Update
Our Engineering team continues to work with our vendor in order to resolve the issue with users accessing the Support Portal. The issue has been escalated and we are awaiting feedback.
As a reminder, if users need to reach out, they can utilize the form here as a workaround:
https://www.digitalocean.com/company/contact/support
Thank you for your patience. We will post an update as soon as further information becomes available.
As a reminder, if users need to reach out, they can utilize the form here as a workaround:
https://www.digitalocean.com/company/contact/support
Thank you for your patience. We will post an update as soon as further information becomes available.
Investigating
Our Engineering team has observed issues with our Support Portal. During brief, recurring outages, users are unable to access the Support Portal at https://cloudsupport.digitalocean.com/. We are aware of these events and our engineers are working with our vendor to resolve this.
As this issue is intermittent, we expect users will be able to log support tickets normally. However, during any periods of unavailability, as a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support
Thank you for your patience. We will post an update as soon as further information becomes available.
As this issue is intermittent, we expect users will be able to log support tickets normally. However, during any periods of unavailability, as a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support
Thank you for your patience. We will post an update as soon as further information becomes available.
This incident affects: Support Center.