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All Systems Operational
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Global
Operational
AMS2
Operational
AMS3
Operational
BLR1
Operational
FRA1
Operational
LON1
Operational
NYC1
Operational
NYC2
Operational
NYC3
Operational
SFO1
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SFO2
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Past Incidents
Nov 14, 2019
No incidents reported today.
Nov 13, 2019
No incidents reported.
Nov 12, 2019
No incidents reported.
Nov 11, 2019
Resolved -
Our Engineering team has resolved the issue with Block Storage in our FRA1 region, and services should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Nov 11, 17:10 UTC
Nov 11, 17:10 UTC
Monitoring -
Our engineering team has implemented a fix to resolve the issue with Block Storage in our FRA1 region and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Nov 11, 04:50 UTC
Nov 11, 04:50 UTC
Investigating -
Our engineering team is investigating an issue with Block Storage in our FRA1 region. During this time you may experience lower than expected Block Storage performance. We apologize for the inconvenience and will share an update once we have more information.
Nov 11, 03:51 UTC
Nov 11, 03:51 UTC
Nov 10, 2019
No incidents reported.
Nov 9, 2019
No incidents reported.
Nov 8, 2019
No incidents reported.
Nov 7, 2019
Resolved -
Our Engineering team has resolved the issue impacting the public API for Droplets, Managed Load Balancers, Managed Databases, and Managed Kubernetes, and operations for these services should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Nov 7, 23:57 UTC
Nov 7, 23:57 UTC
Monitoring -
Our Engineering team observed latency and timeouts for operations on the public API for Droplets, and latency or temporary failure for management requests to Managed Load Balancers, Managed Databases and Managed Kubernetes. Our team has implemented a fix to resolve these issues and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Nov 7, 23:12 UTC
Nov 7, 23:12 UTC
Resolved -
The backfill process has completed for users who have recently signed up and the issue is now fully resolved. Ticket creation and submission should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Nov 7, 19:31 UTC
Nov 7, 19:31 UTC
Monitoring -
Our engineering team has identified the cause of the issue with the support portal, and has implemented a fix to resolve the issue. At this time, actions are currently processing to allow users who have recently signed up to correctly submit support tickets. Our team anticipates this process to execute for about the next hour.
We will post an update once the process has completed.
If you experience any issues during this time, please submit a ticket via our contact form: https://www.digitalocean.com/company/contact/#support
Nov 7, 18:19 UTC
We will post an update once the process has completed.
If you experience any issues during this time, please submit a ticket via our contact form: https://www.digitalocean.com/company/contact/#support
Nov 7, 18:19 UTC
Investigating -
Our engineering team is investigating an issue with support ticket routing, and our support portal. At this time, users who have recently signed up with DigitalOcean may experience an error when attempting to access the support portal or submit tickets at https://cloudsupport.digitalocean.com/s/. Existing users should not be affected, and may continue to use the support portal normally.
To work around any issues with the support portal, users may submit tickets via our contact form here: https://www.digitalocean.com/company/contact/#support
We apologize for the inconvenience and will share an update once we have more information.
Nov 7, 18:04 UTC
To work around any issues with the support portal, users may submit tickets via our contact form here: https://www.digitalocean.com/company/contact/#support
We apologize for the inconvenience and will share an update once we have more information.
Nov 7, 18:04 UTC
Resolved -
Our engineering team has resolved the issue with the Support Portal. Logins to the Support Portal from within our Cloud Control Panel should be successful, and submitting and viewing tickets should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Nov 7, 00:31 UTC
Nov 7, 00:31 UTC
Monitoring -
Our engineering team has implemented a fix to resolve the issue with the Support Portal and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Nov 7, 00:00 UTC
Nov 7, 00:00 UTC
Identified -
Our engineering team has identified the cause of the issue with the Support Portal, and a fix is actively being worked on. We will post an update as soon as possible.
Nov 6, 20:29 UTC
Nov 6, 20:29 UTC
Investigating -
Our engineering team is investigating an issue with the Support Portal. During this time, the Support Portal from within our Cloud Control Panel may be unavailable for users to log in, submit, or view tickets.
In the meantime, we ask that users utilize our contact form here: https://www.digitalocean.com/company/contact/#support
We apologize for the inconvenience and will share an update once we have more information.
Nov 6, 19:50 UTC
In the meantime, we ask that users utilize our contact form here: https://www.digitalocean.com/company/contact/#support
We apologize for the inconvenience and will share an update once we have more information.
Nov 6, 19:50 UTC
Nov 6, 2019
Resolved -
Our engineering team has resolved the issue with creating Managed Databases via our API/doctl. Please open a ticket with our Support team if you experience any further problems. We apologize for any inconvenience, and appreciate your patience throughout this process.
Nov 6, 20:21 UTC
Nov 6, 20:21 UTC
Monitoring -
Our engineering team has implemented a fix to resolve the issue with creating Managed Databases and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Nov 6, 19:51 UTC
Nov 6, 19:51 UTC
Identified -
Our engineering team has identified the cause of the issue with creating Managed Databases via our API/doctl, and is actively working on a fix. We will post an update as soon as possible.
Nov 6, 19:36 UTC
Nov 6, 19:36 UTC
Investigating -
Our engineering team is investigating an issue with creating Managed Databases. During this time, you may experience issues when trying to create a Managed Database cluster via our API or by using doctl. We apologize for the inconvenience and will share an update once we have more information.
Nov 6, 19:11 UTC
Nov 6, 19:11 UTC
Nov 5, 2019
Resolved -
Our engineering team has resolved the issue with email deliverability to the support team. The support system should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Nov 5, 04:43 UTC
Nov 5, 04:43 UTC
Monitoring -
Our engineering team has implemented a fix to resolve the issue with email deliverability to the support team and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Nov 5, 04:15 UTC
Nov 5, 04:15 UTC
Investigating -
Our engineering team is investigating an issue with emails sent to our Support team not being properly received. If you have emailed our Support team we may not have received your email. The primary method of reaching our Support team is through the Support Portal, which can be accessed by logging in to https://cloudsupport.digitalocean.com/ . We apologize for the inconvenience and will share an update once we have more information.
Nov 5, 03:42 UTC
Nov 5, 03:42 UTC
Nov 4, 2019
No incidents reported.
Nov 3, 2019
No incidents reported.
Nov 2, 2019
Resolved -
Our Engineering team has resolved the issue issue affecting Private Networking in our AMS2 region. Please open a ticket with our Support team if you experience any further problems. We apologize for any inconvenience, and appreciate your patience throughout this process.
Nov 2, 13:17 UTC
Nov 2, 13:17 UTC
Identified -
Our Engineering team has identified the cause of the issue with Private Networking in our AMS2 region and is actively working on a fix. We will post an update as soon as additional information is available.
Nov 2, 09:47 UTC
Nov 2, 09:47 UTC
Investigating -
Our Engineering team is investigating an issue with Private Networking in our AMS2 region. During this time you may experience interruption of Private Networking for certain Droplets. We apologize for the inconvenience and will share an update once we have more information.
Nov 2, 08:34 UTC
Nov 2, 08:34 UTC
Nov 1, 2019
Resolved -
Our engineering team has resolved the issue with Droplet listings via the API. All systems should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Nov 1, 23:12 UTC
Nov 1, 23:12 UTC
Monitoring -
Our engineering team has implemented a fix to resolve the issue with Droplet listings via the API and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Nov 1, 22:22 UTC
Nov 1, 22:22 UTC
Investigating -
Our Engineering team is investigating an issue with Droplet listings via the API. During this time, you may experience difficulties in accessing and listing Droplets via the API. We apologize for the inconvenience and will share an update once we have more information.
Nov 1, 19:30 UTC
Nov 1, 19:30 UTC
Resolved -
Our Engineering team has resolved the issues impacting Droplet create events and Event Processing in all regions, and all services should now be operating normally. Please contact support if you encounter any further problems. Thank you for your patience and understanding throughout this process.
Nov 1, 18:33 UTC
Nov 1, 18:33 UTC
Update -
Investigations by our Engineering team into issues with Droplet create events and Event Processing are ongoing at this time. We will continue to monitor the situation closely, and your patience is greatly appreciated during this time. We will share an update once more information is available.
Nov 1, 16:29 UTC
Nov 1, 16:29 UTC
Investigating -
Our Engineering team is investigating an issue with Droplet create events and Event Processing in all regions. During this time, you may experience difficulties in creating, accessing and listing Droplets via the Cloud panel or API. We apologize for the inconvenience and will share an update once we have more information.
Nov 1, 14:21 UTC
Nov 1, 14:21 UTC
Resolved -
Our Engineering team has resolved the issue affecting new Droplets creates from custom images. New Droplets based on custom images should now create successfully. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Nov 1, 02:13 UTC
Nov 1, 02:13 UTC
Monitoring -
Our Engineering team has implemented a fix to resolve the issue affecting Droplets created from custom images, and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Nov 1, 00:06 UTC
Nov 1, 00:06 UTC
Identified -
Our Engineering team has identified the cause of the issue affecting Droplet creates based on custom images and is actively working on a fix. We will post an update as soon as additional information is available.
Oct 31, 18:21 UTC
Oct 31, 18:21 UTC
Investigating -
Our Engineering team is currently investigating an issue affecting Droplet creates based on custom images. During this time, users may experience issues creating droplets from custom images uploaded to the Cloud panel. We apologize for the inconvenience and will share an update once we have more information.
Oct 31, 16:21 UTC
Oct 31, 16:21 UTC