DigitalOcean Services Status
Customer Support Ticket Portal
Incident
Report for DigitalOcean
Resolved
Resolved
Our Engineering team has been monitoring submitted tickets after the implementation changes made yesterday and have confirmed tickets are being submitted successfully. We have not observed any recurrences of the Support Portal errors and have confirmed with our vendor that all necessary changes are in place.
We sincerely apologize and thank you for your patience as we worked through this issue.
In case of any questions or concerns, please open a ticket with our Support team.
Nov 29, 2022 - 20:30 UTC
Update
Our Engineering team has made additional changes to our Support Portal implementation, following guidance from our vendor. We've confirmed that logging in to the portal is working correctly at this time and the authentication flow is working as expected. We'll monitor this incident over the next 24 hours to ensure that these changes have successfully remediated this incident.
If you experience any issues with the Support Portal, please continue to use the form here: https://www.digitalocean.com/company/contact/support
Nov 28, 2022 - 18:38 UTC
Update
Our Engineering team has observed recurrences of this incident and we are in communication with our vendor to find a permanent solution. We expect further improvement actions to take place on Monday, November 28.
Over the next two days, users may intermittently continue to experience issues while logging into our Support portal at https://cloudsupport.digitalocean.com/. As a temporary workaround, users may still contact us via the form here:
https://www.digitalocean.com/company/contact/support
We will post another update here by 20:00 UTC Monday, November 28. We appreciate your patience and understanding. If you have any questions or concerns in the meantime, please feel free to let us know.
Nov 25, 2022 - 17:47 UTC
Identified
Our Engineering team has identified a recurrence of this incident and is actively engaging with our vendor to investigate the situation further.
As a reminder, please use our contact form at the following link as a temporary workaround: https://www.digitalocean.com/company/contact/support
We apologize for the inconvenience and will post an update as soon as further information is available.
Nov 24, 2022 - 06:32 UTC
Monitoring
We've completed maintenance on our Support Portal and have verified that users are able to submit tickets via https://cloudsupport.digitalocean.com normally. With the recommended fixes from our vendor now in place, we'll continue to monitor this incident over the next 24 hours to ensure the fixes are successful and prevent the intermittent issues we have been seeing.
We encourage all users to submit tickets normally through their DigitalOcean account Support Portal. If you encounter an error, please feel free to use the alternate form and let us know.
Thank you for your patience throughout this process!
Nov 23, 2022 - 22:27 UTC
Update
We are currently conducting maintenance to implement potential fixes recommended by our vendor. Please follow https://status.digitalocean.com/incidents/575wpl71s4v4 for maintenance updates.
Nov 23, 2022 - 21:13 UTC
Update
Our Engineering team continues to work with our vendor to find a permanent solution.
As this issue is intermittent, we expect users will be able to log support tickets normally. However, during any periods of unavailability, as a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support
Thank you for your patience. We will post an update as soon as more information becomes available.
Nov 22, 2022 - 07:31 UTC
Update
Our Engineering team will continue to work with our vendor over the weekend to find a permanent solution. Users may continue to observe an "Oops, Something Went Wrong" error when trying to access the support portal.
As this issue is intermittent, we expect users will be able to log support tickets normally. However, during any periods of unavailability, as a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support
Thank you for your patience. We will post an update as soon as more information becomes available.
Nov 19, 2022 - 02:15 UTC
Update
Our Engineering team has observed recurring instances of this incident that intermittently continue to impact our Support portal at https://cloudsupport.digitalocean.com/. We are aware of these events and our engineers are working with our vendor to resolve this.
At this time, users may observe an "Oops, Something Went Wrong" error when trying to access the support portal. As a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support
Thank you for your patience. We will post an update as soon as information becomes available
Nov 18, 2022 - 14:43 UTC
Update
As of 23:00 UTC, the intermittent issue with logging into our support portal at https://cloudsupport.digitalocean.com/ has subsided.
The cause has been identified as a potential upstream issue with our vendor. Our Engineering team is actively working with our vendor to debug and put a fix in place.
At this time, users should be able to log in normally. If we observe a recurrence or when we receive further information about a fix, we'll post an update here.
Nov 17, 2022 - 23:11 UTC
Update
Our Engineering team has identified a recurrence of this incident and is actively engaging with our vendor to investigate the situation further.
As a reminder, please use our contact form at the following link as a temporary workaround: https://www.digitalocean.com/company/contact/support
Nov 17, 2022 - 18:20 UTC
Update
The cause of the intermittent issue with logging into our support portal at https://cloudsupport.digitalocean.com/ has been identified as a potential upstream issue with our vendor. Our Engineering team is actively working with our vendor to debug and put a fix in place.
At this time, users should be able to login normally. If we observe a recurrence or when we receive further information about a fix, we'll post an update here.
Nov 17, 2022 - 15:48 UTC
Identified
Our Engineering team has identified the cause of the issue with accessing the support portal and is actively working on a fix. During this time, users might face login issues to our support portal at https://cloudsupport.digitalocean.com. We will post an update as soon as additional information is available
Nov 17, 2022 - 12:10 UTC
Investigating
Our Engineering team is investigating an issue with customers being unable to login to our support portal at https://cloudsupport.digitalocean.com.
At this time, users may observe an "Oops, Something Went Wrong" error on the page. As a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support
We apologize for the inconvenience and will post an update as soon as further information is available.
Nov 17, 2022 - 09:55 UTC
-
This incident affected: Regions (Global) and Services (Support Center).
Our Engineering team has been monitoring submitted tickets after the implementation changes made yesterday and have confirmed tickets are being submitted successfully. We have not observed any recurrences of the Support Portal errors and have confirmed with our vendor that all necessary changes are in place.
We sincerely apologize and thank you for your patience as we worked through this issue.
In case of any questions or concerns, please open a ticket with our Support team.
Nov 29, 2022 - 20:30 UTC
Update
Our Engineering team has made additional changes to our Support Portal implementation, following guidance from our vendor. We've confirmed that logging in to the portal is working correctly at this time and the authentication flow is working as expected. We'll monitor this incident over the next 24 hours to ensure that these changes have successfully remediated this incident.
If you experience any issues with the Support Portal, please continue to use the form here: https://www.digitalocean.com/company/contact/support
Nov 28, 2022 - 18:38 UTC
Update
Our Engineering team has observed recurrences of this incident and we are in communication with our vendor to find a permanent solution. We expect further improvement actions to take place on Monday, November 28.
Over the next two days, users may intermittently continue to experience issues while logging into our Support portal at https://cloudsupport.digitalocean.com/. As a temporary workaround, users may still contact us via the form here:
https://www.digitalocean.com/company/contact/support
We will post another update here by 20:00 UTC Monday, November 28. We appreciate your patience and understanding. If you have any questions or concerns in the meantime, please feel free to let us know.
Nov 25, 2022 - 17:47 UTC
Identified
Our Engineering team has identified a recurrence of this incident and is actively engaging with our vendor to investigate the situation further.
As a reminder, please use our contact form at the following link as a temporary workaround: https://www.digitalocean.com/company/contact/support
We apologize for the inconvenience and will post an update as soon as further information is available.
Nov 24, 2022 - 06:32 UTC
Monitoring
We've completed maintenance on our Support Portal and have verified that users are able to submit tickets via https://cloudsupport.digitalocean.com normally. With the recommended fixes from our vendor now in place, we'll continue to monitor this incident over the next 24 hours to ensure the fixes are successful and prevent the intermittent issues we have been seeing.
We encourage all users to submit tickets normally through their DigitalOcean account Support Portal. If you encounter an error, please feel free to use the alternate form and let us know.
Thank you for your patience throughout this process!
Nov 23, 2022 - 22:27 UTC
Update
We are currently conducting maintenance to implement potential fixes recommended by our vendor. Please follow https://status.digitalocean.com/incidents/575wpl71s4v4 for maintenance updates.
Nov 23, 2022 - 21:13 UTC
Update
Our Engineering team continues to work with our vendor to find a permanent solution.
As this issue is intermittent, we expect users will be able to log support tickets normally. However, during any periods of unavailability, as a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support
Thank you for your patience. We will post an update as soon as more information becomes available.
Nov 22, 2022 - 07:31 UTC
Update
Our Engineering team will continue to work with our vendor over the weekend to find a permanent solution. Users may continue to observe an "Oops, Something Went Wrong" error when trying to access the support portal.
As this issue is intermittent, we expect users will be able to log support tickets normally. However, during any periods of unavailability, as a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support
Thank you for your patience. We will post an update as soon as more information becomes available.
Nov 19, 2022 - 02:15 UTC
Update
Our Engineering team has observed recurring instances of this incident that intermittently continue to impact our Support portal at https://cloudsupport.digitalocean.com/. We are aware of these events and our engineers are working with our vendor to resolve this.
At this time, users may observe an "Oops, Something Went Wrong" error when trying to access the support portal. As a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support
Thank you for your patience. We will post an update as soon as information becomes available
Nov 18, 2022 - 14:43 UTC
Update
As of 23:00 UTC, the intermittent issue with logging into our support portal at https://cloudsupport.digitalocean.com/ has subsided.
The cause has been identified as a potential upstream issue with our vendor. Our Engineering team is actively working with our vendor to debug and put a fix in place.
At this time, users should be able to log in normally. If we observe a recurrence or when we receive further information about a fix, we'll post an update here.
Nov 17, 2022 - 23:11 UTC
Update
Our Engineering team has identified a recurrence of this incident and is actively engaging with our vendor to investigate the situation further.
As a reminder, please use our contact form at the following link as a temporary workaround: https://www.digitalocean.com/company/contact/support
Nov 17, 2022 - 18:20 UTC
Update
The cause of the intermittent issue with logging into our support portal at https://cloudsupport.digitalocean.com/ has been identified as a potential upstream issue with our vendor. Our Engineering team is actively working with our vendor to debug and put a fix in place.
At this time, users should be able to login normally. If we observe a recurrence or when we receive further information about a fix, we'll post an update here.
Nov 17, 2022 - 15:48 UTC
Identified
Our Engineering team has identified the cause of the issue with accessing the support portal and is actively working on a fix. During this time, users might face login issues to our support portal at https://cloudsupport.digitalocean.com. We will post an update as soon as additional information is available
Nov 17, 2022 - 12:10 UTC
Investigating
Our Engineering team is investigating an issue with customers being unable to login to our support portal at https://cloudsupport.digitalocean.com.
At this time, users may observe an "Oops, Something Went Wrong" error on the page. As a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/support
We apologize for the inconvenience and will post an update as soon as further information is available.
Nov 17, 2022 - 09:55 UTC
-
This incident affected: Regions (Global) and Services (Support Center).