DigitalOcean Status

Aug 18, 2019

Resolved - The maintenance completed successfully. Tickets that were raised during the maintenance and new tickets are being submitted to us. If you continue to experience issues, please open a ticket with our support team. We apologize for any inconvenience.
Aug 18, 06:23 UTC

Monitoring - The maintenance is complete and we're monitoring our ticketing system. We will update with a resolved status once we've confirmed on our end that tickets are being submitted as normal (and we're receiving the tickets submitted during this window)
Aug 18, 05:56 UTC

Identified - Our support ticketing vendor is currently performing a planned maintenance. Unfortunately, this has caused an unexpected issue and tickets submitted are not currently being routed to our support team. This maintenance is expected to last until 6:00 UTC, and we expect that tickets will start routing as normal, but likely with an additional delay of up to a couple of hours. We apologize for this, and will post an update once our vendor as updated us on their status.
Aug 18, 02:59 UTC

Aug 17, 2019

No incidents reported.

Aug 16, 2019

Cloud Control Panel/API Connectivity and Event Processing Issues

Resolved - Our Engineering team has resolved the issue with our Cloud Control Panel, API, and event processing, and all systems should now be operating normally. If you continue to experience issues, please open a ticket with our support team. We apologize for any inconvenience.
Aug 16, 09:04 UTC

Monitoring - Our Engineering team has identified the issue and implemented a fix to resolve the issues with the Cloud Control Panel/API, as well as event processing, and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Aug 16, 08:13 UTC

Investigating - Our Engineering team is investigating an issue with our Cloud Control Panel and our API. During this time, users may experience issues accessing the Cloud Control Panel and API, as well as experience delays or failures when processing events such as creates, destroys, and other service-related events. We apologize for the inconvenience and will share an update once we have more information.
Aug 16, 07:55 UTC

Aug 15, 2019

Cloud Control Panel/API Connectivity and Event Processing Issues

Resolved - Our engineering team has resolved the issue with our Cloud Control Panel, API, and event processing, and all systems should now be operating normally. If you continue to experience issues, please open a ticket with our support team. We apologize for any inconvenience.
Aug 15, 16:27 UTC

Monitoring - Our engineering team has identified the issue and implemented a fix to resolve the issues with the Cloud Control Panel/API, as well as event processing, and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Aug 15, 15:08 UTC

Investigating - Our engineering team is investigating an issue with our Cloud Control Panel and our API. During this time, users may experience issues accessing the Cloud Control Panel and API, as well as experience delays or failures when processing events such as creates, destroys, and other service-related events. We apologize for the inconvenience and will share an update once we have more information.
Aug 15, 13:31 UTC

Block Storage Creation Issues in SGP1

Resolved - Our engineering team has resolved the issue with creating Block Storage in SGP1, and all systems should now be operating normally. If you continue to experience issues, please open a ticket with our support team. We apologize for any inconvenience.
Aug 15, 15:40 UTC

Monitoring - Our engineering team has identified the cause of the issue and has implemented a fix to address the issue with creating Block Storage in our SGP1 region. We are currently monitoring the situation, and will post an update once the issue is fully resolved.
Aug 15, 14:59 UTC

Update - Our engineering team continues to investigate the issue with creating Block Storage in our SGP1 region. Creation of Kubernetes clusters in our SGP1 region is also impacted, due to being unable to provision Block Storage, so users may see errors when attempting to create Kubernetes clusters. We will provide an update as soon as we have additional information.
Aug 15, 13:16 UTC

Investigating - Our engineering team is investigating an issue with creating Block Storage in SGP1 region . During this time, users may experience issues creating Block Storage. We apologize for the inconvenience and will share an update once we have more information.
Aug 15, 12:15 UTC

Aug 14, 2019

Issues with DNS Resolution

Resolved - Our engineering team has resolved the issues with DNS resolution, which should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Aug 14, 21:56 UTC

Monitoring - Our engineering team has completed capacity augments to help resolve the issues with DNS resolution and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Aug 14, 21:19 UTC

Update - Our engineering team is continuing work with the additional capacity efforts, to help prevent future impact. As of around 17:00 UTC, the issues with increased latency and DNS resolution should no longer be impacting users. We will post another update once the work has completed, or if issues arise again.
Aug 14, 17:36 UTC

Update - Our engineering team continues to work on a fix for the issue with increased latency and DNS resolution. They are working on adding additional capacity at this time to help mitigate impact. We will post an update as soon as additional information is available.
Aug 14, 15:23 UTC

Identified - Our engineering team has identified an issue with intermittent failures and increased latency in DNS resolution. Internal DNS resolution within droplets should not be affected, but users may see errors or timeouts returned when querying DNS records which are hosted on the DigitalOcean nameservers. We apologize for the inconvenience and will share an update once we have more information.
Aug 14, 13:18 UTC

Cloud Control Panel/API Connectivity and Event Processing Issues

Resolved - Our engineering team has resolved the issue with our Cloud Control Panel, API, and event processing, and all systems should now be operating normally. If you continue to experience issues, please open a ticket with our support team. We apologize for any inconvenience.
Aug 14, 20:02 UTC

Monitoring - Our engineering team has implemented a fix to resolve the issues with the Cloud Control Panel/API, as well as event processing, and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Aug 14, 19:30 UTC

Identified - Our engineering team has identified the issue with our Cloud Control Panel and our API, and is actively working on a fix. We will post an update as soon as additional information is available.
Aug 14, 19:03 UTC

Investigating - Our engineering team is investigating an issue with our Cloud Control Panel and our API. During this time, users may experience issues accessing the Cloud Control Panel and API, as well as experience delays or failures when processing events such as creates, destroys, and other service-related events. We apologize for the inconvenience and will share an update once we have more information.
Aug 14, 18:44 UTC

Aug 13, 2019

No incidents reported.

Aug 12, 2019

Issues with DNS Resolution

Resolved - Our engineering team has resolved the issue with intermittent failures and increased latency in DNS resolution. DNS systems should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Aug 12, 21:10 UTC

Monitoring - Our engineering team has implemented a fix to resolve the issue with intermittent failures and increased latency in DNS resolution and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Aug 12, 20:07 UTC

Update - Our engineering team continues to work on a fix for the issue with increased latency and DNS resolution. As a clarification, this issue does not impact internal DNS resolution within Droplets. We apologize for the inconvenience, and will post an update as soon as additional information is available.
Aug 12, 18:00 UTC

Identified - Our engineering team has identified the cause of the issue with intermittent failures and increased latency in DNS resolution and is actively working on a fix. We will post an update as soon as additional information is available.
Aug 12, 15:30 UTC

Investigating - Our engineering team is investigating an issue with intermittent failures and increased latency in DNS resolution. During this time, users may experience issues with DNS resolution, or see errors returned when querying DNS records which are hosted on the DigitalOcean nameservers. We apologize for the inconvenience and will share an update once we have more information.
Aug 12, 14:17 UTC

Aug 11, 2019

Networking issue in NYC3

Resolved - Our engineering team has resolved the issue with networking connectivity in NYC3. All systems should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Aug 11, 14:36 UTC

Monitoring - Our engineering team has identified the cause of the issue and has implemented a fix. We are currently monitoring the situation, and will post an update as soon as the issue is fully resolved.
Aug 11, 12:25 UTC

Investigating - Our engineering team is investigating an issue with connectivity in our NYC3 region. During this time you may experience connectivity loss to Droplets and Service in NYC3. We apologize for the inconvenience and will share an update once we have more information.
Aug 11, 11:54 UTC

Aug 10, 2019

Networking issue in NYC1. Intermittent packet loss

Resolved - Our engineering team has resolved the issue with networking in NYC1. All systems should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Aug 10, 23:43 UTC

Monitoring - Our network engineering team have observed the impact of the networking issue in our NYC1 region recede and is monitoring the situation moving forward. We will post an update as soon as the issue is fully resolved.
Aug 10, 23:09 UTC

Identified - Our engineering team has identified a networking issue in our NYC1 region and are currently monitoring the situation. During this time, you may experience intermittent packet loss or increased latency. We apologize for the inconvenience and will share an update once this issue is fully resolved
Aug 10, 22:23 UTC

Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.

Aug 7, 2019

No incidents reported.

Aug 6, 2019

API & Support Portal Issues

Resolved - Our engineering team has resolved the issue. The API and Support Portal should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Aug 6, 21:26 UTC

Monitoring - Our engineering team has identified the issue and implemented a fix. They are monitoring the situation, and we will post an update as soon as the issue is fully resolved.
Aug 6, 20:48 UTC

Update - We are continuing to investigate this issue.
Aug 6, 20:26 UTC

Investigating - Our engineering team is investigating an issue with the Cloud Control Panel and API. During this time, customers may experience intermittent issues creating and accessing services from the Cloud Control Panel or API, as well as making requests to services. Additionally, users may see an error page when attempting to access cloudsupport.digitalocean.com. During this time, tickets may still be submitted via https://www.digitalocean.com/company/contact/#support

We apologize for the inconvenience and will share an update once we have more information.
Aug 6, 20:25 UTC

Aug 5, 2019

Issues with connecting to new pools in our Database Clusters

Resolved - The team has resolved the issue of connecting to new pools in our Database Clusters. Connection to the database pool should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Aug 5, 09:54 UTC

Monitoring - We have implemented a fix to resolve the issue of connecting to new pools in our Database Clusters and are monitoring the situation. We will soon provide an update.
Aug 5, 08:31 UTC

Identified - We have identified the cause of the issue of connecting to new pools in our Database Clusters and are actively working on a fix. We will post an update as soon as additional information is available.
Aug 5, 05:52 UTC

Investigating - You may experience issues with connecting to new pools in our Database Clusters. Our Engineering team is investigating. We will keep the page posted with more information.
Aug 5, 04:38 UTC

Aug 4, 2019

No incidents reported.