Our Engineers have resolved the issue impacting Droplet metadata and metrics graphs, and all services appear to be functioning normally at this time. Thanks again for your patience throughout this process. If you should notice any further issues with metadata or Droplet graphs, then please open a ticket with our Support team.
Feb 26, 18:01 UTC
Thank you for your patience throughout this incident. The metadata rebuild process has completed across all regions, and a fix has been implemented to prevent future instances of this issue. Our Engineering team continues to monitor the situation closely, and we will provide another update once we're confident that the matter is fully resolved.
Feb 26, 16:50 UTC
Our Engineering team has investigated several potential causes of the issue with our Droplet Metadata API service. At this time, they are working towards a forward fix, rather than rolling back, and have begun mitigating the impact from the issue by rebuilding metadata for all Droplets.
The metadata rebuild process will proceed by region and is ongoing at this time. Once a region has had metadata for all Droplets rebuilt, those Droplets should no longer have issues with the Metadata API, but again, a complete forward fix is still being worked on in addition to these rebuilds.
This strategy will allow us to get the service back up and running as quickly as possible and allow users to see their Droplet graphs. We appreciate your patience as our Engineering team works through this.
If you have any questions or concerns, please open a Support ticket from within your account.
Feb 25, 20:37 UTC
Our Engineering team continues to make progress on the issue with the Droplet Metadata API service. During this time, users may observe missing graph data in the control panel for recently migrated Droplets. Additionally, Droplet Metadata API requests will return a 404 response for recently migrated Droplets. Our Engineering team has taken steps to mitigate the impact, but, as of now, we have not resolved it completely. We will continue to provide relevant updates as information becomes available, and we appreciate your patience throughout this process.
Feb 25, 09:13 UTC
Our Engineering team is investigating an issue with the Droplet Metadata API service. During this time, users may observe missing graph data in the control panel for recently migrated Droplets. Additionally, Droplet Metadata API requests will return a 404 response for recently migrated Droplets. We apologize for the inconvenience and will share an update once we have more information.
Feb 25, 03:21 UTC