Multiple services down and API availability
Incident
Report for DigitalOcean
Resolved
Our Engineering team has confirmed the full resolution of the issue impacting the Cloud Control Panel, API, and multiple services.
From 05:05 - 08:40 UTC, users may have encountered errors with the Cloud Control Panel and public API while attempting to create new user registrations, or while making payments. Users also may have experienced issues with processing Droplet and Managed Kubernetes cluster creations along with Droplet-based events and experienced latencies while accessing our Cloud Control Panel along with the DigitalOcean Container Registry. Our Upstream provider and the Engineering team closely worked together to resolve the issues.
The impact has been completely subsided and users should no longer see any issues with the impacted services.
If you continue to experience problems, please open a ticket with our support team from your Cloud Control Panel. Thank you for your patience and we apologize for any inconvenience.
From 05:05 - 08:40 UTC, users may have encountered errors with the Cloud Control Panel and public API while attempting to create new user registrations, or while making payments. Users also may have experienced issues with processing Droplet and Managed Kubernetes cluster creations along with Droplet-based events and experienced latencies while accessing our Cloud Control Panel along with the DigitalOcean Container Registry. Our Upstream provider and the Engineering team closely worked together to resolve the issues.
The impact has been completely subsided and users should no longer see any issues with the impacted services.
If you continue to experience problems, please open a ticket with our support team from your Cloud Control Panel. Thank you for your patience and we apologize for any inconvenience.
Monitoring
Our Engineering team confirmed that the issue with upstream providers has been fixed. The Cloud Control Panel and API are working fine and we will continue to monitor the situation closely.
We apologize for the inconvenience caused and we will post an update as soon as the issue is fully resolved
We apologize for the inconvenience caused and we will post an update as soon as the issue is fully resolved
Update
Our Engineering team has identified the cause of issues impacting the Cloud Control Panel and API. At this time, it appears that there is an issue with upstream providers and we are working together to get it fixed.
During this time, users may face issues trying to use the public API and attempting to create new user registrations, or while making payments. Users may also experience issues with processing Droplet and Kubernetes cluster creations along with Droplet-based events and experience latencies while accessing our Cloud control panel. We also found that the DigitalOcean Container Registry is impacted due to the same.
We apologize for the inconvenience and will share an update once we have more information.
During this time, users may face issues trying to use the public API and attempting to create new user registrations, or while making payments. Users may also experience issues with processing Droplet and Kubernetes cluster creations along with Droplet-based events and experience latencies while accessing our Cloud control panel. We also found that the DigitalOcean Container Registry is impacted due to the same.
We apologize for the inconvenience and will share an update once we have more information.
Identified
As of 08:30 UTC, our Engineering team has identified the cause of the issue impacting the Cloud Control Panel, API, and multiple services and is actively working on a fix.
During this time, users may face issues trying to use the public API and attempting to create new user registrations, or while making payments. Users may also experience issues with processing Droplet and Kubernetes cluster creations along with Droplet-based events and experience latencies while accessing our Cloud control panel. We also found that the DigitalOcean Container Registry is also impacted due to the same.
We will post an update as soon as additional information is available.
During this time, users may face issues trying to use the public API and attempting to create new user registrations, or while making payments. Users may also experience issues with processing Droplet and Kubernetes cluster creations along with Droplet-based events and experience latencies while accessing our Cloud control panel. We also found that the DigitalOcean Container Registry is also impacted due to the same.
We will post an update as soon as additional information is available.
Update
Our Engineering team is still investigating an issue impacting our Cloud Control Panel and API.
During this time, users may experience errors when trying to use the public API at api.digitalocean.com and attempting to create new user registrations, or while making payments. Users may also see issues with processing Droplet and Kubernetes cluster creations along with Droplet based events.
We are still confirming the full impact. We regret any inconvenience and will let you know as soon as more information is available
During this time, users may experience errors when trying to use the public API at api.digitalocean.com and attempting to create new user registrations, or while making payments. Users may also see issues with processing Droplet and Kubernetes cluster creations along with Droplet based events.
We are still confirming the full impact. We regret any inconvenience and will let you know as soon as more information is available
Investigating
As of 05:05 UTC, our Engineering team is investigating an issue impacting our Cloud Control Panel and API.
During this time, users may experience errors when trying to use the public API at api.digitalocean.com and attempting to create new user registrations, or while making payments. Users may also see issues with processing Droplet and Kubernetes cluster creations along with Droplet based events.
We are now confirming the full impact. We regret any inconvenience and will let you know as soon as more information is available
During this time, users may experience errors when trying to use the public API at api.digitalocean.com and attempting to create new user registrations, or while making payments. Users may also see issues with processing Droplet and Kubernetes cluster creations along with Droplet based events.
We are now confirming the full impact. We regret any inconvenience and will let you know as soon as more information is available
This incident affected: API, Billing, Cloud Control Panel, Container Registry (AMS3, FRA1, NYC3, SFO3, SGP1, SYD1), Kubernetes (SFO2, SFO3), Networking (SFO1, SFO2, SFO3), Droplets (SFO1, SFO2, SFO3), and Event Processing (SFO1, SFO2, SFO3).