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    If you are experiencing any issues please open a support ticket.

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  • AMS3
  • BLR1
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  • LON1
  • NYC1
  • NYC2
  • NYC3
  • SFO1
  • SFO2
  • SGP1
  • TOR1
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Status History
Dec 30 2014
Dec 29 2014
Dec 28 2014
Dec 27 2014 19:59 UTC Cloud Control Panel

Control Panel Connectivity

Our engineering team has resolved the connectivity issue to our control panel at cloud.digitalocean.com. We apologize for any inconvenience that this has caused for you. If you're still encountering an issue please open a support ticket.

History

Our engineering team is actively investigating connectivity issues to our control panel at cloud.digitalocean.com.

investigating 2014-12-27 19:59:38 UTC

We have isolated the issue causing connectivity issues to our control panel at cloud.digitalocean.com and connectivity should be proceeding as normal. We will continue to monitor connectivity. If you're still experiencing issues we ask that you please open a support ticket.

monitoring 2014-12-27 20:35:59 UTC

Our engineering team has resolved the connectivity issue to our control panel at cloud.digitalocean.com. We apologize for any inconvenience that this has caused for you. If you're still encountering an issue please open a support ticket.

resolved 2014-12-27 21:20:10 UTC
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Dec 27 2014 17:05 UTC NYC3 Networking

Network Connectivity

At this time network connectivity in NYC3 has been resolved by our networking team. We appreciate your patience as we worked through this and apologize for any issues this may have cause for you. If you continue to experience any issues please open a support ticket.

History

Our engineering team are monitoring network connectivity issues. During this time you may experience slow connection to your droplets. We will provide an update soon.

monitoring 2014-12-27 17:05:41 UTC

Our engineering team continue to monitor the situation impacting droplet connectivity in NYC3. We appreciate your patience and apologize for any issues this may have cause for you. Connectivity in NYC3 is now stable, If you continue to experience any issues please open a support ticket.

monitoring 2014-12-27 18:39:15 UTC

At this time network connectivity in NYC3 has been resolved by our networking team. We appreciate your patience as we worked through this and apologize for any issues this may have cause for you. If you continue to experience any issues please open a support ticket.

resolved 2014-12-27 19:11:02 UTC
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Dec 26 2014
Dec 25 2014
Dec 24 2014
Dec 23 2014
Dec 22 2014
Dec 21 2014
Dec 20 2014
Dec 19 2014
Dec 18 2014
Dec 17 2014
Dec 16 2014
Dec 15 2014
Dec 14 2014
Dec 13 2014
Dec 12 2014
Dec 11 2014
Dec 10 2014 15:43 UTC Cloud Control Panel

Control Panel Connectivity

At this time connectivity has returned to normal for all users. If you continue to experience issues please open a support ticket.

History

Our engineering team is actively investigating connectivity issues to our cloud platform.

investigating 2014-12-10 15:43:16 UTC

Our engineering team is continuing to investigate intermittent issues impacting a small subset of users. We will provide an update soon and apologize for any interruption this causes for you.

update 2014-12-10 16:14:15 UTC

Our engineering team has identified the connectivity issue is regional and is impacting a small subset of users. We're working with our our third-party provider to help resolve the issue as soon as possible. We will provide an update as soon as one is available.

monitoring 2014-12-10 16:25:28 UTC

At this time connectivity has returned to normal for all users. If you continue to experience issues please open a support ticket.

resolved 2014-12-10 17:05:43 UTC
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Dec 09 2014
Dec 08 2014
Dec 07 2014
Dec 06 2014
Dec 05 2014 05:22 UTC Event Processing

Event Processing Delay

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

History

Our engineering team is actively investigating event processing delays. During this time you may experience slower than normal events such as creates, destroys and power events. We apologize for any inconvenience that this causes for you.

investigating 2014-12-05 05:22:53 UTC

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

resolved 2014-12-05 05:47:26 UTC
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Dec 04 2014
Dec 03 2014 14:54 UTC Cloud Control Panel Event Processing API

Website Connectivity & Event Processing Delay

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

History

Our engineering team is actively investigating event processing delays. During this time you may experience slower than normal events such as creates, destorys and power events. We apologize for any inconvenience that this causes for you.

investigating 2014-12-03 14:54:58 UTC

Our engineering team are monitoring website connectivity and event processing delays. We apologize for any inconvenience that this has caused for you. If you're still encountering an issue please open a support ticket.

monitoring 2014-12-03 15:02:29 UTC

Our engineering team is continuing to investigate connectivity issues and event processing delays. We apologize for the inconvenience and will continue to provide updates.

update 2014-12-03 15:24:27 UTC

Our engineers are continuing to monitor connectivity and event processing. We will continue to monitor and will provide an update when the issue is fully resolved.

monitoring 2014-12-03 15:34:30 UTC

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

resolved 2014-12-03 15:48:55 UTC
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Dec 02 2014
Dec 01 2014
Nov 30 2014 12:40 UTC NYC2 SFO1 Event Processing

Event Processing Delay

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

History

Our engineers are working to resolve event processing delays for droplet events. This will affect droplet creation, power cycling and other related events in NYC2 and SFO. We apologize for any inconvenience.

investigating 2014-11-30 12:40:37 UTC

Our engineers continue to work to resolve event processing delays for droplet events in SFO and NYC2. This will affect droplet creation, power cycling, destroys, backups and other related events. Thank you for your patience as we work to resolve these issues. We apologize for any inconvenience.

investigating 2014-11-30 15:35:13 UTC

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

resolved 2014-11-30 17:19:14 UTC
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Nov 29 2014
Nov 28 2014
Nov 27 2014
Nov 26 2014
Nov 25 2014 00:17 UTC Event Processing

Delayed Event Processing

Event processing has returned to normal. Thanks for your patience as we worked to resolve this issue.

History

Our engineers are working to resolve event processing delays for droplet events. This will affect droplet creation, power cycling and other related events. We apologize for any inconvenience.

investigating 2014-11-25 00:17:13 UTC

Event processing has returned to normal. Thanks for your patience as we worked to resolve this issue.

resolved 2014-11-25 01:06:20 UTC
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Nov 24 2014
Nov 23 2014
Nov 22 2014
Nov 21 2014
Nov 20 2014
Nov 19 2014
Nov 18 2014
Nov 17 2014
Nov 16 2014
Nov 15 2014
Nov 14 2014 16:08 UTC

Connectivity in AMS2

Our network engineers have confirmed that connectivity in AMS2 has returned to normal for the cabinet that was impacted. We are working with our vendor to assess the outage. If you continue to experience any remaining issues please open a support ticket.

History

We're investigating reports of connectivity issues in AMS2 that are impacting some customers.

investigating 2014-11-14 16:10:59 UTC

Our networking engineers have confirmed that the connectivity issues impacting AMS2 are limited to 1 cabinet. Our team continues to investigate and we will provide an update as one is available.

investigating 2014-11-14 16:27:15 UTC

Our network engineers have confirmed that connectivity in AMS2 has returned to normal for the cabinet that was impacted. We are working with our vendor to assess the outage. If you continue to experience any remaining issues please open a support ticket.

resolved 2014-11-14 16:51:53 UTC
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Nov 13 2014
Nov 12 2014
Nov 11 2014 18:59 UTC

Delayed Event Processing

Event processing has returned to normal. Thanks for your patience as we worked to resolve this issue.

History

Our engineers are working to resolve event processing delays for droplet events. This will affect droplet creation, power cycling and other related events. We apologize for any inconvenience.

investigating 2014-11-11 19:00:29 UTC

Event processing has returned to normal. Thanks for your patience as we worked to resolve this issue.

resolved 2014-11-11 19:06:07 UTC
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Nov 11 2014 00:22 UTC

SGP1 creations temporarily disabled

We have not detected any further issues, and are closing this status event.

History

We have temporarily disabled droplet creations in SGP1 while our engineers investigate recent errors detected in that region.

investigating 2014-11-11 00:24:05 UTC

We have re-enabled droplet creations in SGP1 and are continuing to monitor for further issues.

monitoring 2014-11-11 01:18:02 UTC

We have not detected any further issues, and are closing this status event.

resolved 2014-11-11 01:46:21 UTC
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Nov 10 2014
Nov 09 2014 00:17 UTC

Delayed Event Processing

Event processing has returned to normal. Thanks for your patience as we worked to resolve.

History

We are currently working to resolve event processing delays for droplet events. This will affect droplet creation, power cycling and other related events. We will provide updates as we have more information to share. We apologize for any inconvenience.

investigating 2014-11-09 00:17:25 UTC

Event processing has returned to normal. Thanks for your patience as we worked to resolve.

resolved 2014-11-09 00:33:45 UTC
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Nov 08 2014
Nov 07 2014
Nov 06 2014
Nov 05 2014
Nov 04 2014 18:47 UTC

Delayed Event Processing

Event processing has returned to normal. Thanks for your patience as we worked to resolve.

History

We are currently working to resolve event processing delays for droplet events. This will affect droplet creation, power cycling and other related events. We will provide updates as we have more information to share. We apologize for any inconvenience.

investigating 2014-11-04 18:50:13 UTC

Event processing has returned to normal. Thanks for your patience as we worked to resolve.

resolved 2014-11-04 19:48:59 UTC
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Nov 03 2014
Nov 02 2014
Nov 01 2014
Oct 31 2014
Oct 30 2014
Oct 29 2014
Oct 28 2014
Oct 27 2014
Oct 26 2014
Oct 25 2014
Oct 24 2014
Oct 23 2014
Oct 22 2014
Oct 21 2014
Oct 20 2014
Oct 19 2014
Oct 18 2014
Oct 17 2014 10:07 UTC

Connectivity Issues in AMS1 & AMS2

Our network engineers have confirmed that all connectivity in AMS1 and AMS2 has returned to normal. If you continue to experience any remaining issues please open a support ticket.

History

Our team is investigating connectivity and packet loss issues in AMS1. We will provide an update as soon as we have further information. Thanks for your patience.

investigating 2014-10-17 10:12:29 UTC

The connectivity and packet loss issues are being reported in AMS2. Our team continues to investigate and we will provide an update as one is available.

update 2014-10-17 10:30:42 UTC

At this time connectivity in AMS1 and AMS2 has returned to normal. We will continue to monitor the performance and ask that if you are still experiencing an issue to open a support ticket.

monitoring 2014-10-17 10:48:19 UTC

Our network engineers have confirmed that all connectivity in AMS1 and AMS2 has returned to normal. If you continue to experience any remaining issues please open a support ticket.

resolved 2014-10-17 11:17:12 UTC
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Oct 16 2014
Oct 15 2014
Oct 14 2014
Oct 13 2014
Oct 12 2014
Oct 11 2014
Oct 10 2014
Oct 09 2014
Oct 08 2014
Oct 07 2014
Oct 06 2014
Oct 05 2014
Oct 04 2014
Oct 03 2014
Oct 02 2014
Oct 01 2014 19:09 UTC

Investigating Latency in AMS1

At this time our engineering team has resolved the issues causing latency in AMS1. If you continue to encounter any issues please open a support ticket. We appreciate your patience.

History

Our engineers are investigating reports of latency in AMS1. During this time you may experience slow connections to your droplets. We will provide an update soon.

investigating 2014-10-01 19:11:39 UTC

At this time our engineering team has resolved the issues causing latency in AMS1. If you continue to encounter any issues please open a support ticket. We appreciate your patience.

resolved 2014-10-01 19:55:24 UTC
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Sep 30 2014 18:40 UTC

Delayed Event Processing

Event processing has returned to normal. Thanks for your patience as we worked to resolve.

History

At this time we are seeing events take longer than normal. Our engineering team is investigating the root cause and we will provide an update shortly when events have returned to normal. We apologize for any inconvenience.

investigating 2014-09-30 18:42:47 UTC

Event processing has returned to normal. Thanks for your patience as we worked to resolve.

resolved 2014-09-30 18:53:42 UTC
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Sep 29 2014
Sep 28 2014
Sep 27 2014
Sep 26 2014
Sep 25 2014
Sep 24 2014 16:33 UTC

Investigating Network Issues in NYC2

Our engineering team has confirmed that all networking issues in NYC2 have been resolved. If you continue to experience any issues at all, please open a support ticket.

History

We're investigating network issues impacting our NYC2 data center. During this time you may notice connectivity issues to your droplets. We appreciate your patience and will provide an update soon.

investigating 2014-09-24 16:36:00 UTC

Our team continues to investigate network issues impacting our NYC2 data center. We will provide an update soon, and appreciate your patience.

issue 2014-09-24 16:57:06 UTC

At this time our engineering team has resolved the networking issue in NYC2. We will continue to monitor the performance, and ask that if you are still encountering issues to please open a support ticket.

monitoring 2014-09-24 17:07:17 UTC

Our engineering team has confirmed that all networking issues in NYC2 have been resolved. If you continue to experience any issues at all, please open a support ticket.

resolved 2014-09-24 17:45:36 UTC
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Sep 23 2014
Sep 22 2014
Sep 21 2014
Sep 20 2014
Sep 19 2014
Sep 18 2014
Sep 17 2014 15:00 UTC

Droplet Events Temporarily Disabled

The issue has been resolved by our team, and droplet events have been re-enabled. Thanks for your patience, and if you have any follow up questions please contact our support team.

History

We have temporarily disabled droplet events as we work to resolve issues impacting event processing. We apologize for any issue that this causes for you.

investigating 2014-09-17 15:02:15 UTC

The issue has been resolved by our team, and droplet events have been re-enabled. Thanks for your patience, and if you have any follow up questions please contact our support team.

resolved 2014-09-17 15:08:21 UTC
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Sep 17 2014 05:31 UTC

Delayed Events

After continued monitoring, the issue is now marked as resolved.

History

We are currently working to resolve event processing issues which may cause droplet related actions (create, destroy, etc) to be delayed. We'll provide updates as we find more information and resolve the issue.

investigating 2014-09-17 05:31:49 UTC

We believe this issue is fully resolved and are currently monitoring this further to ensure there are no additional issues.

monitoring 2014-09-17 06:13:15 UTC

After continued monitoring, the issue is now marked as resolved.

resolved 2014-09-17 07:13:07 UTC
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Sep 16 2014
Sep 15 2014
Sep 14 2014
Sep 13 2014 01:34 UTC

NYC2: Minimal Impact Network Maintenance (2014-09-13 02:00 UTC)

We are done.

History

Start: 2014-09-13 02:00 UTC (2014-09-12 20:00 EDT)
End: 2014-09-13 08:00 UTC

We will be performing some network hardware and provider maintenance in NYC2.

Expected Impact:

There may be a brief moment of latency or packet loss lasting 1-3 minutes each as we transition the network to the new hardware. Shared private networking will have no impact.

Resolution:

As part of our continued evaluation of recent outages, we have located a couple parts that have the potential to cause a future interruption. We will be proactively replacing the parts to ensure the continued stability of nyc2.

Approximately 30 minutes prior to starting any work, we will post and update our progress on the www.digitaloceanstatus.com website and keep it updated with our progress.

If you have any questions, do not hesitate to contact support.

investigating 2014-09-13 01:35:00 UTC

At this time we have completed all our changes and are now closely monitoring.

monitoring 2014-09-13 05:57:35 UTC

We are done.

resolved 2014-09-13 07:09:34 UTC
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Sep 12 2014
Sep 11 2014 19:54 UTC

Droplet Creates Temporarily Disabled

At this time the issue has been resolved by our team, and droplet creates have been re-enabled. Thanks for your patience, and if you have any follow up questions please contact our support team.

History

At this time we are investigating an issue causing new droplet creates to fail. We have temporarily disabled droplet creates as we work to resolve the issue. We apologize for any issue that this causes for you.

investigating 2014-09-11 19:55:05 UTC

Our engineering team has identified the issue and is working to deploy a fix. We appreciate your patience and will be providing an update soon.

update 2014-09-11 20:22:39 UTC

At this time the issue has been resolved by our team, and droplet creates have been re-enabled. Thanks for your patience, and if you have any follow up questions please contact our support team.

resolved 2014-09-11 20:47:34 UTC
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Sep 10 2014
Sep 09 2014
Sep 08 2014 16:21 UTC

Event Processing Delays

At this time event processing times have returned to normal. Thanks for your patience.

History

We are currently working to resolve event processing issues which may cause droplet related actions to be delayed. We'll provide updates as we know more.

investigating 2014-09-08 16:22:40 UTC

We have identified the source of the processing delays and are currently working to resolve it. We expect this to be resolved soon.

investigating 2014-09-08 16:29:55 UTC

At this time event processing times have returned to normal. Thanks for your patience.

resolved 2014-09-08 17:15:02 UTC
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Sep 07 2014
Sep 06 2014
Sep 05 2014
Sep 04 2014 10:57 UTC

Event Processing Delays

The event backlog has caught up completely and all systems are operational.

History

We are currently working to resolve event processing delays for all droplet events across the cloud. This will affect droplet creation, power cycling, destroys, and other related events. We will provide updates as we have more information to share.

investigating 2014-09-04 10:59:18 UTC

We have identified the source of the event processing delays and are working to repair the problem. We'll continue to post updates as we have them.

update 2014-09-04 11:33:04 UTC

We have resolved the underlying cause of the event processing delays and are continuing to monitor our event queue until everything has finished catching up.

monitoring 2014-09-04 12:02:14 UTC

The event backlog has caught up completely and all systems are operational.

resolved 2014-09-04 13:49:37 UTC
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Sep 03 2014 03:49 UTC

Dashboard and API Problems

Dashboard and API performance has returned to normal.

History

We are currently investigating problems with our cloud dashboard and API. We will provide additional information when we have more to share.

investigating 2014-09-03 03:50:40 UTC

Dashboard and API performance has returned to normal.

resolved 2014-09-03 04:00:45 UTC
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Sep 02 2014
Sep 01 2014 21:05 UTC

Dashboard and API errors

The error rates for our sites have fallen back to normal levels. We will continue to monitor closely but believe the problems have been resolved.

History

We are currently investigating intermittent problems with the dashboard and API. We will post additional updates as we have more information to share.

investigating 2014-09-01 21:05:43 UTC

The error rates for our sites have fallen back to normal levels. We will continue to monitor closely but believe the problems have been resolved.

resolved 2014-09-01 21:11:22 UTC
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Aug 31 2014
Aug 30 2014
Aug 29 2014 23:51 UTC

Event latency across all regions

We've resolved the issue that was causing event latency. We're sorry for the inconvenience.

History

We are currently investigating event latency affecting droplets across all regions.

We will provide updates as we have more information.

investigating 2014-08-29 23:53:25 UTC

We appreciate your patience. Our engineering team is still working to resolve the issue which is causing event latency across all regions.

investigating 2014-08-30 00:17:21 UTC

The primary issue is resolved. Our engineering team are currently investigating some smaller related issues.

investigating 2014-08-30 01:08:56 UTC

We've resolved the issue that was causing event latency. We're sorry for the inconvenience.

resolved 2014-08-30 01:18:53 UTC
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Aug 29 2014 13:45 UTC

DNS update issues

We've resolved the issue that was causing DNS update issues. We're sorry for the inconvenience.

History

We are currently investigating issues affecting updates to DNS. We will provide status updates as we have more information.

Latest Update

We've identified an issue with a 3rd party provider, which has been immediately resolved. We're continuing to work with them to fully understand the problem.

resolved 2014-08-29 13:45:57 UTC

We've resolved the issue that was causing DNS update issues. We're sorry for the inconvenience.

investigating 2014-08-30 00:19:58 UTC
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Aug 28 2014
Aug 27 2014 02:30 UTC

Community site offline

We've resolved the issue that was causing the site to be offline, and it's operational again. We're sorry for the inconvenience.

History

Our community site is currently offline. We are working on a resolution, expect an update soon.

investigating 2014-08-27 02:36:51 UTC

We've resolved the issue that was causing the site to be offline, and it's operational again. We're sorry for the inconvenience.

resolved 2014-08-27 02:43:29 UTC
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Aug 26 2014
Aug 25 2014
Aug 24 2014
Aug 23 2014
Aug 22 2014 23:49 UTC

LON1: Minimal Impact Network Maintenance (2014-08-23 00:00 UTC)

We have completed our upgrades.

History

Start: 2014-08-23 00:00 UTC
End: 2014-08-23 05:00 UTC

We will be upgrading the software on our core routers to ensure added stability to the region.

Expected Impact:

There may be several brief periods of latency lasting 1-3 minutes each as we take a core router out of service, upgrade it and return it to service. We have full redundancy in this area and will only be doing 1 at a time to ensure full up time as the work is completed. We have tested the upgrade in our labs and consider it to be low risk.

Resolution:

Our analysis of recent outages in other regions has identified several software bugs. We are proactively updating our core routers to ensure increased stability and reliability of LON1.

Approximately 30 minutes prior to starting any work, we will post and update our progress on the www.digitaloceanstatus.com website and keep it updated with our progress.

If you have any questions, do not hesitate to contact support.

Thanks,
DigitalOcean Networking Team.

investigating 2014-08-22 23:50:11 UTC

We have completed our upgrades.

resolved 2014-08-23 01:13:35 UTC
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Aug 21 2014
Aug 20 2014 15:50 UTC

SGP1: Minimal Impact Network Maintenance

We have completed our upgrades.

History

Start: 2014-08-20 16:00 UTC
End: 2014-08-20 20:00 UTC

We will be upgrading the software on our core routers to ensure added stability to the region.

Expected Impact:

There may be several brief periods of latency lasting 1-3 minutes each as we take a core router out of service, upgrade it and return it to service. We have full redundancy in this area and will only be doing 1 at a time to ensure full up time as the work is completed. We have tested the upgrade in our labs and consider it to be low risk.

Resolution:

Our analysis of recent outages in other regions has identified several software bugs. We are proactively updating our core routers to ensure increased stability and reliability of SGP1.

Approximately 30 minutes prior to starting any work, we will post and update our progress on the www.digitaloceanstatus.com website and keep it updated with our progress.

If you have any questions, do not hesitate to contact support.

Thanks,
DigitalOcean Networking Team

investigating 2014-08-20 15:50:43 UTC

We have completed our upgrades.

resolved 2014-08-20 16:55:01 UTC
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Aug 20 2014 13:34 UTC

AMS2 Events Temporarily Disabled

Events have been re-enabled in AMS2. Thanks for your patience.

History

At this time events in AMS2 have been temporarily disabled as our engineering team diagnoses an issue causing event processing delays. We will update you shortly with more information and appreciate your patience.

investigating 2014-08-20 13:36:42 UTC

We are continuing to investigate the issue which caused event processing delays. Events remain disabled as we investigate further. Thanks for your patience, we'll provide an update soon.

update 2014-08-20 13:59:58 UTC

We appreciate your patience. Our engineering team is still working to resolve the issue which caused droplet creation issues in AMS2.

update 2014-08-20 15:18:53 UTC

Events have been re-enabled in AMS2. Thanks for your patience.

resolved 2014-08-20 15:51:21 UTC
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Aug 19 2014
Aug 18 2014 03:35 UTC

SFO1: Minimal impact network maintenance (2014-08-18 04:00 UTC)

We have completed all work.

History

Start: 2014-08-18 04:00 UTC
End: 2014-08-18 08:00 UTC

We will be upgrading the software on our core routers to ensure added stability to the region.

Expected Impact:

There may be several brief periods of latency lasting 1-3 minutes each as we take a core router out of service, upgrade it and return it to service. We have full redundancy in this area and will only be doing 1 at a time to ensure full up time as the work is completed. We have tested the upgrade in our labs and consider it to be low risk.

Resolution:

Our analysis of recent outages in other regions has identified several software bugs. We are proactively updating our core routers to ensure increased stability and reliability of SFO1.

Approximately 30 minutes prior to starting any work, we will post and update our progress on the www.digitaloceanstatus.com website and keep it updated with our progress.

If you have any questions, do not hesitate to contact support.

Thanks,
DigitalOcean Networking Team.

investigating 2014-08-18 03:36:09 UTC

We are completed with our upgrades and will be monitoring the network closely for any problem.

monitoring 2014-08-18 05:19:56 UTC

We have completed all work.

resolved 2014-08-18 06:43:15 UTC
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Aug 17 2014
Aug 16 2014 12:40 UTC

Partial power failure in NYC1 region

This time the NYC1 region remains stable with the exception of 5 hypervisor servers which we are working to restore. At this time we are discontinuing public status updates for this issue since it is resolved for the overwhelming majority of customers.

We will be contacting the customers with droplets on those hypervisors directly as we work to bring them back online.

If you are still having problems with your droplets and have not heard from us, please contact support@digitalocean.com so that we can troubleshoot further.

History

We are currently investigating connectivity issues affecting some droplets in our NYC 1 region. We will provide status updates as we have more information.

investigating 2014-08-16 12:43:15 UTC

We continue to investigate limited connectivity issues with some droplets in the NYC1 region. We will update this status as more information becomes available.

update 2014-08-16 13:15:19 UTC

Our engineering and network teams are are currently recovering from a partial power outage in the NYC1 region. We do not have an ETA at this time, but will share more information as it becomes available.

update 2014-08-16 13:28:26 UTC

Our teams are continuing to work and resolve the issues related to a partial power outage in NYC1. We appreciate your patience and will provide a further update as one is available.

update 2014-08-16 13:58:02 UTC

At this time the vast majority of nodes in the NYC1 region have been returned to service. We continue to work to restore service to a few hypervisor nodes which are still having issues.

update 2014-08-16 15:38:27 UTC

This time the NYC1 region remains stable with the exception of 5 hypervisor servers which we are working to restore. At this time we are discontinuing public status updates for this issue since it is resolved for the overwhelming majority of customers.

We will be contacting the customers with droplets on those hypervisors directly as we work to bring them back online.

If you are still having problems with your droplets and have not heard from us, please contact support@digitalocean.com so that we can troubleshoot further.

resolved 2014-08-16 16:26:53 UTC
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Aug 15 2014 20:05 UTC

Connectivity issues in AMS2

Everything continues to behave normally. At this point, we continue to be stable and will discontinue status updates. We appreciate your support.

History

We are currently investigating connectivity issues affecting some droplets in our AMS2 region. We will provide status updates as we have more information.

investigating 2014-08-15 20:06:56 UTC

The connectivity problems have been resolved for several minutes but we continue to monitor the situation closely.

monitoring 2014-08-15 20:18:51 UTC

After further investigation, it appears that the issue is not fully resolved for all droplets. We continue to investigate and are working to restore service to all affected droplets as quickly as possible.

investigating 2014-08-15 20:39:19 UTC

We continue to work to resolve connectivity problems affecting a very small percentage of droplets. At this time, we are preparing some changes to our core network that we believe will help to resolve the problem. We are hopeful that we can restore service to the affected droplets within the next 30 minutes.

update 2014-08-15 21:02:01 UTC

We continue to be stable after the core networking changes we made, but we're going to monitor closely for a little longer before we close this status event. Thank you for your patience.

monitoring 2014-08-15 22:41:56 UTC

Everything continues to behave normally. At this point, we continue to be stable and will discontinue status updates. We appreciate your support.

resolved 2014-08-15 22:58:15 UTC
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Aug 14 2014
Aug 13 2014
Aug 12 2014
Aug 11 2014
Aug 10 2014
Aug 09 2014 11:59 UTC

Scheduled database maintenance

We've successfully completed database maintenance. Thanks for your patience!

History

We have begun the scheduled database maintenance planned for this morning. As a reminder, we anticipate up to 30 minutes of downtime for the control panel and API while we perform this work. Expect further updates as we have them.

update 2014-08-09 12:03:59 UTC

We're continuing to work on the planned maintenance. It's taking longer than expected, but we should be back online soon.

update 2014-08-09 12:31:21 UTC

Work is continuing on the planned maintenance. Things are nearly wrapped up, we're just finishing verification of the changes.

update 2014-08-09 12:55:12 UTC

We've completed our scheduled maintenance for this morning. We're continuing to monitor our systems and will post a final update.

update 2014-08-09 13:01:30 UTC

We've successfully completed database maintenance. Thanks for your patience!

resolved 2014-08-09 13:18:27 UTC
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Aug 08 2014
Aug 07 2014
Aug 06 2014
Aug 05 2014
Aug 04 2014
Aug 03 2014
Aug 02 2014
Aug 01 2014
Jul 31 2014 21:48 UTC

NYC2 Power Maintenance July 31st, 2014

All circuits are re-energized and we are completed. No impact to any droplets.

History

Maintenance Start: July 31st 17:00 EDT
Maintenance End: August 1st 05:00 EDT

One of our datacenter providers will be doing a power maintenance which will include de-energizing power feeds one at a time.
All of our equipment has redundant power sources therefore we do not expect this maintenance to affect any customers.
We will have staff on site to monitor the electricians progress.
Support staff will be monitoring the hypervisors as well.

Should you notice any issues with your droplets during this time please don't hesitate to contact support.

Thank you,
DigitalOcean Support

investigating 2014-07-31 21:49:12 UTC

All circuits are re-energized and we are completed. No impact to any droplets.

resolved 2014-08-01 05:39:06 UTC
Show Full Details
Jul 31 2014 04:20 UTC

Network Maintenance

We have completed our maintenance window. You may have seen a brief period of up to 60 seconds of additional latency as the network reconverged. At this time all systems are working as expected and we have restored redundancy in the NYC2 region's core network.

Thank you for your patience and support.

History

We are currently preparing to perform a network maintenance in order to return the NYC2 region to full redundancy. While we do not expect this to cause any problems, but we are prepared to roll back quickly if there are any issues.

We will keep you posted as we have new information to share.

monitoring 2014-07-31 04:22:18 UTC

We have just begun the first steps in our maintenance procedure. Things are going well so far. We will continue to report as we have additional information.

monitoring 2014-07-31 04:37:16 UTC

We have now restored redundancy in the network core for the NYC2 region. We will continue to monitor things very closely.

monitoring 2014-07-31 04:55:41 UTC

We have completed our maintenance window. You may have seen a brief period of up to 60 seconds of additional latency as the network reconverged. At this time all systems are working as expected and we have restored redundancy in the NYC2 region's core network.

Thank you for your patience and support.

resolved 2014-07-31 05:11:03 UTC
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Jul 30 2014
Jul 29 2014 17:16 UTC

NYC2 Connection to Control Panel & Droplets

At this time the network is stable and we have removed the problematic core switch from the network. We will continue to work to fully understand and resolve the problems with that switch. Once we are comfortable that the device has been stabilized we will schedule a maintenance window to return it to production in the next couple of days to restore redundancy to our network. We are sincerely sorry for the disruption.

History

We have identified a slow connection to our NYC2 data center. Our team is working to resolve this and we will update you soon.

Some customers may have no connection at this time.

investigating 2014-07-29 17:17:49 UTC

Due to this issue our Support Team is currently unable to reply to support tickets. Our team is standing by and will reply as soon as possible. We're sorry for the trouble and thank you for your patience.

update 2014-07-29 17:21:52 UTC

Our team is still actively working to resolve the issue in NYC2, we appreciate your patience and will provide an update soon.

update 2014-07-29 17:44:53 UTC

Our team is continuing to work to resolve the issue impacting connection to NYC2. Thank you for your patience.

update 2014-07-29 18:05:26 UTC

We are currently working to recover from a routing engine failure in our core switching infrastructure in the NYC2 region. All of our networking and site reliability team members are working hard to isolate the problem and we have engaged our vendor for additional support.

update 2014-07-29 18:38:28 UTC

We are seeing connectivity restored to our NYC2 data center. We will continue to monitor connectivity and events closely.

If you continue to see any connectivity issues please open a support ticket and our team will investigate.

monitoring 2014-07-29 19:06:28 UTC

At this time the network is stable and we have removed the problematic core switch from the network. We will continue to work to fully understand and resolve the problems with that switch. Once we are comfortable that the device has been stabilized we will schedule a maintenance window to return it to production in the next couple of days to restore redundancy to our network. We are sincerely sorry for the disruption.

resolved 2014-07-29 19:27:33 UTC
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Jul 28 2014
Jul 27 2014
Jul 26 2014
Jul 25 2014
Jul 24 2014
Jul 23 2014
Jul 22 2014 17:43 UTC

NYC2 Connectivity and Event Latency

Connectivity to the affected droplets has been restored and our control panel and API are behaving normally. We will continue to monitor the situation very closely.

History

We are currently investigating network connectivity issues affecting some droplets in the NYC2 datacenter. These connectivity problems are also causing problems when accessing our cloud control panel and API.

We will provide updates as we have more information.

investigating 2014-07-22 17:45:45 UTC

Connectivity to the affected droplets has been restored and our control panel and API are behaving normally. We will continue to monitor the situation very closely.

monitoring 2014-07-22 17:54:38 UTC

resolved 2014-07-23 14:49:44 UTC
Show Full Details
Jul 21 2014 22:10 UTC

NYC2 Connection to Control Panel & Droplets

At this point the cloud control panel and API continues to be stable and all droplet communications are working as expected.

History

We have identified a slow connection to our Control Panel which may be impacting web and API users. Our team is working to resolve this and we will update you soon.

investigating 2014-07-21 22:11:38 UTC

This issue is only impacting droplets in NYC2. We will provide an update as it becomes available.

update 2014-07-21 22:21:10 UTC

There is networking issue which is affecting droplet and control panel connectivity in NYC2. Our team is working to resolve this and we will update you soon.

update 2014-07-21 22:25:24 UTC

Due to this issue our Support Team is currently unable to reply to support tickets. Our team is standing by and will reply as soon as possible. We're sorry for the trouble and thank you for your patience.

update 2014-07-21 22:42:18 UTC

Our team is still actively working to resolve the issue in NYC2, we appreciate your patience and will provide an update soon.

update 2014-07-21 22:56:02 UTC

Our team is continuing to work to resolve the issue impacting NYC2. Thank you for your patience.

update 2014-07-21 23:52:44 UTC

Event processing and the cloud dashboard are currently responsive, but we continue to troubleshoot networking issues for some droplets in NYC2.

update 2014-07-22 00:14:59 UTC

At this time connection to control panel and droplets have returned to normal status. We are continuing to monitor the network. If you are still experiencing a service interruption please open a support ticket.

monitoring 2014-07-22 00:21:32 UTC

At this point the cloud control panel and API continues to be stable and all droplet communications are working as expected.

resolved 2014-07-22 01:03:19 UTC
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Jul 20 2014
Jul 19 2014
Jul 18 2014
Jul 17 2014
Jul 16 2014
Jul 15 2014
Jul 14 2014 17:50 UTC

Event Processing Delays

Event processing has been restored.

History

We are currently working to resolve event processing delays for all droplet events across the cloud. This will affect droplet creation, power cycling, destroys, and other related events. We will provide updates as we have more information to share.

investigating 2014-07-14 17:51:25 UTC

Event processing has been restored.

resolved 2014-07-14 17:55:34 UTC
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Jul 13 2014
Jul 12 2014
Jul 11 2014
Jul 10 2014
Jul 09 2014
Jul 08 2014 14:02 UTC

Network Latency - All Regions

At this time our network latency is back to normal in all regions.

History

We are currently investigating higher than normal latency in all regions. We will provide updates as we have more information.

investigating 2014-07-08 14:04:29 UTC

Latency is back to normal in our SFO, NYC2, and AMS2 datacenters. We are still working on the remaining regions.

investigating 2014-07-08 14:32:29 UTC

At this time our network latency is back to normal in all regions.

resolved 2014-07-08 14:57:32 UTC
Show Full Details
Jul 08 2014 03:48 UTC

Network Problems AMS1 & NYC2

Network performance has stabilized but we continue to monitor the situation very closely. Thank you for your patience.

History

We are currently investigating networking problems affecting our AMS1 and NYC2 datacenters. This may cause latency and packet loss reaching droplets in those regions as well and problems accessing services such as the DigitalOcean API or control panel.

investigating 2014-07-08 03:49:55 UTC

Network performance has stabilized but we continue to monitor the situation very closely. Thank you for your patience.

monitoring 2014-07-08 04:24:59 UTC

resolved 2014-07-08 04:47:17 UTC
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Jul 07 2014
Jul 06 2014
Jul 05 2014
Jul 04 2014 18:30 UTC

Event Processing Problems

Event processing continues to work normally so we are going to discontinue tracking this as a status event. Thanks again for your patience.

History

We are currently working to resolve some problems with our event processing systems. All droplet actions like creates, deletes, and power on/off are affected. All hands are on deck to resolve this as quickly as possible.

issue 2014-07-04 18:32:19 UTC

We continue to work to resolve the event processing problems. Our team knows where the problem lies and is working as fast as possible to restore service. We will post additional updates as we have more information to share.

update 2014-07-04 18:56:35 UTC

Our event system is once again processing events, but we have a backlog to work through. We expect this to drain very quickly and we will report back when event latency is back to normal.

Thank you for your patience.

update 2014-07-04 19:05:41 UTC

Event latency has largely returned to normal at this time. We will continue to monitor the situation very closely.

monitoring 2014-07-04 19:11:10 UTC

Event processing continues to work normally so we are going to discontinue tracking this as a status event. Thanks again for your patience.

resolved 2014-07-04 19:32:43 UTC
Show Full Details
Jul 03 2014 17:21 UTC

Slow Event Processing

Event processing speed is back to normal. Thank you for your patience.

History

We're experiencing slow event processing resulting in a backlog of events such as creates, destroys, or power-cycles. Our engineers are working to resolve the issue.

investigating 2014-07-03 17:21:55 UTC

Event processing speed is back to normal. Thank you for your patience.

resolved 2014-07-03 17:47:09 UTC
Show Full Details
Jul 03 2014 02:05 UTC

Event Processing: AMS2

Event processing has been enabled for some time, but we continue to monitor to ensure that things are fully back to normal.

History

We're experiencing slow event processing in AMS2 resulting in a backlog of events. Events have been temporarily disabled in AMS2 while our engineers investigate the issue.

investigating 2014-07-03 02:08:18 UTC

Event processing has been enabled for some time, but we continue to monitor to ensure that things are fully back to normal.

monitoring 2014-07-03 03:46:32 UTC

resolved 2014-07-03 04:41:03 UTC
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Jul 02 2014
Jul 01 2014
Jun 30 2014
Jun 29 2014
Jun 28 2014
Jun 27 2014
Jun 26 2014
Jun 25 2014 07:19 UTC

Slow Event Processing

Events are now processing normally and the queue is decreasing. If you are still experiencing any issue please contact our support team

History

We're experiencing slow event processing resulting in a backlog of events such as creates, destroys, or power-cycles. Our engineers are working to resolve the issue.

resolved 2014-06-25 07:19:40 UTC

Events are now processing normally and the queue is decreasing. If you are still experiencing any issue please contact our support team

investigating 2014-06-25 08:07:55 UTC
Show Full Details
Jun 24 2014 02:20 UTC

Slow event processing

Events are now processing normally and the queue is decreasing. If you are still experiencing any issue please contact our support team

History

We're experiencing slow event processing resulting in a backlog of events such as creates, destroys, or power-cycles. Our engineers are working to resolve the issue.

investigating 2014-06-24 02:20:36 UTC

Events are now processing normally and the queue is decreasing. If you are still experiencing any issue please contact our support team

resolved 2014-06-24 02:39:57 UTC
Show Full Details
Jun 23 2014
Jun 22 2014 22:41 UTC

SFO Connectivity.

The emergency hardware maintenance has been completed successfully with no further disruption. Thank you for your patience.

History

We are currently investigating connectivity issues in SFO
Region. We will update this status as we investigate.

monitoring 2014-06-22 22:42:53 UTC

We have currently stabilized connectivity in the SFO datacenter.. We continue to work to troubleshoot the underlying problem with our networking equipment vendor.

investigating 2014-06-22 23:38:02 UTC

We are preparing to perform emergency hardware maintenance in our core switching infrastructure to replace what appears to be a faulty line card. We do not expect this change to be disruptive, but there is always the chance for unexpected behavior. We will provide further updates when this maintenance is completed.

monitoring 2014-06-22 23:55:56 UTC

The emergency hardware maintenance has been completed successfully with no further disruption. Thank you for your patience.

resolved 2014-06-23 01:37:59 UTC
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Jun 21 2014 15:18 UTC

San Francisco Connectivity issues

Working with juniper we have determined the root cause and it has been repaired and everything is back to normal.

History

We have been receiving reports of connectivity issues in the San Francisco Datacenter. At this time we have our engineering team investigating. We will continue to provide updates as they become available.

investigating 2014-06-21 15:27:32 UTC

At this time network connectivity has been restored to the San Francisco datacenter. We are continuing to monitor for any additional issues. If you continue to experience issues please open a ticket with our support team.

monitoring 2014-06-21 15:39:56 UTC

We are continuing to experience connectivity issues in the San Francisco Datacenter. We are still engaged and working towards a resolution. We will update you as more information become available.

investigating 2014-06-21 16:49:48 UTC

At this time we continue to investigate the ongoing connectivity issues in our San Francisco datacenter. We are aware of the issue and are engaged in finding a resolution.

investigating 2014-06-21 17:14:04 UTC

Connectivity in San Francisco has been stable for some time, but we continue to troubleshoot the underlying cause which may cause additional instability. We will provide an update when we have more information to share.

investigating 2014-06-21 18:13:04 UTC

Working with juniper we have determined the root cause and it has been repaired and everything is back to normal.

resolved 2014-06-21 22:16:52 UTC
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Jun 20 2014
Jun 19 2014 07:16 UTC

CloudFlare Captcha

CloudFlare reports this issue resolved.

History

We are currently investigating reports of problems with CloudFlare protection. CloudFlare is aware of the issue and is working toward a resolution.

investigating 2014-06-19 07:22:56 UTC

CloudFlare reports this issue resolved.

resolved 2014-06-19 07:54:45 UTC
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Jun 18 2014
Jun 17 2014
Jun 16 2014
Jun 15 2014
Jun 14 2014
Jun 13 2014
Jun 12 2014
Jun 11 2014 16:24 UTC

SFO Maintenance

Our team has completed the maintenance at this time and all event processing in SFO is back to normal. If you experience issues please contact our support team.

History

We are currently performing maintenance in our SFO datacenter. During this time some events such as creates, rebuilds and restores will be temporarily unavailable. We expect a very minimal impact and will provide an update when events resume normal processing.

update 2014-06-11 16:33:11 UTC

Our team has completed the maintenance at this time and all event processing in SFO is back to normal. If you experience issues please contact our support team.

resolved 2014-06-11 17:26:56 UTC
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Jun 10 2014 20:41 UTC

SFO Maintenance

Our engineers performed unplanned maintenance in our SFO datacenter which temporarily caused issues with droplet creation. The issue is fully resolved at this time. Should you continue to experience issues please contact our support team.

History

Our engineers performed unplanned maintenance in our SFO datacenter which temporarily caused issues with droplet creation. The issue is fully resolved at this time. Should you continue to experience issues please contact our support team.

resolved 2014-06-10 20:50:00 UTC
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Jun 09 2014
Jun 08 2014
Jun 07 2014
Jun 06 2014
Jun 05 2014
Jun 04 2014
Jun 03 2014
Jun 02 2014
Jun 01 2014 20:20 UTC

Email Deliverability Delays

The email deliverability delays have been resolved by our engineering team. If you continue to experience delays please contact our support team.

History

At this time you may see delays in delivery of certain emails including password reset links and account confirmation emails. We're currently working to resolve as quickly as possible and we're sorry for any trouble this is causing for you.

issue 2014-06-01 20:21:44 UTC

Our team has identified the problem causing delays in emails. They're working to resolve the issue as quickly as possible. Thank you for your patience.

update 2014-06-01 21:08:42 UTC

Our engineering team is continuing to work to resolve the issue with delays in email deliverability. Thank you for your patience.

update 2014-06-01 22:40:14 UTC

Our team is continuing to work to resolve the issue. We appreciate your patience and apologize for any trouble this is causing for you.

update 2014-06-02 01:51:00 UTC

The email deliverability delays have been resolved by our engineering team. If you continue to experience delays please contact our support team.

resolved 2014-06-02 06:12:23 UTC
Show Full Details
May 31 2014 08:25 UTC

The ability to create new droplets in Singapore has been temporarily disabled pending an investigation by our engineers.

At this time we have enabled the ability to create droplets in the Singapore region. If you are still experiencing any issue please contact our support team

History

At this time we have enabled the ability to create droplets in the Singapore region. If you are still experiencing any issue please contact our support team

resolved 2014-05-31 10:16:04 UTC
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May 30 2014
May 29 2014
May 28 2014
May 27 2014
May 26 2014
May 25 2014
May 24 2014
May 23 2014 16:32 UTC

Network Connectivity in SGP datacenter

Network performance is back to normal, and we will continue to monitor the situation closely. If you're still experiencing any issues please open a ticket with our support team.

History

At this time we're experiencing a network problem in our SGP datacenter. As a result, you may experience latency, connectivity issues, or slow pings. We're sorry for the trouble and we're working to resolve this as quickly as possible.

investigating 2014-05-23 16:37:03 UTC

We have identified the problem affecting the SGP datacenter and our network engineers continue to work to mitigate it as quickly as possible. Thank you for your patience.

update 2014-05-23 17:13:27 UTC

Network performance is back to normal, and we will continue to monitor the situation closely. If you're still experiencing any issues please open a ticket with our support team.

resolved 2014-05-23 19:24:01 UTC
Show Full Details
May 22 2014
May 21 2014 18:18 UTC

Slow event processing

Events are now processing normally and creates have been re-enabled. If you are still experiencing any issue please contact our support team

History

We're experiencing slow event processing resulting in a backlog of events such as creates, destroys, or power-cycles. Our engineers are working to resolve the issue.

investigating 2014-05-21 18:19:04 UTC

Droplet creates are temporarily unavailable as our engineering team works to resolve the issue.

update 2014-05-21 18:26:39 UTC

Events are now processing normally and creates have been re-enabled. If you are still experiencing any issue please contact our support team

resolved 2014-05-21 18:31:32 UTC
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May 20 2014
May 19 2014 20:29 UTC

Network Outage in EU affecting AMS1 and AMS2

Telia has repaired their issue and we've returned all routing to normal.

History

At this time we're experience a network outage in our AMS1 and AMS2 datacenters. With secondary impact affecting customers in Europe. As a result, you may experience latency, connectivity issues, or slow pings.

Preliminary investigation indicates that Telias Transatlantic cable are down. We are working to resolve the issue and apologize for any interruption this causes for you.

investigating 2014-05-19 20:29:32 UTC

We are currently making network changes in an attempt to route around the affected networks. We will provide additional updates as we have more information.

update 2014-05-19 20:35:26 UTC

As we mentioned previously, we have routed around the affected network provider. Unfortunately, since this is a widespread problem affecting a significant portion of all Internet traffic between North America and Europe, you may continue to see degraded performance.

monitoring 2014-05-19 21:07:41 UTC

Telia has repaired their issue and we've returned all routing to normal.

resolved 2014-05-19 22:06:36 UTC
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May 18 2014
May 17 2014
May 16 2014
May 15 2014
May 14 2014
May 13 2014
May 12 2014
May 11 2014
May 10 2014
May 09 2014
May 08 2014 10:12 UTC

Network connectivity issues to SGP

We are no longer seeing network connectivity issues at this time.

History

We're seeing some issues with an upstream provider to our Singapore datacenter. We're investigating at this time.

investigating 2014-05-08 10:12:51 UTC

We are no longer seeing network connectivity issues at this time.

resolved 2014-05-08 11:03:40 UTC
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May 07 2014
May 06 2014
May 05 2014
May 04 2014
May 03 2014
May 02 2014
May 01 2014 14:54 UTC

Slow Event Processing in SGP

Events are now processing normally. If you are still experiencing any issues, please contact our support team.

History

We're experiencing slow event processing resulting in a backlog of events such as creates, destroys, or power-cycles. Our engineers are working to resolve the issue.

investigating 2014-05-01 14:56:05 UTC

Events are now processing normally. If you are still experiencing any issues, please contact our support team.

resolved 2014-05-01 15:00:25 UTC
Show Full Details
Apr 30 2014
Apr 29 2014 13:51 UTC

AMS1: Network Latency

We believe the problem was related to GTT's backbones (nlayer/tinet). We have disabled the circuit and latency appears to have returned to normal levels. We are working with GTT on the repair.

History

We are investigating a latency issue in AMS1 and will provide an update shortly.

investigating 2014-04-29 13:56:13 UTC

We believe the problem was related to GTT's backbones (nlayer/tinet). We have disabled the circuit and latency appears to have returned to normal levels. We are working with GTT on the repair.

resolved 2014-04-29 15:08:24 UTC
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Apr 28 2014 10:00 UTC

NYC1: Packet loss over Level3

We saw heavy packet loss in NYC1 over Level3 for a few minutes and have taken the circuit down for repair.

History

We saw heavy packet loss in NYC1 over Level3 for a few minutes and have taken the circuit down for repair.

resolved 2014-04-28 10:22:24 UTC
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Apr 27 2014
Apr 26 2014
Apr 25 2014 14:46 UTC

Investigating reverse DNS issues

Our team identified and resolved the problem with reverse DNS. Everything should function as expected now. If you continue to see an issue please open a support ticket.

History

We are investigating a problem with reverse DNS for some IP addresses.

investigating 2014-04-25 14:47:12 UTC

Our team identified and resolved the problem with reverse DNS. Everything should function as expected now. If you continue to see an issue please open a support ticket.

resolved 2014-04-25 17:03:36 UTC
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Apr 24 2014
Apr 23 2014
Apr 22 2014 19:11 UTC

Packet loss in AMS2

At this time TeliaSonera has resolved the packet loss issue. If you continue to experience any issues please open a support ticket.

History

At this time we've noticed some packet loss in our AMS2 datacenter with TeliaSonera. We are working with our network provider to resolve the issue. We have also re-reouted network traffic to another provider. We apologize for any issue you may have encountered. If you continue to experience issues please open a support ticket.

monitoring 2014-04-22 19:11:26 UTC

At this time TeliaSonera has resolved the packet loss issue. If you continue to experience any issues please open a support ticket.

resolved 2014-04-22 21:12:30 UTC
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Apr 21 2014
Apr 20 2014 02:23 UTC

Outgoing system email delay

Mail is once again flowing, although it will take a few minutes for the existing mail queue to empty out. If you continue to have problems please alert the support team via a support ticket!

History

We are currently investigating an issue where outgoing email delivery for events such as password resets are not being promptly delivered.

investigating 2014-04-20 02:25:34 UTC

Mail is once again flowing, although it will take a few minutes for the existing mail queue to empty out. If you continue to have problems please alert the support team via a support ticket!

resolved 2014-04-20 02:48:56 UTC
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Apr 19 2014
Apr 18 2014
Apr 17 2014
Apr 16 2014 01:31 UTC

Minimal Impact: NYC2 Internet Provider Maintenance (4-15-2014 20:00 EDT)

This is completed.

History

START: 04-15-2014 20:00 EDT (UTC-4)
END: 04-15-2014 23:59 EDT (UTC-4)

We will be doing some preventative maintenance with our internet providers.

Expected Impact:

We are expecting no impact but there may be short periods (1-3 minutes) of latency or packet loss as traffic is rerouted to available providers.

Approximately 30 minutes prior to starting any work, we will post and update on progress on the www.digitaloceanstatus.com website.

If you have any questions or concerns, do not hesitate to contact support.

Thanks,
DigitalOcean Networking Team.

investigating 2014-04-16 01:31:47 UTC

This is completed.

resolved 2014-04-16 02:43:28 UTC
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Apr 15 2014
Apr 14 2014
Apr 13 2014
Apr 12 2014 00:39 UTC

AMS1: Minimal impact network maintenance (2014-04-12 01:00 UTC)

Maintenance completed.

History

Start: 2014-04-12 01:00 UTC
End: 2014-04-12 07:00 UTC

We are extending this maintenance by 3 hours.

New window end time:
2014-04-12 10:00 UTC

We will be doing some routine preventative maintenance on our network in the Amsterdam 1 data center.

Expected Impact:

Near the start of the window some droplets may experience small amounts of latency and packet loss. Latency should last no longer than 1-3 minutes. Events will also be disabled for part of the window.

Approximately 30 minutes prior to starting any work, we will post and update our progress on the www.digitaloceanstatus.com website.

If you have any questions, feel free to contact support.

Thanks,
DigitalOcean Networking Team.

investigating 2014-04-12 00:40:21 UTC

Maintenance completed.

resolved 2014-04-12 09:38:09 UTC
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Apr 11 2014
Apr 10 2014
Apr 09 2014 10:10 UTC

Connectivity Issues to Control Panel and Community

All connectivity issues have been resolved by our team.

History

At this time there are connectivity issues to the control panel and community. Our team is working to resolve both issues, and we will post an update shortly.

investigating 2014-04-09 10:15:50 UTC

All connectivity issues have been resolved by our team.

resolved 2014-04-09 11:10:34 UTC
Show Full Details
Apr 08 2014 20:33 UTC

Email Deliverability Delays

The email deliverability issues have been resolved. If you continue to experience delays please contact our support team.

History

During this time you may see delays in delivery of certain emails including password reset links and account confirmation emails. We're currently working to resolve and apologize for any issues this may cause for you.

investigating 2014-04-08 20:41:42 UTC

The email deliverability issues have been resolved. If you continue to experience delays please contact our support team.

resolved 2014-04-08 21:43:47 UTC
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Apr 07 2014
Apr 06 2014
Apr 05 2014 19:18 UTC

SGP1: Minimal impact network maintenance (2014-04-05 19:00 GMT)

Updates are finished, we'll be closely monitoring it for the rest of the window.

History

Start: 2014-04-05 19:00 GMT
End: 2014-04-05 23:59 GMT

We will be completing last weeks maintenance for the software upgrade on our Singapore 1 Core Routers.

Expected Impact:

There may be several brief periods lasting 1-3 minutes of latency and packet loss as traffic is routed off of the core router being update and when it returns to service.

Approximately 30 minutes prior to starting any work, we will post and update our progress on the www.digitaloceanstatus.com website.

If you have any questions, feel free to contact support.

Thanks,
DigitalOcean Networking Team.

shhh - this is for v6 :-)

investigating 2014-04-05 19:22:31 UTC

Updates are finished, we'll be closely monitoring it for the rest of the window.

monitoring 2014-04-05 21:45:55 UTC

resolved 2014-04-06 01:24:48 UTC
Show Full Details
Apr 05 2014 18:12 UTC

Event processing.

The issue has been resolved and events are processing.

History

Our engineers are presently investigating a backlog in our events schedule. Stayed tuned for further updates.

investigating 2014-04-05 18:15:00 UTC

The issue has been resolved and events are processing.

resolved 2014-04-05 18:47:43 UTC
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Apr 04 2014
Apr 03 2014
Apr 02 2014 04:20 UTC

Investigating digitalocean.com availability issues

All availability issues have been resolved. Services have returned to normal.

History

Some users may experience an Invalid Certificate error when trying to visit digitalocean.com, cloud.digitalocean.com and api.digitalocean.com. Currently, the control panel and API may be unavailable for some users. No hypervisors or customer virtual servers should currently be affected by this outage.

investigating 2014-04-02 04:23:08 UTC

All availability issues have been resolved. Services have returned to normal.

resolved 2014-04-02 04:34:10 UTC
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Apr 01 2014 13:19 UTC

Events Backlog

Our engineering team was able to diagnose the issue with our scheduler and events should be processing normally now. If you have an open support ticket our team is working to resolve it as quickly as possible.

History

We're experiencing slow event processing resulting in a backlog of tickets and regular events. Our engineers are working to resolve the issue.

investigating 2014-04-01 13:21:27 UTC

Our engineering team was able to diagnose the issue with our scheduler and events should be processing normally now. If you have an open support ticket our team is working to resolve it as quickly as possible.

resolved 2014-04-01 15:34:14 UTC
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Mar 31 2014
Mar 30 2014
Mar 29 2014 11:44 UTC

Delayed Events

Our engineering team was able to diagnose the issue with our scheduler and events should be processing normally now. If you have any other questions feel free to open a ticket and we would be more than happy to address them!

History

We are aware of delayed events and our engineers are currently working on resolving the issues on the back end at this time.

investigating 2014-03-29 11:45:25 UTC

Our engineering team was able to diagnose the issue with our scheduler and events should be processing normally now. If you have any other questions feel free to open a ticket and we would be more than happy to address them!

resolved 2014-03-29 13:01:46 UTC
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Mar 28 2014
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Mar 25 2014 19:29 UTC

SGP1: Emergency Network Maintenance (2014-03-25 20:00 GMT)

We discovered some questionable hardware and need to delay this upgrade until replacement hardware arrives. We'll email everyone after the parts are in and get this maint promptly finished up at that time.

History

Start: 2014-03-25 20:00 GMT
End: 2014-03-25 23:59 GMT

We will be performing an emergency software upgrade on our Singapore 1 Core Routers.

Expected Impact:

There may be several brief periods lasting 1-3 minutes of latency and packet loss as traffic is routed off of the core router being update and when it returns to service.

If you have any questions, feel free to contact support.

Thanks,
DigitalOcean Networking Team.

shhh - this is for v6 :)

investigating 2014-03-25 19:31:02 UTC

We discovered some questionable hardware and need to delay this upgrade until replacement hardware arrives. We'll email everyone after the parts are in and get this maint promptly finished up at that time.

resolved 2014-03-25 22:47:20 UTC
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Mar 24 2014
Mar 23 2014 10:35 UTC

Events Scheduling Temporarily Delayed

The event scheduler has returned to a normal pace and all queued events should be processed. Please open a support ticket if you continue to experience any problems.

History

There is currently a delay in the backend scheduler processing jobs which is causing events to be delayed in their processing. This includes actions such as Droplet creates, destroys, snapshots, and reboots.

We are investigating the issue and it will update this post again when the issue is resolved and all events are caught up.

investigating 2014-03-23 10:38:38 UTC

The event scheduler has returned to a normal pace and all queued events should be processed. Please open a support ticket if you continue to experience any problems.

resolved 2014-03-23 11:18:38 UTC
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Mar 10 2014 03:49 UTC

SGP1: New provider TATA added

We are happy to announce we've added TATA to our mix of providers in Singapore 1 to help with the latency many have experienced.

We've also been directly peering with more area providers.

We are still re-tuning the datacenter for best performance and please open a ticket with support if you're finding higher than expected results.

We'll also be adding TATA to other datacenters in the coming months.

Thanks,
DigitalOcean Networking Team

History

We are happy to announce we've added TATA to our mix of providers in Singapore 1 to help with the latency many have experienced.

We've also been directly peering with more area providers.

We are still re-tuning the datacenter for best performance and please open a ticket with support if you're finding higher than expected results.

We'll also be adding TATA to other datacenters in the coming months.

Thanks,
DigitalOcean Networking Team

resolved 2014-03-10 03:51:25 UTC
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Mar 09 2014
Mar 08 2014 17:32 UTC

Latency in SGP Region

The latency issue impacting Singapore has been resolved. A large DDOS was directed at SGP1 from approximately 10am to 2pm EST. NTT and Telia worked with us to mitigate the attack. We can report that things are back to normal now.

History

We are currently investigating the latency issue in our Singapore (SGP) region. As we receive more information we will update the status.

investigating 2014-03-08 17:36:03 UTC

The latency issue impacting Singapore has been resolved. A large DDOS was directed at SGP1 from approximately 10am to 2pm EST. NTT and Telia worked with us to mitigate the attack. We can report that things are back to normal now.

resolved 2014-03-09 01:00:29 UTC
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Mar 07 2014 09:52 UTC

AMS2: DigitalOcean Joins AMS-IX

We are happy to announce that we have joined AMS-IX and installed our first connection for the Amsterdam 2 Datacenter.

This connection will allow us to directly peer with the providers around Europe bypassing many congestion points that have created latency for some of the droplets.

For more information on AMS-IX, please visit http://www.ams-ix.net/

History

We are happy to announce that we have joined AMS-IX and installed our first connection for the Amsterdam 2 Datacenter.

This connection will allow us to directly peer with the providers around Europe bypassing many congestion points that have created latency for some of the droplets.

For more information on AMS-IX, please visit http://www.ams-ix.net/

resolved 2014-03-07 09:57:08 UTC
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Mar 06 2014
Mar 05 2014 12:38 UTC

Latency in SGP1

Telia and NTT were able to successfully mitigate the latency that has been impacting the Singapore datacenter all evening and things are back to normal now.

History

We are investigating reports of latency with our peering partners in SGP1.

investigating 2014-03-05 12:39:26 UTC

We are still working with our peers in SGP1 to clear up latency issues currently being experience in that region and will update this status when we know more. Thank you for your understanding.

investigating 2014-03-05 16:03:49 UTC

Telia and NTT were able to successfully mitigate the latency that has been impacting the Singapore datacenter all evening and things are back to normal now.

resolved 2014-03-05 18:41:10 UTC
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Mar 04 2014
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Feb 19 2014 21:36 UTC

Investigating reports of digitalocean.com availability issues

We have resolved all availability issues and services are returning to normal.

History

We are investigating reports of availability issues on digitalocean.com. No hypervisors or customer virtual servers should currently be affected by this attack.

investigating 2014-02-19 21:38:11 UTC

We've resolved availability issues with digitalocean.com, work on Control Panel & API availability should be completed in 15 minutes.

investigating 2014-02-19 22:23:11 UTC

We have resolved all availability issues and services are returning to normal.

resolved 2014-02-19 22:49:25 UTC
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Feb 18 2014
Feb 17 2014
Feb 16 2014 17:24 UTC

Network latency in Amsterdam regions

Telia has confirmed they had a large volume of traffic that caused some of their routers to become overloaded in the Amsterdam Area.

History

We are currently looking in to reports of increased network latencies in both of our Amsterdam locations.

investigating 2014-02-16 17:26:22 UTC

The latency is back to normal. We are currently working with our peers to locate where the latency originated from. At this time we know it wasn't all traffic and it came from somewhere on the internet backbones.

monitoring 2014-02-16 17:53:11 UTC

We are reporting consistent stable network activity from our peers. Our apologies for any inconvenience.

resolved 2014-02-16 20:05:35 UTC

Telia has confirmed they had a large volume of traffic that caused some of their routers to become overloaded in the Amsterdam Area.

resolved 2014-02-16 20:12:23 UTC
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Feb 15 2014
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Feb 09 2014 23:34 UTC

Outage in SFO

We have resolved this connectivity issue in our SFO data center.

History

We are currently investigating an issue with our SFO data center and will update this status page as we gather more information. Thank you.

investigating 2014-02-09 23:35:40 UTC

We have resolved this connectivity issue in our SFO data center.

resolved 2014-02-09 23:48:05 UTC
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Feb 08 2014 13:22 UTC

Temporarily disabled creates in NYC2

We have resolved the issue in NYC2 and creates are working normally.

History

We have Temporarily disabled creates in NYC2 as we investigate reports of create failures.

investigating 2014-02-08 13:24:28 UTC

We have resolved the issue in NYC2 and creates are working normally.

resolved 2014-02-08 21:05:33 UTC
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Feb 07 2014
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Feb 01 2014 20:18 UTC

Connectivity in AMS1.

We have resolved the connectivity issues in AMS1 region. Our apologies for any inconvenience.

History

We are currently investigating connectivity issues in our AMS1 region.

investigating 2014-02-01 20:21:40 UTC

We have resolved the connectivity issues in AMS1 region. Our apologies for any inconvenience.

resolved 2014-02-01 20:37:17 UTC
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Jan 31 2014 22:10 UTC

NYC1 - Events disabled

Events are re-enabled. Sorry for the inconvenience.

History

We disabled event processing in NYC1 temporarily

resolved 2014-01-31 22:21:07 UTC

Events are re-enabled. Sorry for the inconvenience.

resolved 2014-01-31 23:00:40 UTC
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Jan 30 2014
Jan 29 2014 07:46 UTC

DDOS attack against San Francisco 1 Datacenter

We received a large ddos directed at the San Francisco 1 Datacenter at approximately 11:00PM PST. Most racks quickly recovered and our networking staff was called in to mitigate the remaining traffic to the last 3 racks of hypervisors still under attack.

This issue was fully resolved at 11:40pm PST.

History

We received a large ddos directed at the San Francisco 1 Datacenter at approximately 11:00PM PST. Most racks quickly recovered and our networking staff was called in to mitigate the remaining traffic to the last 3 racks of hypervisors still under attack.

This issue was fully resolved at 11:40pm PST.

resolved 2014-01-29 07:52:55 UTC
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Jan 28 2014 16:28 UTC

DDoS Attack on DigitalOcean.com

The attack has been mitigated.

History

There is an on-going DDOS attack against digitalocean.com. No hypervisors or customer virtual servers should currently be affected by this attack.

investigating 2014-01-28 16:28:37 UTC

The attack has been mitigated.

resolved 2014-01-28 16:47:46 UTC
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Jan 27 2014 00:20 UTC

Planned: New York 2 (NYC2) Network Maintenance

We are comfortable that everything is operating correctly and closing this maintenance at this time.

Please don't hesitate to contact support if you are experiencing any issues.

History

START: 01-26-2014 20:00 EST (UTC-4)
END: 01-27-2014 06:00 EST (UTC-4)

We will be upgrading to provide additional redundancy to our NYC2 data center network,

Expected Impact:

There will be a couple minutes of packet loss and some possible high latency during the maintenance window.

Resolution:

On October 21st 2013 we upgraded the network to our new high capacity design using Juniper hardware. We encountered a few issues which we worked with senior Juniper engineers to design a fix.

We have successfully rolled this fix out in our AMS2 and SFO1 region already and both upgrades went smoothly.

After this upgrade we will have a uniform network design across all regions with full redundancy.

If you have any questions or concerns, do not hesitate to contact support.

Thanks,
Data center and Networking Teams

investigating 2014-01-27 00:10:44 UTC

We have completed all of the work and now monitoring for any problems. We do not expect any additional interruptions at this time.

monitoring 2014-01-27 05:24:17 UTC

We are comfortable that everything is operating correctly and closing this maintenance at this time.

Please don't hesitate to contact support if you are experiencing any issues.

resolved 2014-01-27 07:40:40 UTC
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Jan 26 2014 02:27 UTC

Planned: Amsterdam 1 (AMS1) Peering Upgrade

The rest of this maintenance has been canceled. The new circuits need to be repaired and will not be finished within the window.

We'll reschedule it in a couple days after we can verify the circuits are fully functional.

History

START: 2014-26-01 03:00 UTC
END: 2014-26-01 06:00 UTC

We will be adding additional private peering with NTT to the Amsterdam 1 (AMS1) datacenter.

Expected impact:

There will be some periods of higher latency and packet loss as routing converges to add in NTT to the provider mix.

If you have any questions, please feel free to contact support.

Thanks,
DigitalOcean Networking Team

investigating 2014-01-26 02:27:43 UTC

The rest of this maintenance has been canceled. The new circuits need to be repaired and will not be finished within the window.

We'll reschedule it in a couple days after we can verify the circuits are fully functional.

resolved 2014-01-26 05:00:48 UTC
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Jan 25 2014 23:25 UTC

Planned: Amsterdam 2 (AMS2) Core Router Software Upgrade

We have completed this maintenance.

History

START: 2014-01-26 00:00 UTC
END: 2014-01-26 03:00 UTC

We will be updating the software on our core routers in the AMS2 data center.

Expected impact:

You may experience some high latency while we re-route traffic to upgrade the core router. We have redundant core routers and one of them will be in service at all times.

If you have any questions, feel free to contact support.

Thanks,
DigitalOcean Networking Team.

investigating 2014-01-25 23:26:21 UTC

We have completed this maintenance.

resolved 2014-01-26 01:04:18 UTC
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Jan 17 2014 04:00 UTC

Planned: San Francisco 1 (SFO1) Capacity Upgrade Maintenance

We have completed the network portion of our upgrade.

Over the next couple days we will be adding and opening up more capacity for droplets.

Thank you,
Networking and Datacenter teams.

History

START: 2014-01-16 20:00 PST (UTC-8)
END: 2014-01-17 04:00 PST (UTC-8)

We will update and expand our network infrastructure to provide additional capacity and expansion of the SFO1 datacenter.

Expected Impact:

There will be several minutes of packet loss and high latency as we upgrade our peering and core routers. We will take our peering links out of service one at a time and then transition the rest of the network over to the new hardware.

Resolution:

Due to the popularity of this datacenter, it has grown to the size that our networking infrastructure cannot support more droplets or future features including IPv6. This upgrade will bring the datacenter into our high capacity design and enable it for IPv6.

We will reopen the datacenter for new droplets in the days following the upgrade.

If you have any questions, please do not hesitate to contact support.

Thanks,
DigitalOcean Datacenter and Network Teams

investigating 2014-01-17 03:51:46 UTC

We are now monitoring the setup to ensure it's performing well. We do not expect any additional interruptions to droplets.

monitoring 2014-01-17 06:50:51 UTC

We have completed the network portion of our upgrade.

Over the next couple days we will be adding and opening up more capacity for droplets.

Thank you,
Networking and Datacenter teams.

resolved 2014-01-17 09:28:37 UTC
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Jan 16 2014
Jan 15 2014 23:43 UTC

SFO1 Networking Issues

We have resolved the networking issues and all Droplets should be reachable again.

History

We are currently investigating reports of Droplets being unreachable in SFO1.

investigating 2014-01-15 23:44:07 UTC

We have resolved the networking issues and all Droplets should be reachable again.

resolved 2014-01-15 23:52:01 UTC
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Jan 14 2014 16:09 UTC

DigitalOcean Nameservers Inbound DDoS

The DDoS that we experienced is no longer effecting our network and our DNS has returned to normal. Thank you for your patience and understanding.

History

We are currently experiencing an inbound denial of service attack to our nameservers. We are working on mitigating the attack, but during this time DNS resolution may be slow or intermittent.

issue 2014-01-14 16:11:15 UTC

The DDoS that we experienced is no longer effecting our network and our DNS has returned to normal. Thank you for your patience and understanding.

resolved 2014-01-14 21:30:36 UTC
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Jan 13 2014
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Jan 06 2014 23:23 UTC

AMS1 Single Rack Issue

We have confirmed that the issue has been resolved by the onsite electrical engineers at Telecity. We will be receiving a full report from Telecity tomorrow detailing the specifics of the issue and reviewing it thoroughly with them to ensure this does not occur on any other circuits in the datacenter.

History

We are currently investigating an issue that our monitoring has picked up with a single rack in the AMS1 region.

We are determining where the issue lies and if it is related to switching or power and are working to re-establish connectivity for affected customers.

investigating 2014-01-06 23:24:49 UTC

We have been coordinating with the datacenter provider (Telecity) and determined the issue to be related to the circuit that powers this specific rack. Currently we have restored connectivity to half of the rack and are continuing to troubleshoot the issue to restore full connectivity to the rest of the rack.

issue 2014-01-07 01:12:00 UTC

Our director of datacenter operations has been coordinating with the datacenter provider to get this circuit issue fixed. Currently all hypervisors should be coming back online and we believe the issue to be resolved.

We are still coordinating with them to get more information on what caused the issue and the fix that was implemented.

When we have that information as long as we can confirm that everything is resolved we will close out this issue.

update 2014-01-07 01:41:50 UTC

We have confirmed that the issue has been resolved by the onsite electrical engineers at Telecity. We will be receiving a full report from Telecity tomorrow detailing the specifics of the issue and reviewing it thoroughly with them to ensure this does not occur on any other circuits in the datacenter.

resolved 2014-01-07 02:15:11 UTC
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