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Status History
Sep 05 2015
Sep 04 2015
Sep 03 2015 05:33 UTC AMS2 Event Processing

Event Processing Delay

We have isolated the issue causing event processing delays and the maintenance should be proceeding as normal. We will continue to monitor events. If you're still experiencing delays we ask that you please open a support ticket.

History

Our engineering team is actively investigating event processing delays for a few edge case hyper-visors that were part of the maintenance in AMS2 tonight. During this time you may there might be a slightly longer downtime than the 2-5 minute window that was originally anticipated. We apologize for any inconvenience that this causes for you and we are working to resolve this as quickly as possible.

investigating 2015-09-03 05:33:40 UTC

We have isolated the issue causing event processing delays and the maintenance should be proceeding as normal. We will continue to monitor events. If you're still experiencing delays we ask that you please open a support ticket.

resolved 2015-09-03 06:07:34 UTC
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Sep 02 2015
Sep 01 2015 08:59 UTC AMS3 Networking

AMS3 Network Connectivity

At this time network connectivity has been resolved by our networking team. We appreciate your patience as we worked through this and apologize for any issues this may have cause for you. If you continue to experience any issues please open a support ticket.

History

Our networking team is investigating reports of network connectivity issues affecting the AMS3 region. During this time you may experience slow, or no connection to your droplets, or packet loss. We will provide an update soon.

investigating 2015-09-01 08:59:30 UTC

At this time network connectivity has been resolved by our networking team, and we are continuing to monitor the situation. We appreciate your patience as we worked through this and apologize for any issues this may have cause for you. If you continue to experience any issues please open a support ticket.

monitoring 2015-09-01 09:30:15 UTC

At this time network connectivity has been resolved by our networking team. We appreciate your patience as we worked through this and apologize for any issues this may have cause for you. If you continue to experience any issues please open a support ticket.

resolved 2015-09-01 09:41:38 UTC
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Sep 01 2015 02:48 UTC NYC2 AMS1 SFO1 AMS2 NYC1 SGP1 LON1 NYC3 AMS3 FRA1 Event Processing

Event Processing Delay

The issue causing delays in event processing has been fully resolved at this time. We apologize for any issues that this may have caused. If you're still experiencing delays at this time please open a support ticket.

History

Our engineering team is actively investigating event processing delays. During this time you may experience slower than normal events such as creates, destroys and power events. We apologize for any inconvenience that this causes for you.

investigating 2015-09-01 02:48:17 UTC

We have isolated the issue causing event processing delays and events should be proceeding as normal. We will continue to monitor events. If you're still experiencing delays we ask that you please open a support ticket.

monitoring 2015-09-01 03:31:02 UTC

The issue causing delays in event processing has been fully resolved at this time. We apologize for any issues that this may have caused. If you're still experiencing delays at this time please open a support ticket.

resolved 2015-09-01 07:56:29 UTC
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Aug 31 2015
Aug 30 2015 21:48 UTC NYC3 Event Processing

Event Processing Delay

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

History

Our engineering team is actively investigating event processing delays. During this time you may experience slower than normal events such as creates, destroys and power events. We apologize for any inconvenience that this causes for you.

investigating 2015-08-30 21:48:16 UTC

We have isolated the issue causing event processing delays and events should be proceeding as normal. We will continue to monitor events. If you're still experiencing delays we ask that you please open a support ticket.

monitoring 2015-08-30 22:33:40 UTC

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

resolved 2015-08-30 22:55:30 UTC
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Aug 29 2015
Aug 28 2015 01:42 UTC NYC3 Networking

NYC3 Network Maintenance

We have successfully completed the maintenance in NYC3. All systems are back to normal.

History

The DigitalOcean network team has identified an issue with firmware running on a number of network switches within NYC3. This issue is causing intermittent loss of connectivity to customer droplets.

While the issue has been confirmed only in a subset of racks, we will be upgrading all switches running the affected firmware in NYC3. This maintenance will result in approximately ten minutes of downtime per rack at some point within the maintenance window as individual switches are upgraded.

Maintenance window:
2015-08-27 22:00 EDT - 2015-08-28 02:00 EDT
2015-08-28 02:00 UTC - 2015-08-28 06:00 UTC

We apologize for the inconvenience and appreciate your patience as we work to improve the reliability of our network.

maintenance 2015-08-28 01:42:04 UTC

We have successfully completed the maintenance in NYC3. All systems are back to normal.

resolved 2015-08-28 03:13:42 UTC
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Aug 27 2015
Aug 26 2015
Aug 25 2015 16:25 UTC NYC3 Event Processing

Event Processing Delay

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

History

Our engineering team is actively investigating event processing delays. During this time you may experience slower than normal events such as creates, destroys and power events. We apologize for any inconvenience that this causes for you.

investigating 2015-08-25 16:25:29 UTC

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

resolved 2015-08-25 18:00:13 UTC
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Aug 24 2015 15:53 UTC NYC3 Event Processing

Event Processing Delay

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

History

Our engineering team is actively investigating event processing delays in our NYC3 datacenter. During this time you may experience slower than normal events such as creates, destroys and power events. We apologize for any inconvenience that this causes for you.

investigating 2015-08-24 15:53:15 UTC

Our engineering team has isolated the issue causing delays in event processing and they are actively working to resolve it. We're sorry for the issue and will provide an update shortly.

issue 2015-08-24 17:04:08 UTC

We have isolated the issue causing event processing delays and new events should be proceeding as normal. We will continue to monitor events, and older events may still take a little while longer to process. If you're still experiencing delays we ask that you please open a support ticket.

monitoring 2015-08-24 21:47:48 UTC

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

resolved 2015-08-24 22:10:30 UTC
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Aug 23 2015
Aug 22 2015
Aug 21 2015
Aug 20 2015 16:25 UTC NYC2 AMS1 SFO1 AMS2 NYC1 SGP1 LON1 NYC3 AMS3 FRA1 Event Processing

Event Processing Delay

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

History

Our engineering team is actively investigating event processing delays. During this time you may experience slower than normal events such as creates, destroys and power events. We apologize for any inconvenience that this causes for you.

investigating 2015-08-20 16:25:41 UTC

Our engineering team has isolated the issue causing delays in event processing and they are actively working to resolve it. We're sorry for the issue and will provide an update shortly.

issue 2015-08-20 16:34:58 UTC

Our engineering team has resolved the issue causing delays in event processing at this time. New events should be processing fine, while older events that are still processing should finish shortly. We're sorry for the issue and we will provide another update shortly.

update 2015-08-20 16:58:13 UTC

We have isolated the issue causing event processing delays and events should be proceeding as normal. We will continue to monitor events. If you're still experiencing delays we ask that you please open a support ticket.

monitoring 2015-08-20 17:44:01 UTC

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

resolved 2015-08-20 18:07:57 UTC
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Aug 19 2015 05:23 UTC NYC3 Networking Droplets Event Processing

NYC3 - Network Connectivity

At this time all latency has been resolved by our networking team. We appreciate your patience as we worked through this and apologize for any issues this may have cause for you. If you continue to experience any issues please open a support ticket.

History

Our engineering team is investigating reports of network connectivity issues. During this time you may experience slow, or no connection to your droplets. We will provide an update soon.

investigating 2015-08-19 05:23:58 UTC

At this time all latency has been resolved by our networking team. We appreciate your patience as we worked through this and apologize for any issues this may have cause for you. If you continue to experience any issues please open a support ticket.

resolved 2015-08-19 05:33:16 UTC
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Aug 18 2015
Aug 17 2015
Aug 16 2015
Aug 15 2015
Aug 14 2015
Aug 13 2015 14:42 UTC Cloud Control Panel Community API

Cloud Control Panel, Community, API & Support Ticket System Unavailable

At this time, all services are be back to normal. If you have any questions, please open up a support ticket and our team will be happy to help.

History

Our engineering team is actively investigating connectivity issues to our cloud platform, support system, community page and API. We apologize for any inconvenience that this causes for you.

investigating 2015-08-13 14:42:54 UTC

At this time, all services should be returning to normal. We are continuing to monitor the situation for any changes. If you have any questions, please open up a support ticket and our team will be happy to help.

monitoring 2015-08-13 15:13:13 UTC

At this time, all services are be back to normal. If you have any questions, please open up a support ticket and our team will be happy to help.

resolved 2015-08-13 15:25:31 UTC
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Aug 12 2015 11:21 UTC Event Processing

Event Processing Delay

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

History

Our engineering team is actively investigating event processing delays. During this time you may experience slower than normal events such as creates, destroys and power events. We apologize for any inconvenience that this causes for you.

investigating 2015-08-12 11:21:29 UTC

We have isolated the issue causing event processing delays and events should be proceeding as normal. We will continue to monitor events. If you're still experiencing delays we ask that you please open a support ticket.

monitoring 2015-08-12 12:18:18 UTC

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

resolved 2015-08-12 12:39:00 UTC
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Aug 11 2015 21:20 UTC NYC3 Networking

Network Connectivity on New Droplets in NYC3

At this time we are confident the issue will not recur, if you require any assistance or see any issues, please open a support ticket.

History

Our engineering team is investigating reports of network connectivity issues on newly-created droplets in NYC3. During this time you may experience no connection to your newly-created droplets. This does not affect existing droplets. We will provide an update soon.

investigating 2015-08-11 21:20:44 UTC

At this time, new droplets created in NYC3 should now have connectivity. If this issue is still affecting you, please open up a support ticket and our team will be happy to help.

monitoring 2015-08-11 21:58:34 UTC

At this time we are confident the issue will not recur, if you require any assistance or see any issues, please open a support ticket.

resolved 2015-08-12 03:48:42 UTC
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Aug 10 2015
Aug 09 2015
Aug 08 2015
Aug 07 2015
Aug 06 2015 07:12 UTC NYC2 Networking

Network Connectivity NYC2

At this time network connectivity has been resolved by our networking team. We appreciate your patience as we worked through this and apologize for any issues this may have caused for you. If you continue to experience any issues please open a support ticket.

History

Our engineering team is investigating a handful of reports regarding network connectivity issues in the NYC2 region. During this time you may experience slow, or no connection to your droplets. We will provide an update soon.

investigating 2015-08-06 07:12:45 UTC

At this time network connectivity has been resolved by our networking team. We appreciate your patience as we worked through this and apologize for any issues this may have caused for you. If you continue to experience any issues please open a support ticket.

resolved 2015-08-06 08:33:33 UTC
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