our engineers are working with our vendor to resolve this.

At this time, users may observe an "Oops, Something Went Wrong" error when trying to access the support portal. As a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support

Thank you for your patience. We will post an update as soon as information becomes available
Nov 18, 2022 - 14:43 UTC

Update - As of 23:00 UTC, the intermittent issue with logging into our support portal at https://cloudsupport.digitalocean.com/ has subsided.

The cause has been identified as a potential upstream issue with our vendor. Our Engineering team is actively working with our vendor to debug and put a fix in place.

At this time, users should be able to log in normally. If we observe a recurrence or when we receive further information about a fix, we'll post an update here.
Nov 17, 2022 - 23:11 UTC

Update - Our Engineering team has identified a recurrence of this incident and is actively engaging with our vendor to investigate the situation further.

As a reminder, please use our contact form at the following link as a temporary workaround: https://www.digitalocean.com/company/contact/support
Nov 17, 2022 - 18:20 UTC

Update - The cause of the intermittent issue with logging into our support portal at https://cloudsupport.digitalocean.com/ has been identified as a potential upstream issue with our vendor. Our Engineering team is actively working with our vendor to debug and put a fix in place.

We've confirmed this is a recurrence of the previous issue posted here: https://status.digitalocean.com/incidents/2y2f3ry5b7b6

At this time, users should be able to login normally. If we observe a recurrence or when we receive further information about a fix, we'll post an update here.
Nov 17, 2022 - 15:48 UTC

Identified - Our Engineering team has identified the cause of the issue with accessing the support portal and is actively working on a fix. During this time, users might face login issues to our support portal at https://cloudsupport.digitalocean.com. We will post an update as soon as additional information is available
Nov 17, 2022 - 12:10 UTC

Investigating - Our Engineering team is investigating an issue with customers being unable to login to our support portal at https://cloudsupport.digitalocean.com.

At this time, users may observe an "Oops, Something Went Wrong" error on the page. As a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support

We apologize for the inconvenience and will post an update as soon as further information is available.
Nov 17, 2022 - 09:55 UTC

Spaces CDN Errors

Monitoring - Our Engineering team has deployed a fix for the issue impacting the Spaces CDN product on our platform. As of 17:30 UTC, all impact has been mitigated and users should no longer experience errors while enabling CDN on their Spaces. We are monitoring the situation and will post an update once the incident is completely resolved.
Nov 28, 2022 - 18:04 UTC

Investigating - Our Engineering team is investigating an issue impacting the Spaces CDN product on our platform. They have identified that beginning at 04:30 UTC, users may be experiencing errors while enabling CDN on their Spaces.

We are investigating the root and will share an update once we have more information.
Nov 28, 2022 - 16:34 UTC

Regions Operational

Global Operational

AMS2 Operational

AMS3 Operational

BLR1 Operational

FRA1 Operational

LON1 Operational

NYC1 Operational

NYC2 Operational

NYC3 Operational

SFO1 Operational

SFO2 Operational

SFO3 Operational

SGP1 Operational

TOR1 Operational

SYD1 Operational

Services Degraded Performance

API Operational

App Platform Operational

Billing Operational

Block Storage Operational

Cloud Control Panel Operational

Cloud Firewall Operational

Community Operational

Container Registry Operational

DNS Operational

Droplets Operational

Event Processing Operational

Floating IP Operational

Kubernetes Operational

Load Balancers Operational

Managed Databases Operational

Monitoring Operational

Networking Operational

Spaces Operational

Support Center Degraded Performance

Spaces CDN Degraded Performance

VPC Operational

WWW Operational

Functions Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 28, 2022

Unresolved incidents: Spaces CDN Errors, Customer Support Ticket Portal.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

Managed Databases Operations - MySQL

Resolved - As of 23:13 UTC, our Engineering team has put tooling in place to detect clusters running the impacted version of MySQL. Affected clusters will be mitigated when that detection tooling is triggered, so backups can still be created.

We will continue rolling out the permanent fix but have identified this issue impacts a very small number of Managed Databases and users are no longer at risk of loss of data integrity.

Due to this, we will be closing out this status page.

If you have any questions or concerns, please open a ticket with our Support team (being sure to use our backup form if you experience any issues with our Support Portal as per https://status.digitalocean.com/incidents/gdvprb8bwhtp).

Thank you.
Nov 25, 01:02 UTC

Update - Our Engineering team is still working on a patch to fix the backup issue on MySQL Managed Database clusters. We will first remediate the affected clusters, then roll out a permanent fix to all MySQL clusters.

We apologize for the inconvenience and will share an update once we have more information.
Nov 24, 13:47 UTC

Identified - At 07:00 UTC, our Engineering team identified an issue with backups on MySQL Managed Databases.

At this time, we recommend users not perform any maintenance or migrate MySQL database instances as there could be data loss.

We will share an update as soon as further information is available.
Nov 24, 11:09 UTC

Nov 24, 2022

Nov 23, 2022

Customer Support Ticket Portal

Completed - Our team has completed implementation of the fix for our Customer Support Ticket Portal and has verified the Portal is functioning correctly. Users should now be able to submit tickets normally at https://cloudsupport.digitalocean.com. We'll continue to provide broader incident updates at https://status.digitalocean.com/incidents/gdvprb8bwhtp.
Nov 23, 22:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 21:15 UTC

Scheduled - As a result of our ongoing incident with the Customer Support Ticket Portal, referenced here: https://status.digitalocean.com/incidents/gdvprb8bwhtp, we'll be conducting maintenance to implement potential fixes recommended by our vendor.

During this time, there is a risk that users may be completely unable to access the Support Portal at https://cloudsupport.digitalocean.com/, or may see SSL warnings and/or errors when attempting to access the portal.

Users may reply to existing tickets via email and can submit new tickets via https://www.digitalocean.com/company/contact/support
Nov 23, 21:12 UTC

Nov 22, 2022

Nov 21, 2022

DNS Connectivity

Resolved - Our Engineering team has confirmed that the issue impacting DNS connectivity outage has been fully resolved. If you continue to experience any issues in relation to this incident please open a ticket with our support team. Thank you for your patience.
Nov 21, 13:50 UTC

Update - Our Engineering team will be continuing to monitor stability throughout the weekend following the fix applied to mitigate the DNS connectivity outage. We will post an update once it is confirmed that the issue has been fully resolved. Thank you for your patience.
Nov 19, 20:37 UTC

Monitoring - At approximately 18:05 UTC, our Engineering team applied a fix for the DNS connectivity outage. At this time customers should no longer experience issues with domain resolution.

We are continuing to monitor for stability and will provide a final update once the situation is fully resolved. Thank you for your patience and we apologize for the inconvenience.
Nov 19, 18:28 UTC

Investigating - Our Engineering team is currently investigating reports of an authoritative DNS connectivity outage. Starting at 16:10 UTC, users with domains managed by DigitalOcean's DNS platform may experience intermittent DNS resolution issues. At this time we do not suspect there to be any impact for recursive DNS resolution. We apologize for the inconvenience and will provide an update as soon as additional information is available.
Nov 19, 17:23 UTC

Nov 20, 2022

No incidents reported.

Nov 19, 2022

App Platform Deployments in LON1

Resolved - Our Engineering team has confirmed that the issue impacting App Platform deployments in the LON1 region has been fully resolved.
If you continue to experience any issues in relation to this incident please open a ticket with our support team. Thank you for your patience.
Nov 19, 20:52 UTC

Monitoring - At approximately 17:00 UTC, our Engineering team identified an issue impacting App Platform deployments in the LON1 region. A fix has been applied and as of 18:45 UTC deployments have been successful. We are actively monitoring the situation to ensure stability and will provide an update once the incident has been fully resolved. Thank you for your patience and we apologize for the inconvenience.
Nov 19, 19:05 UTC

Nov 18, 2022

Spaces Availability in FRA1

Resolved - Our Engineering team has confirmed the full resolution of the issue impacting Spaces performance and availability in our FRA1 region.

From 22:06 - 22:40 UTC, Users may have experienced slowness or timeouts when trying to access or manage their Spaces resources in FRA1.

Spaces should now be operating normally. If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel. We apologize for any inconvenience.
Nov 18, 23:23 UTC

Monitoring - As of 22:45 UTC, Our Engineering team has identified and applied a fix for the cause of the issues impacting Spaces performance and availability for a subset of users in our FRA1 region and is monitoring the situation closely. Thank you for your patience, and we will post an update as soon as the issue is fully resolved.
Nov 18, 22:50 UTC

Investigating - As of 22:20 UTC, Our engineering team is currently investigating an issue impacting Spaces API availability in our FRA1 region. During this time, a subset of users may experience slowness or timeouts when trying to access or manage their Spaces resources in FRA1. We apologize for the inconvenience and will share an update once we have more information.
Nov 18, 22:42 UTC

Nov 17, 2022

Spaces, App Platform and Container Registry

Resolved - Our Engineering team has confirmed that this incident impacting Spaces, App Platform, and DigitalOcean Container Registry users in the NYC3 region has been fully resolved.

From 10:45 UTC - 17:35 UTC users may have experienced an increased error rate when accessing Spaces objects and errors while interacting and authenticating with the DigitalOcean Container Registry, creating new container registries, and pushing/deleting images to/from registries. App Platform users may have also experienced build failures.

If you continue to experience any issues with these services please submit a ticket to our customer support team for assistance. Thank you for your patience.
Nov 17, 19:54 UTC

Monitoring - At 17:30 UTC our Engineering team deployed a permanent fix to the issue impacting App Platform, Spaces, and Container Registry services in the NYC3 region. We have not seen any further reports of ongoing issues related to this incident, but we will continue to monitor the situation for a while longer to ensure stability.

As soon as we have confirmation that the incident has been fully resolved we will provide a final update. Thank you again for your patience.
Nov 17, 18:04 UTC

Identified - As of 16:25 UTC, our Engineering team has identified the issue impacting App Platform, Spaces, and Container Registry services in the NYC3 region. A temporary fix has been employed to mitigate customer impact. Users should no longer experience any issues from this incident, however we are closely monitoring performance as a permanent fix is being established. We will provide another update as soon as more details are available.

Thank you for your patience and we apologize for the inconvenience.
Nov 17, 16:45 UTC

Update - As of 12:30 UTC, on further investigation, our Engineering team found that this issue is impacting Spaces, App Platform, and DigitalOcean Container Registry users in the NYC3 region. At this time, users may experience an increased error rate when accessing Spaces objects and errors while interacting and authenticating with the DigitalOcean Container Registry, creating new container registries, and pushing/deleting images to/from registries.

App Platform users may experience build failures.

We apologize for the inconvenience and will share an update once we have more information.
Nov 17, 12:43 UTC

Update - As of 11:50 UTC, on further investigation, our Engineering team found that this issue is impacting Spaces and App Platform users along with the DigitalOcean Container registry in the NYC3 region. At this time, users may experience errors while interacting and authenticating with the DigitalOcean Container Registry, creating new container registries, and pushing/deleting images to/from registries.

App Platform users may experience build failures.

We apologize for the inconvenience and will share an update once we have more information.
Nov 17, 12:09 UTC

Investigating - As of 10:45 UTC, our Engineering team is investigating an issue with DigitalOcean Container Registry in the NYC3 region. At this time, users may experience slow responses or errors while interacting and authenticating with the DigitalOcean Container Registry, creating new container registries, and pushing/deleting images to/from registries.

We apologize for the inconvenience and will share an update once we have more information.
Nov 17, 11:13 UTC

Customer Support Ticket Portal

Resolved - We have confirmed the issue with customers being unable to login to our support portal at https://cloudsupport.digitalocean.com is fully resolved. Thank you for your patience. If you continue to experience any problems, please open a support ticket from within your account.
Nov 17, 00:07 UTC

Monitoring - The issue with customers being unable to login to our support portal at https://cloudsupport.digitalocean.com is now resolved and we are monitoring the situation. We will post another update once the issue has been completely resolved.
Nov 16, 22:59 UTC

Nov 16, 2022

Nov 15, 2022

Droplet Creations and Account Creations

Resolved - Our Engineering team confirmed full resolution of the issue we experienced with a core DigitalOcean service. As of 17:45 UTC, all operations for impacted products including Droplets, Load Balancers, Managed Kubernetes and Managed Databases have been functioning successfully. We also confirmed new account signups and team creations are working correctly.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Nov 15, 18:46 UTC

Monitoring - Our Engineering team has taken action and the impacted core service is now functioning as expected. At this time, users should be seeing recovery and be able to successfully create Droplets and Droplet-backed services, as well as complete new account signups and team creations.

We're continuing to monitor this situation and will post an update when we confirm full resolution.
Nov 15, 17:53 UTC

Investigating - Our Engineering team is investigating an issue with a core DigitalOcean service. Beginning 16:48 UTC, users may observe latency or errors when creating Droplets and Droplet-based services like Load Balancers, Managed Kubernetes, and Managed Databases via both the Cloud Control Panel and API. Users may also notice a message for "IP unavailable" in the Cloud Control Panel for new Droplets.

Additionally, users may experience intermittent issues when creating new accounts or teams, including errors in adding payment methods.

We apologize for the inconvenience and will post an update as soon as further information is available.
Nov 15, 17:38 UTC

Cloud Control Panel and API

Resolved - From 06:15 to 06:23 UTC, our Engineering team observed an issue with accessing our Cloud Control Panel and Cloud API.

During this time, users may have experienced intermittent errors while trying to login or interact with the Cloud Control Panel or processing API requests.

The impact has now subsided and users should no longer be experiencing issues with accessing the Cloud Control Panel or API and all services should now be functioning normally.

We apologize for the inconvenience and will share an update once we have more information.
Nov 15, 07:16 UTC

Nov 14, 2022

No incidents reported.