Recovery Console Accessibility
Incident
Report for DigitalOcean
Resolved
From 18:57 UTC to 22:05 UTC, customers may have experienced issues accessing the Recovery Console due to a service interruption. During this time, Droplet functionality remained unaffected, and customers were still able to use the Recovery ISO option via SSH.
Our Engineering team has confirmed that the issue is now fully resolved, and Recovery Console access has been fully restored and is operating normally.
If you continue to experience any difficulties, please open a ticket with our Support team. We apologize for the inconvenience caused.
Our Engineering team has confirmed that the issue is now fully resolved, and Recovery Console access has been fully restored and is operating normally.
If you continue to experience any difficulties, please open a ticket with our Support team. We apologize for the inconvenience caused.
Monitoring
Our Engineering team has deployed a fix to resolve the issue causing the Recovery Console to be unavailable.
We are currently monitoring the situation to ensure access is fully restored and stable. Please note that Droplet functionality was not impacted by this issue.
We will post another update once we confirm the issue is fully resolved.
We are currently monitoring the situation to ensure access is fully restored and stable. Please note that Droplet functionality was not impacted by this issue.
We will post another update once we confirm the issue is fully resolved.
Investigating
Our Engineering team is actively investigating an issue causing the Recovery Console to be unavailable.
Droplet functionality is not impacted. If customers need recovery iso, they can still select the "Boot from Recovery ISO" option in the recovery tab as seen in the guide here https://docs.digitalocean.com/products/droplets/how-to/recovery/recovery-iso/ but will need to use SSH to access their droplets.
We apologize for the inconvenience and will share an update once we have more information.
Droplet functionality is not impacted. If customers need recovery iso, they can still select the "Boot from Recovery ISO" option in the recovery tab as seen in the guide here https://docs.digitalocean.com/products/droplets/how-to/recovery/recovery-iso/ but will need to use SSH to access their droplets.
We apologize for the inconvenience and will share an update once we have more information.
This incident affected: Droplets (Global).