Account access and Payment

Incident Report for DigitalOcean

Resolved

Our Engineering team has resolved the issue with payments failure using PayNow. Users should not see any issues with making payments via PayNow and logging into the accounts on our platform. Services should now be operating normally.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

Posted Jan 15, 2026 - 09:18 UTC

Investigating

Our engineering team is investigating an issue with the suspended user's accounts being unable to access the accounts. During this time users may have experience issues signing in or accessing accounts and the failure in the payments. We apologize for the inconvenience and will share an update once we have more information.

Posted Jan 15, 2026 - 07:16 UTC

This incident affected: Event Processing (Global) and Billing, Cloud Control Panel.

DigitalOcean Services Status

Account access and Payment

Resolved

Investigating