DigitalOcean Services Status

Customer Support Ticket Portal
Update - Our Engineering team continues to work with our vendor in order to resolve the issue with users accessing the Support Portal. The issue has been escalated and we are awaiting feedback.

As a reminder, if users need to reach out, they can utilize the form here as a workaround:

https://www.digitalocean.com/company/contact/support

Thank you for your patience. We will post an update as soon as further information becomes available.
Nov 22, 2024 - 03:49 UTC
Investigating - Our Engineering team has observed issues with our Support Portal. During brief, recurring outages, users are unable to access the Support Portal at https://cloudsupport.digitalocean.com/. We are aware of these events and our engineers are working with our vendor to resolve this.

As this issue is intermittent, we expect users will be able to log support tickets normally. However, during any periods of unavailability, as a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support

Thank you for your patience. We will post an update as soon as further information becomes available.
Nov 21, 2024 - 15:40 UTC
API Operational
Billing Operational
Cloud Control Panel Operational
Cloud Firewall Operational
Community Operational
DNS Operational
Support Center Degraded Performance
Reserved IP Operational
WWW Operational
App Platform Operational
Global Operational
Amsterdam Operational
Bangalore Operational
Frankfurt Operational
London Operational
New York Operational
San Francisco Operational
Singapore Operational
Sydney Operational
Toronto Operational
Container Registry Operational
Global Operational
AMS3 Operational
BLR1 Operational
FRA1 Operational
NYC3 Operational
SFO2 Operational
SFO3 Operational
SGP1 Operational
SYD1 Operational
Droplets Operational
Global Operational
AMS2 Operational
AMS3 Operational
BLR1 Operational
FRA1 Operational
LON1 Operational
NYC1 Operational
NYC2 Operational
NYC3 Operational
SFO1 Operational
SFO2 Operational
SFO3 Operational
SGP1 Operational
SYD1 Operational
TOR1 Operational
Event Processing Operational
Global Operational
AMS2 Operational
AMS3 Operational
BLR1 Operational
FRA1 Operational
LON1 Operational
NYC1 Operational
NYC2 Operational
NYC3 Operational
SFO1 Operational
SFO2 Operational
SFO3 Operational
SGP1 Operational
SYD1 Operational
TOR1 Operational
Functions Operational
Global Operational
AMS3 Operational
BLR1 Operational
FRA1 Operational
LON1 Operational
NYC1 Operational
SFO3 Operational
SGP1 Operational
SYD1 Operational
TOR1 Operational
GPU Droplets Operational
Global Operational
NYC2 Operational
TOR1 Operational
Managed Databases Operational
Global Operational
AMS3 Operational
BLR1 Operational
FRA1 Operational
LON1 Operational
NYC1 Operational
NYC2 Operational
NYC3 Operational
SFO2 Operational
SFO3 Operational
SGP1 Operational
SYD1 Operational
TOR1 Operational
Monitoring Operational
Global Operational
AMS2 Operational
AMS3 Operational
BLR1 Operational
FRA1 Operational
LON1 Operational
NYC1 Operational
NYC2 Operational
NYC3 Operational
SGP1 Operational
SFO1 Operational
SFO2 Operational
SFO3 Operational
SYD1 Operational
TOR1 Operational
Networking Operational
Global Operational
AMS2 Operational
AMS3 Operational
BLR1 Operational
FRA1 Operational
LON1 Operational
NYC1 Operational
NYC2 Operational
NYC3 Operational
SFO1 Operational
SFO2 Operational
SFO3 Operational
SGP1 Operational
SYD1 Operational
TOR1 Operational
Kubernetes Operational
Global Operational
AMS3 Operational
BLR1 Operational
FRA1 Operational
LON1 Operational
NYC1 Operational
NYC3 Operational
SFO2 Operational
SFO3 Operational
SGP1 Operational
SYD1 Operational
TOR1 Operational
Load Balancers Operational
Global Operational
AMS2 Operational
AMS3 Operational
BLR1 Operational
FRA1 Operational
LON1 Operational
NYC1 Operational
NYC2 Operational
NYC3 Operational
SFO1 Operational
SFO2 Operational
SFO3 Operational
SGP1 Operational
SYD1 Operational
TOR1 Operational
Spaces Operational
Global Operational
AMS3 Operational
FRA1 Operational
NYC3 Operational
SFO2 Operational
SFO3 Operational
SGP1 Operational
SYD1 Operational
BLR1 Operational
Spaces CDN Operational
Global Operational
AMS3 Operational
FRA1 Operational
NYC3 Operational
SFO3 Operational
SGP1 Operational
SYD1 Operational
VPC Operational
Global Operational
AMS2 Operational
AMS3 Operational
BLR1 Operational
FRA1 Operational
LON1 Operational
NYC1 Operational
NYC2 Operational
NYC3 Operational
SFO1 Operational
SFO2 Operational
SFO3 Operational
SGP1 Operational
SYD1 Operational
TOR1 Operational
Volumes Operational
Global Operational
AMS2 Operational
AMS3 Operational
BLR1 Operational
FRA1 Operational
LON1 Operational
NYC1 Operational
NYC2 Operational
NYC3 Operational
SFO1 Operational
SFO2 Operational
SFO3 Operational
SGP1 Operational
SYD1 Operational
TOR1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SFO3 Network Maintenance Nov 25, 2024 16:30-22:00 UTC
Start: 2024-11-25 16:30 UTC
End: 2024-11-25 22:00 UTC

During the above window, our Networking team will be making changes to core networking infrastructure, to improve performance and scalability in the SFO3 region.

Expected impact:

During the maintenance window users may experience delays or failures with event processing for a brief duration on Droplets and Droplet-based services including Droplets, Managed Kubernetes, Load Balancers, Container Registry, and App Platform. We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket
Posted on Nov 23, 2024 - 16:35 UTC
Past Incidents
Nov 23, 2024

No incidents reported today.

Nov 22, 2024
Droplet creates in NYC3
Resolved - From 09:05 to 09:50 UTC (November 21), our Engineering team observed an issue with Droplet creation.

During this time, users may have experienced intermittent errors while creating the Droplets via the Cloud Panel and API. Users should no longer be experiencing these issues.

We apologize for the inconvenience. If you have any questions or continue to experience issues, please reach out via a Support ticket on your account.
Nov 22, 17:44 UTC
Nov 21, 2024
Nov 20, 2024
User Creation for PostgreSQL Managed Databases via Cloud Control Panel
Resolved - Our Engineering team has confirmed that the issue with displaying users for PostgreSQL Managed Databases across all regions has been fully resolved.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Nov 20, 01:54 UTC
Monitoring - Our Engineering team has rolled out a fix to resolve the issue with displaying users for PostgreSQL Managed Databases across all regions.

Users should no longer see errors while creating new users for PostgreSQL Managed Databases using Cloud Control Panel.

We will continue to monitor this at our end and will share an update once the problem is resolved completely.
Nov 20, 01:34 UTC
Investigating - Our Engineering team is investigating an issue with displaying users for PostgreSQL Managed Databases across all regions.

During this time, users are unable to see existing users in the Cloud Control Panel. Additionally, when creating users in the Cloud Control Panel, an error will be displayed, despite the user being created successfully.

Creating and listing users for PostgreSQL clusters via the API remains functional.

We apologize for the inconvenience and will share an update once we have more information.
Nov 20, 00:50 UTC
Nov 19, 2024

No incidents reported.

Nov 18, 2024
DNS Resolution in Multiple Regions
Resolved - Our Engineering team has confirmed that the issues with Authoritative DNS resolution across multiple regions has been fully resolved. DNS queries should now be resolving normally.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Nov 18, 21:42 UTC
Update - We are continuing to monitor our Authoritative DNS Service and have seen improvements since implementing the fix. The engineering team is waiting for full confirmation that the issue is corrected before we resolve this incident completely.

If you are facing any issues with our Authoritative DNS Service, please reach out to our support team.
Nov 16, 22:52 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issues with Authoritative DNS Resolution across multiple regions and is currently monitoring the situation.

We will continue to monitor this at our end and will share an update once the problem is resolved completely.
Nov 15, 22:05 UTC
Identified - Our Engineering team has identified the cause of the issue impacting Authoritative DNS Resolution across multiple regions and is actively working on a fix. We will post an update as soon as we have more information.
Nov 15, 11:12 UTC
Update - We are actively investigating the ongoing issues with Authoritative DNS Resolution across multiple regions.

We have engaged multiple teams to investigate the issue, and we apologize for the continued inconvenience. We will provide additional updates as soon as more information becomes available.
Nov 15, 08:33 UTC
Investigating - Our Engineering team is investigating an issue with intermittent failures and increased latency in DNS resolution across multiple regions.

During this time, users may experience issues with DNS resolution, or see errors returned when querying DNS records which are hosted on the DigitalOcean authoritative DNS infrastructure.

We apologize for the inconvenience and will share an update once we have more information.
Nov 15, 04:03 UTC
Spaces Object Storage, DigitalOcean Container Registry & App Platform
Resolved - Our Engineering team has confirmed complete resolution of the issue that was impacting Spaces Object Storage, DigitalOcean Container Registry, and App Platform, across all regions.

From 16:52 UTC - 18:41 UTC, users may have experienced increased error rates when accessing Spaces objects, interacting with the DigitalOcean Container Registry and while creating/deploying Apps with App Platform. Functionality is completely restored and all operations are succeeding normally.

If you continue to experience any issues with these services please submit a ticket to our customer support team for assistance. Thank you for your patience.
Nov 18, 19:33 UTC
Monitoring - Our Engineering team has completed the mitigation efforts and a fix is now deployed in all regions.

As of 18:41 UTC, error rates have returned to normal and users should no longer experience issues accessing, creating, or performing updates on their existing services with the impacted products.

We are monitoring the situation and will provide an update shortly.
Nov 18, 19:07 UTC
Investigating - Our Engineering team is investigating an issue impacting Spaces Object Storage, DigitalOcean Container Registry, and App Platform, across all regions.

Beginning at 16:52 UTC, users may have started experiencing 500 errors when trying to access and perform operations with their Spaces bucket, as well as increased failure rates when pushing to Container Registries and creating/deploying Apps.

Our team has started to apply mitigations to correct the issue, which are rolling out across all regions.

We'll provide another update once that process has completed.
Nov 18, 18:32 UTC
Nov 17, 2024

No incidents reported.

Nov 16, 2024
Nov 15, 2024
Nov 14, 2024

No incidents reported.

Nov 13, 2024
Authoritative DNS Resolution
Resolved - From 19:06 - 19:14 UTC, our Engineering team observed an issue impacting Authoritative DNS Resolution globally. During this time, users might have experienced latency or resolution issues while querying DNS records hosted on our authoritative DNS infrastructure.

The Engineering team swiftly identified and resolved the issue, and as of 19:14 UTC, all DNS queries should now be resolving normally.

We apologize for the inconvenience and if you are still experiencing issues or have any additional questions, please open a support ticket from within your account.
Nov 13, 20:44 UTC
AMS3 Power Maintenance
Completed - The AMS3 Power Maintenance which was previously scheduled at 2024-11-14 20:00 UTC has been cancelled. We will notify you via email and a new maintenance post on status.digitalocean.com with the updated date and timings for this maintenance.

We apologize for any inconvenience and thank you for your understanding.

If you have questions or concerns about this maintenance, please reach out to us by opening up a ticket on your account.
Nov 13, 13:43 UTC
Scheduled - Start: 2024-11-14 20:00 UTC
End: 2024-11-15 06:00 UTC

Hello,

During the above window, our Engineering team will be performing maintenance on redundant upstream electrical systems in order to improve reliability in our AMS3 region.

Expected Impact:

Power systems are redundant and we don’t expect to see any downtime, however, in the very unlikely situation that we lose power to both supplies, users may experience disruption with the following services or for a brief period:

Networking
Backups
Snapshots
Droplet create & restore operations

We will endeavor to keep any downtime to a minimum for the duration of the change.

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Thank you,
Team DigitalOcean
Nov 12, 13:48 UTC
SFO3 Network Maintenance
Completed - The SFO3 Network Maintenance which was previously scheduled at 2024-11-13 10:00 UTC has been cancelled. We will notify you via email and a new maintenance post on status.digitalocean.com with the updated date and timings for this maintenance.

We apologize for any inconvenience and thank you for your understanding.

If you have questions or concerns about this maintenance, please reach out to us by opening up a ticket on your account.
Nov 13, 11:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 10:00 UTC
Scheduled - Start: 2024-11-13 10:00 UTC
End: 2024-11-13 14:00 UTC

During the above window, our Networking team will be performing maintenance on core switches in our SFO3 datacenter as part of network upgrades.

Expected Impact:

These upgrades are designed and tested to be seamless, and we do not expect any impact to customer traffic due to this maintenance. Should an unexpected issue arise, a possible outcome would be temporary loss of connectivity or increased latency for a brief period of time. We will endeavor to keep any such impact to a minimum.

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket
Nov 11, 10:20 UTC
Nov 12, 2024
Multiple Services in NYC3
Resolved - From 20:03 - 20:08 UTC, our Engineering team observed an issue with internal DigitalOcean network connectivity in the NYC3 region. During this time, users might have experienced errors for control plane operations for services in NYC3, such as creating and deleting services, or issuing updates to existing services for products like App Platform Apps, DOKS & Managed Databases.

The incident did not impact public or private network connectivity for customer services.

We apologize for the inconvenience and if you are still experiencing issues or have any additional questions, please open a support ticket from within your account.
Nov 12, 22:06 UTC
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage
DigitalOcean Home API Docs Community