Support Contact Form
Incident
Report for DigitalOcean
Resolved
Our Engineering team has implemented a fix for the issue that was preventing tickets submitted via the Support Contact Form from reaching our Support team. The form is now working as expected, and all new submissions are being properly routed to our Support team.
Additionally, previously submitted tickets that were impacted by this issue have been successfully routed to our Support Team. The team will address them as soon as possible.
We apologize for any inconvenience caused and appreciate your patience while we worked to resolve this issue.
Additionally, previously submitted tickets that were impacted by this issue have been successfully routed to our Support Team. The team will address them as soon as possible.
We apologize for any inconvenience caused and appreciate your patience while we worked to resolve this issue.
Identified
Our Engineering team has identified the root cause of the issue with submissions from our Support Contact Form and backlogged submissions are now flowing into our Support queues to be addressed.
Our Support team is now working to address the backlog of submissions as quickly as possible.
Our Support team is now working to address the backlog of submissions as quickly as possible.
Investigating
As of 9:23 UTC, our Engineering team is currently investigating an issue with our Support Contact Form, which users use when they are unable to log into their accounts to submit support tickets, located here: https://www.digitalocean.com/company/contact/support
At this time, users are still able to submit the form, but the submissions are not being received by our Support Team.
We have confirmed the submissions were received by our systems and we're working to get these submissions over to our Support Team, as well as remediate the issue.
If you are able to log into your account, please submit any Support tickets via https://cloudsupport.digitalocean.com/s/ rather than the contact form.
We will post another update as soon as we have further information. In the meantime, we appreciate your patience as we work through this.
At this time, users are still able to submit the form, but the submissions are not being received by our Support Team.
We have confirmed the submissions were received by our systems and we're working to get these submissions over to our Support Team, as well as remediate the issue.
If you are able to log into your account, please submit any Support tickets via https://cloudsupport.digitalocean.com/s/ rather than the contact form.
We will post another update as soon as we have further information. In the meantime, we appreciate your patience as we work through this.
This incident affected: Support Center.