Investigating - Our engineering team is investigating an issue with networking connectivity in our FRA1, SFO1, and NYC2 regions. We apologize for the inconvenience and will share an update once we have more information.
May 24, 21:40 UTC
Regions Partial Outage
Global   Operational
AMS2   Operational
AMS3   Operational
BLR1   Operational
FRA1   Partial Outage
LON1   Operational
NYC1   Operational
NYC2   Partial Outage
NYC3   Operational
SFO1   Partial Outage
SFO2   Operational
SGP1   Operational
TOR1   Operational
Services Operational
API   Operational
Block Storage   Operational
Cloud Control Panel   Operational
Cloud Firewall   Operational
Community   Operational
DNS   Operational
Droplets   Operational
Event Processing   Operational
Load Balancers   Operational
Monitoring   Operational
Networking   Operational
Spaces   Operational
Support Center   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 24, 2018
Resolved - At this time connectivity to our Cloud Panel has been fully restored. If you continue to experience any issues please open a support ticket.
May 24, 13:01 UTC
Monitoring - Connectivity to our Cloud Panel has been restored and we will continue to monitor until it is fully resolved.
May 24, 12:10 UTC
Investigating - Our engineering team is investigating an issue with Cloud Panel being slow intermittently. During this time, you may experience some slowness. We apologize for the inconvenience and will share an update once we have more information.
May 24, 11:39 UTC
Resolved - Our engineering team has resolved the issue with Droplet web console access. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
May 24, 04:30 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with Droplet web console access and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
May 24, 03:36 UTC
Investigating - Our engineering team is investigating an issue with Droplet web console access. During this time, you may experience an error when attempting to access your Droplet's web console through our control panel. We apologize for the inconvenience and will share an update once we have more information.
May 24, 02:58 UTC
May 23, 2018

No incidents reported.

May 22, 2018
Resolved - Our engineering team has resolved the issue impacting the Cloud Control Panel. If you continue to experience problems, please open a ticket with our support team. We apologize for the inconvenience.
May 22, 09:02 UTC
Monitoring - Our engineering team has implemented a fix to mitigate the issue impacting access to the Cloud Control Panel and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
May 22, 08:21 UTC
Investigating - We've received additional reports of users receiving error messages when attempting to use the Cloud Control Panel. Our engineering team has reopened their investigation into this issue and we will provide an update once we have more information.
May 22, 07:49 UTC
Resolved - Our engineering team has resolved the issue with our Cloud Control Panel. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
May 22, 06:03 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with our Cloud Control Panel and is monitoring the situation. We will post an update as soon as the issue is fully resolved. We appreciate your patience.
May 22, 05:36 UTC
Investigating - Our engineering team is investigating issues related to the Cloud Control Panel. During this time, users will receive error messages when attempting to log into their account or performing actions from the Cloud Control Panel. We apologize for the inconvenience and will share an update once we have more information.
May 22, 05:09 UTC
May 21, 2018
Resolved - Our engineering team has resolved the issue preventing some users from adding new credit cards from the control panel. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
May 21, 19:42 UTC
Monitoring - Our engineering team has implemented a fix to resolve issues that some users experienced when attempting to add new credit cards to the Cloud Control Panel. We are monitoring the situation and will post an update as soon as the issue is fully resolved.
May 21, 18:59 UTC
Investigating - Our engineering team is investigating reports of issues occurring when users attempt to add a new credit card in the billing settings page of the Cloud Control Panel. During this time, some users may be unable to input card information because the field where users supply their card number is not rendering. We apologize for the inconvenience and will share an update once we have more information.
May 21, 18:22 UTC
Resolved - Our engineering team has resolved the issue causing errors to occur when attempting to log into and use the Control Panel. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
May 21, 16:21 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue causing errors to occur when users attempt to log into and use the Cloud Control Panel and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
May 21, 15:34 UTC
Investigating - Our engineering team is investigating issues related to the Cloud Control Panel. During this time, users will receive error messages when attempting to log into your account or performing actions from the Cloud Control Panel. We apologize for the inconvenience and will share an update once we have more information.
May 21, 15:04 UTC
May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018
Resolved - Our engineering team has resolved the issue with reduced API availability for Spaces in our AMS3 region. With the blacklist implemented for the corrupted bucket index, functionality has returned to normal. If you continue to experience problems, please open a ticket with our support team. We apologize for the inconvenience.
May 18, 18:54 UTC
Monitoring - Our engineering team has identified a corrupted bucket index. To resolve the issue impacting API availability for Spaces in our AMS3 region, we have blacklisted the impacted index and are monitoring to ensure this mitigation effort is working as intended. Once confirmed, we will remove the corrupted index. Due to our data redundancy in Ceph, there should be no affect to user data. We will post an update as soon as the issue is fully resolved.
May 18, 17:53 UTC
Identified - Our engineering team has identified an issue with reduced API availability for Spaces in our AMS3 region. We are experiencing an issue with bucket indexes, and at this time, users attempting to create Spaces in this region may be unable to do so. We are actively working to resolve the issue and apologize for the inconvenience.
May 18, 17:30 UTC
Resolved - Our engineering team has resolved the issue with Spaces in our AMS3 region. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
May 18, 05:52 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with Spaces in our AMS3 region and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
May 18, 05:15 UTC
Update - Our API for Spaces in AMS3 is now fully responsive and all requests should be functional. We are still investigating a couple of Ceph OSDs that are still down, but we expect that getting them up will not impact customers. Two OSDs should not cause any risk of data loss or integrity in our infrastructure due to redundancy in Ceph. We apologize for the inconvenience and will share an update once we have more information.
May 18, 03:58 UTC
Update - Our API for Spaces in AMS3 is now fully responsive and all requests should be functional. We are still investigating a couple of infrastructure components that are still down, but we expect that getting them up will not impact customers. We apologize for the inconvenience and will share an update once we have more information.
May 18, 03:48 UTC
Investigating - Our engineering team is investigating an issue with Spaces in our AMS3 region. Our engineers understand the root cause and are working towards the fix now. During this time you may experience increased errors with requests to Spaces in that region. We apologize for the inconvenience and will share an update once we have more information.
May 18, 03:10 UTC
May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018
Resolved - Our engineering team has resolved the issue with the Cloud Control Panel. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
May 15, 20:29 UTC
Update - Our engineering team has resolved the issue with the Cloud Control Panel. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
May 15, 20:28 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with Control Panel and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
May 15, 19:55 UTC
Investigating - Our engineering team is investigating an issue with the Cloud Control Panel. During this time, you may not be able to view your configured monitoring alert thresholds within the Control Panel. We apologize for the inconvenience and will share an update once we have more information.
May 15, 19:40 UTC
Resolved - Our engineering team has resolved the issue with Spaces API availability in our NYC3 region. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
May 15, 16:09 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with Spaces API availability in our NYC3 region and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
May 15, 14:50 UTC
Investigating - Our engineering team is investigating an issue with degraded Spaces API availability in our NYC3 region. We apologize for the inconvenience and will share an update once we have more information.
May 15, 14:18 UTC
May 14, 2018
Resolved - Our engineering team has resolved the issue with increased error rates when connecting to Spaces in our NYC3 region. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
May 14, 17:18 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with increased error rates when connecting to Spaces in our NYC3 region. We are monitoring the situation and will post an update as soon as the issue is fully resolved.
May 14, 16:37 UTC
Investigating - Our engineering team is investigating an issue with Spaces in our NYC3 region. During this time you may experience errors when making requests to Spaces in this region when using the API or the Cloud Control Panel. We apologize for the inconvenience and will share an update once we have more information.
May 14, 16:19 UTC
Resolved - Our engineering team has resolved the issue with the Spaces API in our AMS3 region. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
May 14, 09:54 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with the Spaces API in our AMS3 region and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
May 14, 08:47 UTC
Identified - Our engineering team has identified the cause of the issue with the Spaces API errors in our AMS3 region and is actively working on a fix. We will post an update as soon as additional information is available.
May 14, 08:32 UTC
Investigating - Our engineering team is investigating an issue with Spaces API errors in our AMS3 region. We apologize for the inconvenience and will share an update once we have more information.
May 14, 08:04 UTC
May 13, 2018

No incidents reported.

May 12, 2018
Resolved - Our engineering team has resolved the issue with Droplets failing to provision in our SFO2 region. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
May 12, 15:28 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with Droplets failing to provision and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
May 12, 14:09 UTC
Investigating - Our engineering team is investigating an issue with Droplets failing to provision in our SFO2 region. During this time you may experience problems while creating a Droplet. We apologize for the inconvenience and will share an update once we have more information.
May 12, 12:59 UTC
Resolved - We have resolved the issue causing increased errors when accessing or managing files in NYC3 and AMS3 Spaces. If you continue to experience any issues, please open a ticket with our Support team.
May 12, 01:06 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with Spaces in NYC3 and AMS3 regions and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
May 11, 20:24 UTC
Update - Our engineering team continues to investigate intermittent issues with Spaces in our NYC3 and AMS3 regions. We apologize for the inconvenience and will share an update once we have more information.
May 11, 18:41 UTC
Investigating - Our engineering team is investigating intermittent issues with Spaces in our NYC3 and AMS3 regions. We apologize for the inconvenience and will share an update once we have more information.
May 11, 16:49 UTC
May 11, 2018
Resolved - Our engineering team has resolved the issue with reduced API availability for Spaces in our AMS3 region. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
May 11, 10:19 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with reduced API availability for Spaces in our AMS3 region and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
May 11, 09:35 UTC
Identified - Our engineering team has identified the cause of the issue with reduced API availability for Spaces in our AMS3 region and is actively working on a fix. We will post an update as soon as additional information is available.
May 11, 09:20 UTC
Investigating - Our engineering team is investigating an issue with reduced API availability for Spaces in our AMS3 region. We apologize for the inconvenience and will share an update once we have more information.
May 11, 09:11 UTC
May 10, 2018
Resolved - Our engineering team has resolved the issue with degraded Spaces availability in our NYC3 region. Spaces should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
May 10, 23:53 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with degraded Spaces Availability in our NYC3 region and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
May 10, 22:37 UTC
Resolved - Our engineering team has resolved the issue affecting Cloud control panel errors. If you still experience any issues, please open a ticket for our support team.
May 10, 16:11 UTC
Monitoring - We have implemented a fix for the errors when using the control panel and we are monitoring the results. We will share another update when the issue is fully resolved.
May 10, 15:45 UTC
Update - Our engineering team is continuing to investigate the issue with errors or slow page load times on the Cloud control panel. We will share additional updates as we have more information.
May 10, 15:39 UTC
Investigating - We are investigating reports of errors loading the Cloud control panel. During this time, users may encounter errors when trying to log in or when using the control panel if already logged in.
May 10, 14:24 UTC
Resolved - We have resolved the issue causing increased errors when accessing or managing files in AMS3 Spaces. If you still experience any issues, please open a ticket for our Support team.
May 10, 13:04 UTC
Monitoring - We have implemented a fix for increased error rates affecting Spaces in AMS3 and are monitoring the results. During this issue, users may have seen errors when retrieving files from their Space or using the API to manage their files.
May 10, 12:29 UTC