The failover process is complete and teams have verified services are running as expected. During the failover, we did observe a small amount of failed requests for the services indicated, but overall impact was very minimal. We aren't expecting any further customer impact.
Our team is now performing the final actions in this maintenance and we're continuing to monitor.
Posted Aug 31, 2023 - 18:25 UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 31, 2023 - 18:00 UTC
Start Time: 18:00 UTC End Time: 19:00 UTC
During this time, our Engineering Team will be performing maintenance to failover an internal service from one cluster to another.
This maintenance was previously scheduled to be completed in the near future and our team has done extensive planning and testing to ensure a smooth failover. Due to the recent incident with MongoDB creation for new clusters, this maintenance has become urgent and we are moving it forward to today.
Existing infrastructure will continue running without issue. However, there are dependencies on multiple services: during the failover, there may be customer impacts with associated services including:
Droplet creates with a root password Droplet root password resets MongoDB cluster creates Let’sEncrypt certificate creation (for Load Balancers and Spaces) LoadBalancer creation with certificates Spaces key creation Marketplace (Add-Ons) will be unavailable for both vendors and users App Platform builds and deploys may see latency Users will be unable to fetch CSV invoices Bulk actions in the Spaces UI
Multiple teams will be engaged to keep downtime to a minimum and mitigate any impact that does occur. We apologize for the short notice and will post further updates if we experience any unexpected issues, as well as progress updates.
If you have any questions or concerns, please reach out to the Support team from within your account.
Posted Aug 31, 2023 - 16:51 UTC
This scheduled maintenance affected: API, Cloud Control Panel and Event Processing (Global).