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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 15, 2026
Serverless Inference - Gemma4 Latency Issues Causing Timeouts & Slow Responses
Resolved - The deployed fix has successfully restored full functionality, and our monitoring shows that system performance has completely stabilized. Response times for all Gemma 4 inference workflows have returned to normal baseline levels.
We will continue to track platform stability moving forward to ensure long-term reliability. We apologize for any disruption this may have caused to your workflows and appreciate your patience throughout the recovery process.
Jul 15, 21:46 UTC
Monitoring - A fix has been deployed to resolve the issue. We are closely monitoring system performance to ensure full recovery and normal response times for all Gemma 4 inference workflows.
Jul 15, 10:06 UTC
Identified - We are currently experiencing an issue affecting customers using the Gemma 4 model on our Serverless Inference platform. Customers may experience significantly increased latency or request timeouts.

Our Engineering team has identified a backend configuration issue as the root cause, which is temporarily impacting model performance. Please be assured that our Engineering team is actively working on a fix and is treating this issue with high priority.

We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions, please create a support ticket so that we can investigate your specific case further.
Jul 14, 11:07 UTC
Monitoring - A fix has been deployed to resolve the backend configuration issue. We are closely monitoring system performance to ensure full recovery and normal response times for all Gemma 4 inference workflows.
Jul 13, 22:24 UTC
Identified - We are currently experiencing an issue where customers using the Gemma 4 model on our Serverless Inference and Dedicated Inference platforms may experience severe latency or request timeouts.
Our engineering team has identified a backend configuration issue as the root cause, which is temporarily degrading performance. We are actively working on a fix to restore normal response times and will provide another update as soon as the mitigation is in place
Jul 13, 19:04 UTC
Jul 14, 2026
Jul 13, 2026
Jul 12, 2026

No incidents reported.

Jul 11, 2026
Kubernetes Deployments in NYC1
Resolved - The issue affecting Kubernetes deployments in the NYC1 region has been resolved. Our investigation found intermittent DNS timeouts affecting a small number of DOKS clusters, with affected worker nodes running on shared-CPU Droplets. This is a documented limitation for latency-sensitive cluster DNS workloads such as CoreDNS.

The affected clusters are currently functional. To reduce the risk of recurrence, we recommend running CoreDNS on non-shared/dedicated CPU node pools and using sufficient CoreDNS replicas.

If you continue to see DNS failures or NodeNotReady events, please open a support ticket so we can investigate that cluster specifically.
Jul 11, 01:27 UTC
Monitoring - The issue affecting Kubernetes deployments in NYC1 has subsided. Workloads should now be functioning normally.

Our Engineering team is continuing to monitor the affected systems to confirm full resolution. We'll update this page if any further action is needed. We apologize for the inconvenience this may have caused.
Jul 10, 01:18 UTC
Investigating - Our Engineering team is investigating an issue affecting Kubernetes deployments in NYC1. Users may see intermittent DNS failures and NodeNotReady events from application workloads during this time.

We apologize for the inconvenience, we'll share new information on this page as soon as it is available.
Jul 9, 20:31 UTC
Jul 10, 2026
Jul 9, 2026
Jul 8, 2026

No incidents reported.

Jul 7, 2026
NYC2 Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 7, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 10:30 UTC
Scheduled - Start: 2026-07-07 10:30 UTC
End: 2026-07-07 15:30 UTC

During the above maintenance window, our Networking Engineering team will be making changes to the core networking infrastructure on Baremetal GPU to enhance performance and scalability in the NYC2 region.

Expected impact:

We do not expect any customer impact during this maintenance. However, if any unexpected issues arise, our team will continuously monitor the situation and take appropriate corrective actions, including rolling back the change if necessary to restore service stability. We will make every effort to minimize any impact.

If you have any questions related to the maintenance, please don’t hesitate to reach out to us through https://cloudsupport.digitalocean.com/s/createticket
Jul 4, 09:05 UTC
Jul 6, 2026

No incidents reported.

Jul 5, 2026
Limited access to Deepseek V4 Pro model
Resolved - Our Engineering team has confirmed that the issue with the Deepseek V4 Pro model in Serverless Inference and Agent Platform has been fully resolved. The model is now operational, and users should be able to use it without experiencing any errors.

If you continue to experience any problems, please open a ticket with our Support team. We apologize for any inconvenience this may have caused and appreciate your patience.
Jul 5, 00:53 UTC
Monitoring - Our Engineering team has implemented a fix for the issue with the Deepseek V4 Pro model in Serverless Inference and Agent Platform. The model should now be operational, and users should no longer receive error 429 messages when attempting to use it. We are currently monitoring the situation to ensure the fix is successful and the model is functioning as expected. We will post an update if any further issues arise. If you continue to experience problems, please open a ticket with our Support team. We apologize for any inconvenience this may have caused.
Jul 4, 23:18 UTC
Investigating - Our Engineering team is investigating reports of an incident affecting the Deepseek V4 Pro model in Serverless Inference and Agent Platform. Users may experience errors when attempting to use this model, specifically receiving error 429 messages. We apologize for the inconvenience and are working to resolve the issue as soon as possible. We will provide an update once we have more information.
Jul 4, 22:13 UTC
Jul 4, 2026
Droplet Actions in NYC3
Resolved - Our Engineering team has confirmed that the issue impacting Droplets in the NYC3 region has been fully resolved. Users can now perform actions on their Droplets or create new Droplets in this region without any issues.

We appreciate your patience while we worked to resolve this issue. If you continue to experience any problems, please open a support ticket from your account so our team can investigate further.
Jul 4, 15:10 UTC
Monitoring - Our Engineering team has implemented a fix to address the issue affecting Droplets in the NYC3 region. The issue, which began at 12:38 UTC, caused disruptions to customers attempting to perform actions on their Droplets in the NYC3 region.

During this time, customers may also have experienced errors when trying to create Droplets in this region.

We are actively monitoring the situation to ensure the fix remains effective and will provide another update once the issue has been fully resolved.
Jul 4, 14:42 UTC
Jul 3, 2026
Managed Database Clusters
Resolved - Our engineering team has resolved the issue with Managed Database Clusters. All database systems should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Jul 3, 08:20 UTC
Monitoring - Our engineering team has implemented a fix to resolve the issue with Managed Database Clusters and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Jul 3, 06:08 UTC
Update - Our engineering team is still investigating the issue affecting Managed Database Clusters. Users may still encounter delays creating/scaling/forking/restoring the aforementioned Managed Database Clusters.

We are working to resolve this as soon as possible. we apologize for the inconvenience. We will post an update here once we have more information.
Jul 3, 02:28 UTC
Investigating - Our engineering team is investigating an issue affecting Managed Database Clusters. Currently, users may encounter delays when creating/scaling/forking and restoring Standard MySQL, Standard PostgreSQL, OpenSearch, Kafka, and Valkey clusters through the Cloud Control Panel or API.

We apologize for the inconvenience and will provide further updates as soon as more information is available.
Jul 2, 22:04 UTC
Jul 2, 2026
Agent Timeouts While Retrieving Data from Knowledge Bases
Resolved - This incident has been resolved, and our teams continue to monitor the results. If you experience any further issues, please contact support.
Jul 2, 03:38 UTC
Identified - Our Engineering team has identified the issue causing Agents to experience timeouts while retrieving data from Knowledge Bases.

Please be assured that our Engineering team is actively working on a fix and is treating this issue with high priority.

We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions, please create a support ticket so that we can investigate your specific case further.
Jul 1, 08:39 UTC
Investigating - Our Engineering team is currently investigating an issue where Agents are experiencing timeouts while retrieving data from Knowledge Bases. As a result, affected Agents may fail to retrieve data and return the following error:

"Failed to retrieve data from Knowledge base(s) - timeout"

Please be assured that we are treating this as a high-priority issue and are actively working to mitigate it.

We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions, please create a support ticket so that we can investigate your specific case further.
Jul 1, 06:25 UTC
Jul 1, 2026
DNS Lookup Failures for Managed Database
Resolved - The intermittent DNS lookup failures between Managed Kubernetes and Managed Database hostnames in the FRA1 region have been resolved for now but please let us know if you see the issue again. Connectivity has remained stable, and all systems are operating normally. If you continue to experience any problems, please open a ticket with our support team. Thank you for your patience, and we apologize for any inconvenience.
Jul 1, 16:28 UTC
Update - We are continuing to investigate this issue.
Jul 1, 12:15 UTC
Investigating - As of 06:39 UTC, our Engineering team is investigating reports of intermittent DNS lookup failures for Managed Database hostnames from Managed Kubernetes, primarily affecting connections from Managed Kubernetes to Managed Database hostnames.

At this point, customers in the FRA1 region may experience intermittent connectivity issues.

We apologize for the inconvenience and will share an update once we have more information.
Jul 1, 11:35 UTC
Droplet Resize
Resolved - Our Engineering team has confirmed that the issue impacting Droplet resizes using the "Downscale Anytime" option has been fully resolved. Users can now resize their Droplets using the "Downscale Anytime" option without any issues.

We appreciate your patience while we worked to resolve this issue. If you continue to experience any problems, please open a support ticket from your account so our team can investigate further.
Jul 1, 13:28 UTC
Monitoring - Our Engineering team has identified the root cause of the issue affecting Droplet resizes using the "Downscale Anytime" option and has implemented a fix. Users should now be able to resize their Droplets using the "Downscale Anytime" option without experiencing any issues or errors.

We are actively monitoring the situation to ensure the fix remains effective and will provide another update once the issue has been fully resolved.
Jul 1, 12:43 UTC
Investigating - Our Engineering team is investigating an issue affecting Droplet resizes using the "Downscale Anytime" option. At this time users may find this option unavailable or unresponsive in the Cloud Control Panel.

As a workaround, resizes can be performed via the API while we work to resolve this issue.

We apologize for the inconvenience and will share an update once we have more information.
Jul 1, 11:13 UTC
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