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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Rescheduled: Core Infrastructure Maintenance in NYC2 Sep 9, 2024 13:30 - Sep 10, 2024 17:30 UTC
The Infrastructure Maintenance in NYC2 which was previously scheduled to start on 2024-09-03 at 13:30 UTC has been rescheduled to the following window:

Start: 2024-09-09 13:30 UTC
End: 2024-09-09 17:30 UTC

And

Start: 2024-09-10 13:30 UTC
End: 2024-09-10 17:30 UTC

During the above window, our Engineering team will be performing maintenance on principal infrastructure in the NYC2 region in order to improve the reliability of the services. The maintenance is divided into two phases and will be performed on consecutive days during the same time as mentioned above.

Expected Impact:

During the maintenance window users may experience issues interacting with their services including Droplets, Managed Kubernetes, Load Balancers, Container Registry, and App Platform. Users may also experience delays or failures with event processing on Droplets and Droplet-based services. We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Thank you,
Team DigitalOcean
Posted on Sep 07, 2024 - 13:50 UTC
NYC2 Network Maintenance Sep 9, 2024 21:00 - Sep 10, 2024 00:00 UTC
Start: 2024-09-09 21:00 UTC
End: 2024-09-09 23:00 UTC

Hello,

During the above window, our Networking team will be performing maintenance on the management network firewalls in the NYC2 region.

Expected Impact:

During the maintenance period, users may experience delays of up to 10 minutes with Event Processing on Droplets and Droplet-based services in NYC2. We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions or concerns regarding this maintenance, please reach out to us by opening up a ticket on your account via https://cloudsupport.digitalocean.com/s/createticket/.

Thank you,
DigitalOcean Networking Team
Posted on Sep 07, 2024 - 11:42 UTC
Past Incidents
Sep 8, 2024

No incidents reported today.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024
Core Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 14:00 UTC
Scheduled - Start: 2024-09-03 14:00 UTC
End: 2024-09-03 18:00 UTC

During the above window, our Engineering team will be performing additional maintenance on core infrastructure in our production environment. This is the second part of the maintenance completed on 29th August (posted here https://status.digitalocean.com/incidents/wb3g6x6q55ct) to resolve the root cause of an issue discovered in a previous incident, details of which can be found here:

https://status.digitalocean.com/incidents/jmj2wx0y78q3.

Expected Impact:

During the maintenance window, users may experience issues with management operations for services including but not limited to, Droplets, Managed Kubernetes, Load Balancers and Managed Databases. Connectivity to existing services should not be impacted. We will endeavor to keep this to a minimum for the duration of the maintenance.

If you have any questions related to this issue, please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Thank you,
Team DigitalOcean
Aug 31, 14:21 UTC
Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024
Managed Kubernetes Clusters in SFO3
Resolved - Our Engineering team has resolved the issue with Managed Kubernetes clusters in the SFO3 region. All services should now be operating normally. If you continue to experience any problems, please open a ticket with our support team. We apologize for any inconvenience this may have caused.
Aug 30, 14:10 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issue affecting Managed Kubernetes clusters in the SFO3 region and is closely monitoring the situation. We will provide an update as soon as the issue is fully resolved.
Aug 30, 13:45 UTC
Investigating - Our Engineering team is currently investigating issues with the accessibility of Managed Kubernetes clusters in the SFO3 region. During this time, some users may experience difficulties connecting to their Managed Kubernetes clusters. We apologize for the inconvenience and will provide an update as soon as we have more information.
Aug 30, 13:37 UTC
Networking in SFO3 Region
Resolved - Our Engineering team identified and resolved an issue affecting the networking in our SFO3 region. There were multiple impacts between 08:48 and 08:52 UTC, 09:08 and 09:12 UTC, and 10:51 and 10:55 UTC. During these periods, users may have experienced timeouts with network connections to and from the SFO3 region.

Our Engineering team was able to take quick action to mitigate the impact and resolve the issue. All services are now functioning as expected. Thank you for your patience, and we apologize for any inconvenience. If you continue to experience any issues, please open a Support ticket for further analysis.
Aug 30, 12:19 UTC
Aug 29, 2024
Core Infrastructure Maintenance 2024-08-29 14:00 UTC
Completed - This maintenance window is now over and users should not experience any further interruptions with management operations.

An additional maintenance window will be scheduled for Tuesday, September 3, to fully complete this maintenance work. Further details will be available on our status page soon.

Thank you for your patience. If you have any questions or concerns about this or the upcoming maintenance, please reach out to Support from within your account.
Aug 29, 21:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 14:00 UTC
Scheduled - Start: 2024-08-29 14:00 UTC
End: 2024-08-29 22:00 UTC

During the above window, our Engineering team will be performing an emergency maintenance activity on core infrastructure in our production environment. This maintenance is essential to resolve the root cause of an issue discovered in a previous incident, details of which can be found here: https://status.digitalocean.com/incidents/jmj2wx0y78q3.

Expected Impact:

During the maintenance window, users may experience issues with management operations for services including but not limited to, Droplets, Managed Kubernetes, Load Balancers and Managed Databases. Connectivity to existing services should not be impacted. We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Thank you,
Team DigitalOcean
Aug 29, 04:34 UTC
Aug 28, 2024
Creates/Resizes in SGP & SYD Regions
Resolved - Our Engineering team has identified the root cause of the issue with creating and resizing Droplets and Droplet-based resources in our SGP1 and SYD1 regions.

No further user impact has occurred since our last update.

In order to fully remediate this issue, our Engineering team has scheduled emergency maintenance, which will take place from 14:00 - 22:00 UTC on August 29th.

Please visit the below maintenance link to know more :
link:https://status.digitalocean.com/incidents/np0zw6m04jm1

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Aug 28, 23:45 UTC
Update - Our Engineering team has now put mitigations in place for failing create and resize operations in SYD1 and SGP1 and we are seeing creates and resizes of Droplets and Droplet-based products succeeding.

Our Engineering team continues to investigate the root cause of the issue and work on a full fix, and users may still experience errors until a full fix is in place. We will post a further update when more information is available.
Aug 28, 16:05 UTC
Update - We are continuing to investigate this issue.
Aug 28, 15:21 UTC
Update - We are continuing to investigate this issue.
Aug 28, 15:17 UTC
Investigating - Our Engineering team is currently investigating an issue impacting operations in our SGP1 and SYD1 regions.

During this time, users may experience errors when trying to create new Droplets and Droplet-based resources, or when resizing their existing resources via our Cloud Control Panel and API.

We apologize for any inconvenience, and we'll share more information as soon as it's available.
Aug 28, 15:06 UTC
Aug 27, 2024

No incidents reported.

Aug 26, 2024
Droplet connectivity and Event processing in NYC1
Resolved - Our Engineering team has confirmed that the issue impacting our Droplet-based services in the NYC1 region has been completely mitigated. Users should no longer see issues with their Droplets and Droplet-related services.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Aug 26, 10:40 UTC
Monitoring - As of 09:30 UTC, our Engineering team has identified the cause of the issue impacting our Droplet-based services in the NYC1 region and applied a fix. The impact has started to mitigate and users should be able to connect to their Droplets and also start to see events getting processed successfully.

We're now monitoring the fix for stability and will post an update once we are confident it is successful.
Aug 26, 09:36 UTC
Investigating - As of 01:00 UTC, our Engineering team is currently investigating reports of an issue with our Droplet-based services in the NYC1 region.

At this time, users may experience issues reaching their Droplet via network requests and also see errors or stuck events when attempting Droplet actions such as power cycles, resizes, rebuilds, etc. Our team is working to mitigate the issue.

We realize how impacting this is and will provide an update as soon as possible. Thank you for your patience.
Aug 26, 08:13 UTC
Aug 25, 2024

No incidents reported.

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