All Systems Operational
Regions Operational
Global Operational
AMS2 Operational
AMS3 Operational
BLR1 Operational
FRA1 Operational
LON1 Operational
NYC1 Operational
NYC2 Operational
NYC3 Operational
SFO1 Operational
SFO2 Operational
SFO3 Operational
SGP1 Operational
TOR1 Operational
Services Operational
API Operational
App Platform Operational
Billing Operational
Block Storage Operational
Cloud Control Panel Operational
Cloud Firewall Operational
Community Operational
Container Registry Operational
DNS Operational
Droplets Operational
Event Processing Operational
Floating IP Operational
Kubernetes Operational
Load Balancers Operational
Managed Databases Operational
Monitoring Operational
Networking Operational
Spaces Operational
Support Center Operational
Spaces CDN Operational
VPC Operational
WWW Operational
Functions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 14, 2022

No incidents reported today.

Aug 13, 2022

No incidents reported.

Aug 12, 2022
Resolved - Our Engineering team has completed work to identify remaining emails impacted by this incident. At this time, there remains a small subset of emails not being delivered to users, including some billing emails like finalized invoices and billing threshold alerts, App Platform alerts, and DBaaS alerts. Multiple teams are working together to ensure that these emails are able to be sent out correctly and that work will continue.

At this time, we are going to resolve the incident due to critical email functionality being restored. If you have any concerns about the remaining emails impacted, or any questions about this incident, please open a support ticket from within your account.

Thank you for your patience throughout this process and we apologize for the extended disruption.

Aug 12, 01:34 UTC
Update - Our Engineering team has deployed another fix for an additional subset of emails. Users are now able to receive the following in addition to our previous updates:

- Droplet root password resets
- Let's Encrypt certificate creations and renewals
- Monitoring alerts for resource utilization
- Payment and credit notifications
- New Droplet creation notifications
- Maintenance notices for Droplets and Droplet-based products
- Broader maintenance notices like region-wide networking maintenance

Our team continues working to restore full functionality. At this time, we're identifying additional emails that are not flowing correctly and working to restore other billing emails, like completed invoices. We'll continue to provide updates as this work progresses. Thank you.

Aug 11, 17:39 UTC
Update - Our Engineering team has deployed another fix for an additional subset of emails. Users are now able to receive the following in addition to our previous updates:

- Team owner changes/additions
- Team secure sign-in emails
- All 2FA emails (notifications of enabling, disabling, and backup code reminders)

Our team continues working to restore full functionality, including Droplet root password reset emails and billing notifications. We'll continue to provide updates as this work progresses. Thank you.

Aug 10, 15:44 UTC
Update - Our Engineering team has deployed and verified the fix. Users are now able to receive the following in addition to our previous update:

- Team member invitations
- New team creation notifications

Our team will continue work to restore full functionality of email notifications and we will provide an update before 16:00 UTC August 10.

If you submitted a support ticket to regain access to your account or help with inviting team members as a result of this incident and are now able to access your account/add team members, we ask that you utilize the "Close Ticket" functionality on https://cloudsupport.digitalocean.com/. Our Support team is working as quickly as possible to address all account access queries. Thank you.

Aug 10, 02:38 UTC
Update - Our Engineering team has deployed and verified the fix. Users are now able to receive:

- Account password resets
- One-time device verification codes
- New user verifications when signing up at cloud.digitalocean.com

Our team is now working to deploy a fix for team-related emails such as team member invitations. We will post an update once that fix has been deployed and verified.

If you submitted a support ticket to regain access to your account as a result of this incident and are now able to access your account, we ask that you utilize the "Close Ticket" functionality on https://cloudsupport.digitalocean.com/. Our Support team is working as quickly as possible to address all account access queries.

Aug 10, 02:11 UTC
Update - Our Engineering team has taken action to restore email functionality and is currently implementing a fix to allow a subset of email notifications to be sent correctly. This will include account password resets, one-time verification codes, and new user sign up confirmations to be sent.

We will post another update once the fix has been deployed and verified. Thank you for your patience thus far.

Aug 10, 00:38 UTC
Update - Our Engineering team is continuing work to restore email functionality, but we do not have any additional updates at this time. Users continue to be unable to receive a variety of email notifications.

As soon as we have further information, we will provide an update. Thank you.

Aug 9, 13:43 UTC
Identified - Our Engineering team has identified the cause of the issue and is working to restore full email functionality.

At this time, we have confirmed the following emails are impacted:
- Account password resets
- One-time device verification codes
- New user verifications (users may still sign up using Google or GitHub)
- Team invitations
- Droplet root password resets
- User credit grants
- Payment notifications
- Let's Encrypt certificate creations and renewals

We realize how impacting this is and our Support team is working to address login issues. If users need to reset Droplet passwords, we ask they do so via the Recovery Console. If you are having trouble accessing your cloud.digitalocean.com account, please open a ticket via https://www.digitalocean.com/support/contact

We expect to provide another update around 13:00 UTC. We apologize for the trouble and thank you for your patience.

Aug 9, 02:44 UTC
Investigating - Our Engineering team is investigating an issue related to email notifications for DigitalOcean accounts not being sent. At this time, users will not be able to receive emails for account password resets, team invites, one-time verification codes, and other transactional email.

Users will also be unable to sign up for new cloud.digitalocean.com accounts using an email address at this time, but can sign up using Google or GitHub authentication.

We are working to determine what other email notices are impacted and will post an update with further information as soon as possible.

If you are unable to sign into your DigitalOcean account and need urgent access, please open a ticket with our Support team to assist you in doing so.

Aug 8, 20:53 UTC
Aug 11, 2022
Resolved - Our Engineering team has observed mitigated impact for this issue, due to actions taken upstream. Users should no longer experience any network latency/packet loss on Droplets and Droplet-based services from SGP to the EU region. App Platform health checks should now pass as expected.

We apologize for the inconvenience. If you're still experiencing any issues, please open a support ticket.

Aug 11, 15:15 UTC
Investigating - Our Engineering team is aware of an upstream issue impacting network connectivity from SGP to the EU region. During this time, users may experience network latency/packet loss on Droplets and Droplet-based services from SGP to the EU region.

We are also seeing App Platform health checks fail as a result of this issue.

Our Engineering team is investigating any possible mitigations to work around this upstream issue. We will provide an update as soon as further information is available.

Aug 11, 14:26 UTC
Aug 10, 2022
Completed - The scheduled maintenance has been completed. If you have any questions or concerns regarding this maintenance, please send us a ticket from your Cloud support page.
Aug 10, 06:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 04:00 UTC
Scheduled - Start: 2022-08-10 04:00 UTC
End: 2022-08-10 08:00 UTC

During the above window, we will be performing maintenance in our TOR1 region as part of network upgrades.

Expected Impact:

During this period, inbound and outbound traffic between TOR1 and the rest of the DO network may experience a couple of brief (5-10 second) interruptions as traffic is isolated from each TOR1 core switch prior to being upgraded. We will endeavor to keep any such impact to a minimum.

If you have any questions or concerns regarding this maintenance, please send us a ticket from your Cloud support page.

Aug 10, 03:59 UTC
Aug 9, 2022
Resolved - Our engineering team detected an issue causing intermittent Droplet creation errors in the FRA1 region starting at 2022-08-08 20:20 UTC. During this time, users may have seen errors creating Droplets, Load Balancers, Databases, or Kubernetes clusters. We investigated and deployed a fix at 2022-08-09 01:26 UTC and are now monitoring the issue. If you continue to see issues please open a ticket with our support team.
Aug 9, 02:39 UTC
Monitoring - Our engineering team detected an issue causing intermittent Droplet creation errors in the FRA1 region starting at 2022-08-08 20:20 UTC. During this time, users may have seen errors creating Droplets, Load Balancers, Databases, or Kubernetes clusters. We investigated and deployed a fix at 2022-08-09 01:26 UTC and are now monitoring the issue. If you continue to see issues please open a ticket with our support team.
Aug 9, 02:00 UTC
Aug 8, 2022
Resolved - Our engineering team has confirmed full resolution of this issue. At this time, all users should be able to deploy new Functions without issue. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Aug 8, 21:51 UTC
Monitoring - Beginning 20:00 UTC, our Engineering team identified an issue impacting deploying new Functions in our AMS3 region. Existing users and Functions were unaffected. A fix has been deployed and our team is now monitoring the situation. At this time, all users should be able to deploy new Functions without issue.

We will post an update once we confirm full resolution of this issue.

Aug 8, 21:00 UTC
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.