DigitalOcean Services Status
Customer Support Ticket Portal
Incident
Report for DigitalOcean
Resolved
Impact: maintenance;
Our team has completed implementation of the fix for our Customer Support Ticket Portal and has verified the Portal is functioning correctly. Users should now be able to submit tickets normally at https://cloudsupport.digitalocean.com. We'll continue to provide broader incident updates at https://status.digitalocean.com/incidents/jqqxtgt1cpc2.
Affected Components: Services - Support Center
Status: completed
2022-11-23 22:19 UTC
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Scheduled maintenance is currently in progress. We will provide updates as necessary.
Affected Components: Services - Support Center
Status: in_progress
2022-11-23 21:15 UTC
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As a result of our ongoing incident with the Customer Support Ticket Portal, referenced here: https://status.digitalocean.com/incidents/jqqxtgt1cpc2, we'll be conducting maintenance to implement potential fixes recommended by our vendor.
During this time, there is a risk that users may be completely unable to access the Support Portal at https://cloudsupport.digitalocean.com/, or may see SSL warnings and/or errors when attempting to access the portal.
Users may reply to existing tickets via email and can submit new tickets via https://www.digitalocean.com/company/contact/support
Affected Components: Services - Support Center
Status: scheduled
2022-11-23 21:12 UTC
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Incident Created at: 2022-11-23 21:12 UTC Resolved at: 2022-11-23 22:19 UTC
Our team has completed implementation of the fix for our Customer Support Ticket Portal and has verified the Portal is functioning correctly. Users should now be able to submit tickets normally at https://cloudsupport.digitalocean.com. We'll continue to provide broader incident updates at https://status.digitalocean.com/incidents/jqqxtgt1cpc2.
Affected Components: Services - Support Center
Status: completed
2022-11-23 22:19 UTC
-
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Affected Components: Services - Support Center
Status: in_progress
2022-11-23 21:15 UTC
-
As a result of our ongoing incident with the Customer Support Ticket Portal, referenced here: https://status.digitalocean.com/incidents/jqqxtgt1cpc2, we'll be conducting maintenance to implement potential fixes recommended by our vendor.
During this time, there is a risk that users may be completely unable to access the Support Portal at https://cloudsupport.digitalocean.com/, or may see SSL warnings and/or errors when attempting to access the portal.
Users may reply to existing tickets via email and can submit new tickets via https://www.digitalocean.com/company/contact/support
Affected Components: Services - Support Center
Status: scheduled
2022-11-23 21:12 UTC
-
Incident Created at: 2022-11-23 21:12 UTC Resolved at: 2022-11-23 22:19 UTC